Be warned when you buy from Pepperfry! A sad story!

OMG !

so true…

I agree with you, completely.
VU

oHH! Its take my almost 15-17 min but Thanks for sharing !

I would think twice before buying stuff from Peperfry… I was not aware of changes…… keep it up dude….. your story helps.

I would think twice before buying stuff from Peperfry… I was not aware of changes…… keep it up dude….. your story helps.

I endorse each and every word of OP.
I had to wait for around 3 months for delivery of a chair that I ordered for my kid.

Two times they cancelled orders stating that product was out of stock. Only the listing was not removed. So, I ordered again.
Third time it was delivered after they tried to cook up story that the shipment was lost by Bluedart. However, Bluedart did not agree to issue at their end.

Pepperfry guys yielded and delivered shipment.

Story of the week

Hats off for the information bro! Karma given!

accu check gulcose meter…..Rs 1049
hope everything goes well

Totally agreed. I suffered on Refunds in a similar way. Had ordered 5 items using a coupon. They cancelled the order for the main/best product. Shipped the rest, two turned out wrong. During refunds they mixed up the prices after discounts & I ended up loosing money.

Start giving Pottyfry a pass like sankalp uncle

All the best dude…. Pottyfry cannot be trusted now

rahul277 wrote:

i just bought something….
accu check gulcose meter…..Rs 1049
hope everything goes well

i didn’t read whole story but i agree with OP on these points …+6 for you and suggested tooooo

1. They changed their toll free number to a normal one so that people will less likely call them and ask for instant solutions.
2. They increased the turnaround time for resolving an issue (over telephone) so that people will never call them again losing money from their pocket. Sometimes they keep the customer on hold for more than 5 minutes.
3. They stopped their chat application so that the only solution for a quick resolution is calling Cust Care which most of the time turns out to be too costly.
4. They introduced shipping charges of Rs. 59 per order that is below Rs 1500
5. They stopped giving bonus points in the event that they are not able to ship a product even after 12-20 calendar days.
6. They have started sending different items that the items ordered in the expectation that people will disregard returning back items thinking of the hurdles to be crossed for getting back the money.

LOL You must have had such a bad experience that you took time to write this big post.

thanks dude

johnsonmathew wrote:

Admins/mods, please don’t move this to the dost and dimers section until this story is read by maximum fellow dimers.

So, what exactly is the coupon that you have for the day from Pepperfry? 50%? 40%? 25%? Whatever it be, from now on, if you are buying from Pepperfry, be prepared to be in struggle with their Customer Service to your great disappointment and that too at your own expense. Yes, they have changed their customer friendly face now and turned out to be one among the most fraudulent sites…

While it’s true that their prices are the most competitive (for at least some of the items), these days they have the worst policy for shipping and refund. As everyone know, pepperfry has the worst policy regarding shipping – only after you place an order you come to know that your order will be shipped in 7-8 working days. Since they don’t include Saturdays, Sundays and Holidays in the so-called working days, if you happen to place an order on a Friday (say for example Dec 7th), and if their magic order say that the items will be shipped in 8 days, you will have to wait until Dec 18th to know if your order gets through. And to add to this, when they just start to think about your order at this 11th hour, they will send you an update on 19th December saying that unfortunately your item is getting delayed and we will send you an update in next 3 days. Note that 22nd and 23rd are not working days. So on 24th you will get a message saying that your order is cancelled and you will get pepper points in Lieu of your cash in another 48 hours. So you will get a clear information about your order only 20 days after you have placed the order. And if you choose to get cash instead of pepper points, it will take another 7-10 days to get your cash refund. In a nut shell, if something goes wrong with one of your orders, your money will be in the air for more than a month and that too in the ideal case. You may have to call them so many times to initiate each and everything that is needed to resolve the issue and get your money back.

