**Bought a Lenovo laptop for 50k, its dead next day. Now Lenovo CC are not replacing machine. Plz help me guys.
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Hi guys,
My friend bought a laptop “Lenovo ideapad 500s” for Rs.52,000 from Lenovo Showroom, Nehru Place. Within 2 days, LAPTOP got dead. He visited nearest Lenovo service centre where they said its mother board problem so consult " on site warranty" after consulting on site warranty “lencare” website and sending emails. They responded so late and said engineer will visit and going to check whether its DOA or not, finally after 15 days engineer came home and declared its DOA and they packed it , applied some sticker and said to keep it with yourself,
And wait for DOA certificate that will come in 2-3 days. Now its been 5 days , and nobody came for DOA certificate.
Today i got an email that, “we can not replace machine , contact to your dealer from you have purchased.” And on dealers bill its mentioned that " Goods once sold can not be taken back or exchanged "
My friend is mentally tortured by lenovo people.
Now what to do ? He want his money back or replacement.
Please help me guys.
Shop Name: S.S.D.N Techsystems, G-2 RAJA HOUSE, 30-31 NEHRU PLACE, NEW DELHI.
Model : Lenovo Ideapad 500s
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try on twitter + facebook to get the DOA certificate or replacement
@vicks619 wrote:
Why cant your friend visit the shop again and tell him the whole story, that customer care has asked it to rerun to you as it is DOA. I am sure he will tell you the way
I tried calling shopkeeper also, he told me to send all details in mail, then they will proceed only. (Again long process) seems he won’t help me. somebody help me.
@desidude2013 wrote:
try on twitter + facebook to get the DOA certificate or replacement
I posted on Fb/twitter also, but didn’t get any reply from them. 
@kool wrote:
@desidude2013 wrote:
try on twitter + facebook to get the DOA certificate or replacement
I posted on Fb/twitter also, but didn’t get any reply from them.
Hell, that is too much of these people. 
But you must be having the remarks of the engineer on the receipt which he gives post checking the device. Send that too Lenovo and ask for replacement else threaten them to take them to the consumer court. No other option. 
@kool wrote:
@vicks619 wrote:
Why cant your friend visit the shop again and tell him the whole story, that customer care has asked it to rerun to you as it is DOA. I am sure he will tell you the way
I tried calling shopkeeper also, he told me to send all details in mail, then they will proceed only. (Again long process) seems he won’t help me. somebody help me.
http://www.desidime.com/forums/dost-and-dimes/t...
This is the reason why we should always buy on amazon
@ranjithsai01 wrote:
This is the reason why we should always buy on amazon
You are absolutely right but you can’t make everyone understand that buy from Fk or Amazon.
And what will happen to shops then? 
@BUTTERFLYBOY wrote:
@ranjithsai01 wrote:
This is the reason why we should always buy on amazon
You are absolutely right but you can’t make everyone understand that buy from Fk or Amazon.
And what will happen to shops then?
I don’t see that happening anytime soon. I still am unable to convince my cousin who despises online shopping and thinks they are cheats selling rejected goods 
. Whatever I buy his first comment would be asking me to be prepared for going to the service centers and this has been happening from 2-3 years (at least now he has stopped commenting on the authenticity). Anyway these shops have to become more customer oriented rather than forcing the govt to “regulate” e-commerce.
Send a legal notice to service center or concerned. probably u will get issue settle with legal notice else proceed to consumer court.
Share your tweet to Lenova here
Here are few details:
Email all the details to the below mentioned emails,
Lenovo Mr Peter Hortensius Senior VP [email protected]
remember to use BCC and not CC :
India head : Write to Sudipto Ghosh (India Services Executive Director) at [email protected]
[email protected]
[email protected]
[email protected]
[email protected]
CC to the press release team who handle all the bloggers media PRs.
Write to press of lenovo:
Poornima Matthan
Communications, Lenovo India
E: [email protected]
Make sure to be polite in your email.
@AngryHulk wrote:
Here are few details:
Email all the details to the below mentioned emails,
Lenovo Mr Peter Hortensius Senior VP [email protected]
remember to use BCC and not CC :
India head : Write to Sudipto Ghosh (India Services Executive Director) at [email protected]
[email protected]
[email protected]
[email protected]
[email protected]
CC to the press release team who handle all the bloggers media PRs.
Write to press of lenovo:
Poornima Matthan
Communications, Lenovo India
E: [email protected]
Make sure to be polite in your email.
this is the best solution as of
and a good mail will make your work .
alternate method – go to shop and ask him to contact his distributor as in Nehru place most sellers have connected landline no with distributor . so distributor can force lenovo to make a DOA .
@shashi118 wrote:
Send a legal notice to service center or concerned. probably u will get issue settle with legal notice else proceed to consumer court.
+1
Have maximum number of proofs and their copies!
Looks like lenovo is still ignoring customers instead of improving customer service.
And Thanks from my side to @AngryHulk for a post with lot of useful info.
Tha nks for the all details, waiting for their response.
@AngryHulk wrote:
Here are few details:
Email all the details to the below mentioned emails,
Lenovo Mr Peter Hortensius Senior VP [email protected]remember to use BCC and not CC :
India head : Write to Sudipto Ghosh (India Services Executive Director) at [email protected]
[email protected]
[email protected]
[email protected]
[email protected]CC to the press release team who handle all the bloggers media PRs.
Write to press of lenovo:
Poornima Matthan
Communications, Lenovo India
E: [email protected]Make sure to be polite in your email.
file a case in consumer court and send mails .
this is not a small issue .. 
Any updates?
Why cant your friend visit the shop again and tell him the whole story, that customer care has asked it to rerun to you as it is DOA. I am sure he will tell you the way