Citrus wallet help

Citrus wallet help

Score: 2 Votes: 2
Score: 2 Votes: 2
smz
Missing
Deal Newbie
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Hello,

I added 2600 rs to my citrus wallet on 25 sep 2016 through my SBI debit card and transferred the amount in parts to 3 different bank accounts (not SBI account through which I added the money).
Citrus processes bank withdrawals through NEFT and I have successfully received the money in 2 accounts on 26 sep while I couldn’t verify whether withdrawal to the 3rd account was succesful.
If NEFT withdrawal fails, then the amount will be reversed to my citrus wallet (correct me if I’m wrong). Since I didn’t get any amount refunded, I presumed that the 3rd NEFT withdrawal was also successful.

However, on 29 sep my SBI account was credited with 2600 rs. The entries in my mobile banking mini statement/pass book are :-
25-SEP-2016 POS PRCH POS 044xxx Citrus Cash Mumbai 2600 (Dr)
29-SEP-2016 BULK POSTING TXN 044xxx DT 25-SEP-16 AT CP000006 2600 (Cr)

Now I’m unclear about these things :-
1) Did citrus credit the amount due to any technical error ? OR the amount was refunded by SBI because it thought that the transaction on 25 sep was unsuccessful ?

2) I asked the lady who printed my bank pass book and she was unsure about it. Will the amount get automatically reversed by SBI (if mistake from them) OR do I need to contact citrus about this ?

I do wish to return the amount to its rightful owner and I have read this thread → (http://www.desidime.com/forums/dost-and-dimes/t...) about how the OP had to face unnecessary trouble.

Help from bankers or experienced persons in this regard is needed.

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9 Comments  |  
4 Dimers
Getready
Deal Captain
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29-SEP-2016 BULK POSTING TXN 044xxx DT 25-SEP-16 AT CP000006 2600 (Cr)

This is regarding refund of the transaction may be from citrus side
SBI takes weeks, months to cross-verify n refund themselves if there was an error. If Cash load was successful on 25th Sep, then this has got nothing to do with SBI
Citrus has this habit of denying withdrawls and refunding the amount to source accounts when we load or add multiple bank accounts to citrus
Draw
Deal Colonel
10
1,179
51982
1042

Dont be proactive like @MovieSeeker

Jus keep in mind , u have to allow debit of 2-3 transactions (citrus to bank ) as wallet is not properly loaded and u got the refund of Rs 2600.

Also chk
- citrus statement
- credit in 3rd transfer from citrus

Missing
Deal Newbie
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@Alpha.Barood wrote:

Dont be proactive like @@Movieseeker@@

Jus keep in mind , u have to allow debit of 2-3 transactions (citrus to bank ) as wallet is not properly loaded and u got the refund of Rs 2600.

Also chk
- citrus statement
- credit in 3rd transfer from citrus


After adding the amount , the 1st transaction I did was transferring 500 rs to Union Bank of India (UBI) account and I sent the rest 2100 rs in parts to 2 different accounts (which I could verify).

-Citrus statement reveals that all 3 debit transactions were successful.

-The UBI account is of my less knowledgeable relative in a different city. So its difficult for me to verify credit to UBI account.

Giphy2
Deal Subedar
7
407
2500
25
@Alpha.Barood wrote:

Dont be proactive like @MovieSeeker

Jus keep in mind , u have to allow debit of 2-3 transactions (citrus to bank ) as wallet is not properly loaded and u got the refund of Rs 2600.

Also chk
- citrus statement
- credit in 3rd transfer from citrus

Here we go again lol
bro my advice keep the money give it back only if they contact you.i went and informed them same issue and got my bank account frozen for 2-3 weeks @smz

Giphy2
Deal Subedar
7
407
2500
25
@Alpha.Barood wrote:

Dont be proactive like @MovieSeeker

Jus keep in mind , u have to allow debit of 2-3 transactions (citrus to bank ) as wallet is not properly loaded and u got the refund of Rs 2600.

Also chk
- citrus statement
- credit in 3rd transfer from citrus

You can call it stupidity what I done @Alpha.Barood

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Missing
Deal Newbie
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@MovieSeeker wrote:

@Alpha.Barood wrote:

Dont be proactive like @MovieSeeker

Jus keep in mind , u have to allow debit of 2-3 transactions (citrus to bank ) as wallet is not properly loaded and u got the refund of Rs 2600.

Also chk
- citrus statement
- credit in 3rd transfer from citrus

Here we go again lol
bro my advice keep the money give it back only if they contact you.i went and informed them same issue and got my bank account frozen for 2-3 weeks @smz


Didn’t your bank account get frozen even after citrus debited the amount from your wallet ? and you didn’t mention how your account got unfreezed in your thread

Draw
Deal Colonel
10
1,179
51982
1042
@MovieSeeker wrote:

@Alpha.Barood wrote:

Dont be proactive like @MovieSeeker

Jus keep in mind , u have to allow debit of 2-3 transactions (citrus to bank ) as wallet is not properly loaded and u got the refund of Rs 2600.

Also chk
- citrus statement
- credit in 3rd transfer from citrus

You can call it stupidity what I done @Alpha.Barood


I just say , u did the honest thing
But, things works with trail, logic, record, holder in due course, good faith but in responsible and sensible financial world, which certainly excludes India unfortunately.

Giphy2
Deal Subedar
7
407
2500
25
@Alpha.Barood wrote:


@MovieSeeker wrote:

@Alpha.Barood wrote:

Dont be proactive like @MovieSeeker

Jus keep in mind , u have to allow debit of 2-3 transactions (citrus to bank ) as wallet is not properly loaded and u got the refund of Rs 2600.

Also chk
- citrus statement
- credit in 3rd transfer from citrus

You can call it stupidity what I done @Alpha.Barood


I just say , u did the honest thing
But, things works with trail, logic, record, holder in due course, good faith but in responsible and sensible financial world, which certainly excludes India unfortunately.

Thanks for reminding me tho bro i registered on SBI last week online, now verified on bank and got SBI account. Stopped using IOB from last month

Giphy2
Deal Subedar
7
407
2500
25
@smz wrote:


@MovieSeeker wrote:

@Alpha.Barood wrote:

Dont be proactive like @MovieSeeker

Jus keep in mind , u have to allow debit of 2-3 transactions (citrus to bank ) as wallet is not properly loaded and u got the refund of Rs 2600.

Also chk
- citrus statement
- credit in 3rd transfer from citrus

Here we go again lol
bro my advice keep the money give it back only if they contact you.i went and informed them same issue and got my bank account frozen for 2-3 weeks @smz


Didn’t your bank account get frozen even after citrus debited the amount from your wallet ? and you didn’t mention how your account got unfreezed in your thread
My account unfroze after calling Citrus multiple times made Kotak bank send a mail to my bank directly even then my bank didn’t get unblock so asked Citrus to send a screenshot of the mail which Kotak sent to my bank .

Than finally they agreed to unblock my account.

Missing