There was a time when people used to pray that their order gets cancelled so that they get an extra 300 pepper points ‘for the inconvenience caused’. Now things have changed. In such cases you will be lucky if you get 59 extra pepper points towards the shipping fee you paid. To add to all these they have started sending different items that the one you have ordered. You are in trouble in that case also. As many other good sites do, they do not replace the wrong item, they cancel the order and refund the money in pepper points. This process will also take some where around 10-15 calendar days if you are lucky enough. You need to ship the item back to them and only Rs. 150 of the shipping charge will be given back. Fortunately, the shipping charges will be directly deposited to your bank account. You will have to call the customer service to inform that your item has been successfully delivered back to their warehouse – they will never get to know about the fact that the item has reached their warehouse. They will never mail/call you to go forward with the refund – you will have to call them. I have so many experiences where the average turnaround time for a case would be around 10-15 mins – what if you need to make a STD call to Mumbai that lasts around 15 mins, you probably won’t call, rather you will wait for a couple of days to see if they contact you. Recently they have changed their toll free customer care numbers just to keep us customers away from calling them for any issues like this. Now if you want to buy the same item again, you will have to spend another 15 Rs more than the pepper points. That is another trap. You will never be able to find any item that is worth Rs 15 in Pepperfry. The cheapest item costs around 45 Rs and most of the low cost items are useless or over priced. So with the pepper points they are forcing the customers to buy overpriced and useless items.

Now beware when you ask for refund in terms of cash rather than pepper points – you will be shocked to know that they don’t give you back what you expect. Say for example, you buy 3 items worth Rs 1000: Item 1 – Rs 500, Item 2 – Rs 300, Item 3 – Rs 200. You have a coupon for 500 and you pay only 500 and you are happy. Now pray hard that they deliver you the items. As stated before, it may take around 15-20 days for that. You might have bought the items 2 and 3 as fillers knowing that they are over priced and useless. But you get cheated with the 50% coupon most of the time. They will very quickly ship the items for which they get the maximum margin. Most of the time they will cancel the item for which they don’t get much profit. In this case if they had to cancel the item 1 worth Rs 500, and you go for a cash refund, you will get to know about a very fresh and surprising story – you will not be getting back 50% of Rs 500, you may be getting only 175 for instance. Here’s the magic behind this: While you think that the discount is applied evenly across all the items in an order this is not the case. What they say is that, they have a different (magic) pricing that is not being revealed to the customer (which they can change and redefine according to the situation so that the customers are at trouble all the time). So while you think that you actually paid Rs 250, Rs 150 and Rs 100 for item1, 2 and 3 respectively, they will have a totally different story for you. Their software will say that you paid Rs 175, Rs 200 and Rs 125 for items 1, 2 and 3 respectively. They will change this story if they are not able to deliver a different item say item 3. Now their prices will be Rs 250, Rs 175 and Rs 75 for items 1, 2 and 3 respectively which means you will get back only Rs 75.

In a nut shell, for the past few weeks these are some of the things they have changed to make more profit and loot the customers:
1. They changed their toll free number to a normal one so that people will less likely call them and ask for instant solutions.
2. They increased the turnaround time for resolving an issue (over telephone) so that people will never call them again losing money from their pocket. Sometimes they keep the customer on hold for more than 5 minutes.
3. They stopped their chat application so that the only solution for a quick resolution is calling Cust Care which most of the time turns out to be too costly.
4. They introduced shipping charges of Rs. 59 per order that is below Rs 1500
5. They stopped giving bonus points in the event that they are not able to ship a product even after 12-20 calendar days.
6. They have started sending different items that the items ordered in the expectation that people will disregard returning back items thinking of the hurdles to be crossed for getting back the money.

I was a regular customer of Pepperfry until early this month. Even though I had so many issues with many orders, the extra points kept me happy. I had a separate excel sheet to track all orders with Pepperfry because otherwise I will definitely lose track of them due to the unreasonable delay in shipping/refund/return procedures. I thought I should share my experience with my fellow dimers so that they also get benefited. Please share any similar experiences in this thread so that others can also learn from our mistakes. Happy shopping…

@B@R_0_0_D wrote:@

OMG !

Now beware when you ask for refund in terms of cash rather than pepper points – you will be shocked to know that they don’t give you back what you expect. Say for example, you buy 3 items worth Rs 1000: Item 1 – Rs 500, Item 2 – Rs 300, Item 3 – Rs 200. You have a coupon for 500 and you pay only 500 and you are happy. Now pray hard that they deliver you the items. As stated before, it may take around 15-20 days for that. You might have bought the items 2 and 3 as fillers knowing that they are over priced and useless. But you get cheated with the 50% coupon most of the time. They will very quickly ship the items for which they get the maximum margin. Most of the time they will cancel the item for which they don’t get much profit. In this case if they had to cancel the item 1 worth Rs 500, and you go for a cash refund, you will get to know about a very fresh and surprising story – you will not be getting back 50% of Rs 500, you may be getting only 175 for instance. Here’s the magic behind this: While you think that the discount is applied evenly across all the items in an order this is not the case. What they say is that, they have a different (magic) pricing that is not being revealed to the customer (which they can change and redefine according to the situation so that the customers are at trouble all the time). So while you think that you actually paid Rs 250, Rs 150 and Rs 100 for item1, 2 and 3 respectively, they will have a totally different story for you. Their software will say that you paid Rs 175, Rs 200 and Rs 125 for items 1, 2 and 3 respectively. They will change this story if they are not able to deliver a different item say item 3. Now their prices will be Rs 250, Rs 175 and Rs 75 for items 1, 2 and 3 respectively which means you will get back only Rs 75.

You should read everything…… Are you so busy that u cannot even spare 10 minutes…..shame to u lol

Venkat wrote:

i didn’t read whole story but i agree with OP on these points …+6 for you and suggested tooooo

1. They changed their toll free number to a normal one so that people will less likely call them and ask for instant solutions.
2. They increased the turnaround time for resolving an issue (over telephone) so that people will never call them again losing money from their pocket. Sometimes they keep the customer on hold for more than 5 minutes.
3. They stopped their chat application so that the only solution for a quick resolution is calling Cust Care which most of the time turns out to be too costly.
4. They introduced shipping charges of Rs. 59 per order that is below Rs 1500
5. They stopped giving bonus points in the event that they are not able to ship a product even after 12-20 calendar days.
6. They have started sending different items that the items ordered in the expectation that people will disregard returning back items thinking of the hurdles to be crossed for getting back the money.

Thanks for the share johnsonmathew & +9 karma, now on will be careful while shopping with Pepperfry

Achilles wrote:

Thanks for the share johnsonmathew, now on will be careful while shopping with Pepperfry

and when you share Pottyfry coupon with others warn them dude

donreturns wrote:

You should read everything…… Are you so busy that u cannot even spare 10 minutes…..shame to u lol

Venkat wrote:

i didn’t read whole story but i agree with OP on these points …+6 for you and suggested tooooo


1. They changed their toll free number to a normal one so that people will less likely call them and ask for instant solutions.
2. They increased the turnaround time for resolving an issue (over telephone) so that people will never call them again losing money from their pocket. Sometimes they keep the customer on hold for more than 5 minutes.
3. They stopped their chat application so that the only solution for a quick resolution is calling Cust Care which most of the time turns out to be too costly.
4. They introduced shipping charges of Rs. 59 per order that is below Rs 1500
5. They stopped giving bonus points in the event that they are not able to ship a product even after 12-20 calendar days.
6. They have started sending different items that the items ordered in the expectation that people will disregard returning back items thinking of the hurdles to be crossed for getting back the money.

Who the hell are you to dictate which one should i read/ which one shouldn’t?

i’m very happy with pepperfry so far. Done more than 50K transactions. Most in DD will agree.

And every eCom Store has some negative story. Your Bad luck. It happens!

I had bad experience with some sellers in eBay, so I’ve not stopped using eBay. I love eBay a lot even today and use it regularly.
You only become wise in life and learn the hard way.

WE all dimers have got some great offers from pepperfry. Let’s not forget!

Venkat wrote:

donreturns wrote:

You should read everything…… Are you so busy that u cannot even spare 10 minutes…..shame to u lol

Venkat wrote:

i didn’t read whole story but i agree with OP on these points …+6 for you and suggested tooooo


1. They changed their toll free number to a normal one so that people will less likely call them and ask for instant solutions.
2. They increased the turnaround time for resolving an issue (over telephone) so that people will never call them again losing money from their pocket. Sometimes they keep the customer on hold for more than 5 minutes.
3. They stopped their chat application so that the only solution for a quick resolution is calling Cust Care which most of the time turns out to be too costly.
4. They introduced shipping charges of Rs. 59 per order that is below Rs 1500
5. They stopped giving bonus points in the event that they are not able to ship a product even after 12-20 calendar days.
6. They have started sending different items that the items ordered in the expectation that people will disregard returning back items thinking of the hurdles to be crossed for getting back the money.

Who the hell are you to dictate which one should i read/ which one shouldn’t?

Hell nahi hun Tamej sai baat karo

completely agreed
should be made sticky

Venkat wrote:

donreturns wrote:

You should read everything…… Are you so busy that u cannot even spare 10 minutes…..shame to u lol

Venkat wrote:

i didn’t read whole story but i agree with OP on these points …+6 for you and suggested tooooo


1. They changed their toll free number to a normal one so that people will less likely call them and ask for instant solutions.
2. They increased the turnaround time for resolving an issue (over telephone) so that people will never call them again losing money from their pocket. Sometimes they keep the customer on hold for more than 5 minutes.
3. They stopped their chat application so that the only solution for a quick resolution is calling Cust Care which most of the time turns out to be too costly.
4. They introduced shipping charges of Rs. 59 per order that is below Rs 1500
5. They stopped giving bonus points in the event that they are not able to ship a product even after 12-20 calendar days.
6. They have started sending different items that the items ordered in the expectation that people will disregard returning back items thinking of the hurdles to be crossed for getting back the money.

Who the hell are you to dictate which one should i read/ which one shouldn’t?

Cry baby stop crying now LOL

Totally agree with u.Till October,Pepperfry used to be one of my favourite destinations but not as of now.I have been fighting for a refund of Rs 2200 which was lost by courier ppl in the month of October.Everyday when i call, a new person picks up and i have to start frm beginning.But at the end of 15 mins of conversation,2 things that remain common r: 10 Rs mobile balance charge and No Outcome.

Venkat wrote:

donreturns wrote:

You should read everything…… Are you so busy that u cannot even spare 10 minutes…..shame to u lol

Venkat wrote:

i didn’t read whole story but i agree with OP on these points …+6 for you and suggested tooooo


1. They changed their toll free number to a normal one so that people will less likely call them and ask for instant solutions.
2. They increased the turnaround time for resolving an issue (over telephone) so that people will never call them again losing money from their pocket. Sometimes they keep the customer on hold for more than 5 minutes.
3. They stopped their chat application so that the only solution for a quick resolution is calling Cust Care which most of the time turns out to be too costly.
4. They introduced shipping charges of Rs. 59 per order that is below Rs 1500
5. They stopped giving bonus points in the event that they are not able to ship a product even after 12-20 calendar days.
6. They have started sending different items that the items ordered in the expectation that people will disregard returning back items thinking of the hurdles to be crossed for getting back the money.

Who the hell are you to dictate which one should i read/ which one shouldn’t?

Are sambhal ke Don hai yaar kahi goli na maar de

Its now Dangerfry….

@op

good post…not against you

Now a Days i am Confused whether DesiDime has changed it rules or what

A post which does not belonging correct section remains there for a long

there might be two reasons
1. DD changed its rules
2. else no need to write what i meant to say

quickfire wrote:

Venkat wrote:

donreturns wrote:

You should read everything…… Are you so busy that u cannot even spare 10 minutes…..shame to u lol

Venkat wrote:

i didn’t read whole story but i agree with OP on these points …+6 for you and suggested tooooo


1. They changed their toll free number to a normal one so that people will less likely call them and ask for instant solutions.
2. They increased the turnaround time for resolving an issue (over telephone) so that people will never call them again losing money from their pocket. Sometimes they keep the customer on hold for more than 5 minutes.
3. They stopped their chat application so that the only solution for a quick resolution is calling Cust Care which most of the time turns out to be too costly.
4. They introduced shipping charges of Rs. 59 per order that is below Rs 1500
5. They stopped giving bonus points in the event that they are not able to ship a product even after 12-20 calendar days.
6. They have started sending different items that the items ordered in the expectation that people will disregard returning back items thinking of the hurdles to be crossed for getting back the money.

Who the hell are you to dictate which one should i read/ which one shouldn’t?

Are sambhal ke Don hai yaar kahi goli na maar de

Will not waste my gollee on cry baby… he needs dudu LOL