Ebay Powership -- Is It Just A Joke?
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Hey guys
I ordered an LED TV on 27th Oct. I contacted the seller immediately and he agreed to ship it the very next day. The seller is new but he has taken powership. So I thought things would go very smoothly. But ebay has screwed the whole thing in a superb way. The item was ready for pick up the very next day. But a Bluedart guy appeared at the seller’s place with no carrier vehicle for an LED TV. From the notification from ebay, the seller could see that ebay has mentioned the weight of the package to be only 1 kg. A 40" LED TV weighing only one kg! I don’t know who came up with such a great idea. So, he had to contact ebay again and explain the whole thing. So ebay registered a new token yesterday. When the seller contacted the Bluedart service this morning, they have assured that the item will be picked up today. Let’s hope so.
Meanwhile when I contacted ebay chat support yesterday, the executive came up with a truly professional stance. Here is the transcript for reference:
Priyanka S. 09:45:27
Welcome to eBay Live Chat Support. My name is Priyanka S. How may I assist you today?
Me 09:45:38
Regarding PaisaPay ID 34883481509
Priyanka S. 09:47:04
Just checking whether you are still with me ?
Me 09:47:06
The seller has packed the item for pick up even on Monday. But your shipping partner Bluedart has not picked it up yet. If this is the case even with powership program, what the hell do you really mean by it?
Me 09:47:14
Of course I am
Me 09:48:43
Looks like I’ve to check if you are still with me now
Priyanka S. 09:49:07
Yes the item will be dispatched because we have certain timelines and we will dispatch the item as per that timelines only.
Priyanka S. 09:49:15
Once you purchase the item from eBay, seller is given 5 days to ship and 7 days to deliver the item at your shipping address. Once the item is shipped you will get an intimation in your eBay My messages and at your registered email address and you might receive the item in within 7 days.
Me 09:49:46
Don’t copy paste shit here
Me 09:49:57
Read my statements and give me a reply
Me 09:50:15
Do you know the meaning of the word “respond”?
Me 09:50:37
It means you attend to the issue right in front of you
Me 09:50:54
not copy paste things readymade
Me 09:51:05
Do you have anything to say about that?
Me 09:51:51
Last evening, a Bluedart guy appeared at the seller’s place without any carrier vehicle for picking up a TV
Me 09:51:59
Is that also there in your policies?
Me 09:52:40
Any idea of responding?
Me 09:53:41
Fine. I’ll write to ebay.com directly about this. Will attach this chat session record for their reference. Thanks.
System09:53:41
The chat session is being wrapped up.
System09:53:41
The chat session has ended.
After this session, I was like… WTF!
I called on their number and my goodness, that rep was quite polite in her response. I asked her to expedite the process and she said it would be picked up by the end of the day. But nothing has happened till now. I don’t really understand what these people think about both the buyer and the seller. They are just intermediaries but don’t have any respect for both the seller and the buyer. How do they plan to run a business with such an irresponsible attitude?
yogesh bhai… tushar bhai… Give me contact mail ids of some superiors of ebay if you have. I really want to know what they think about us and this issue.
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I requested for power ship but they did not responded .. no clear grounds why not given to me
I wonder if such a thing is possible on ebay.com? Will they be able to treat the parties like this and still be in good business? This is a thoroughly fcuked up society we are living in.
Viveka with Priyanka or Priyanka with viveka ????
bhai calm down, right now diwali pressure is there, most of bluedart office has capacity of processing 2000 to 3000 orders in a day.
During festive season pressure goes to 12k to 15k in a day.
during festive season i visit personally to bluedart office, and i see the guy who manages all ebay , parcel, he goes home around night 2am.
and once they missed parcel 2 times, that manager of ebay parel came to pick up at my home personally.
since that day i have stopped complaining to bluedart, as i can understand they are putting full efforts but few things are out of control.
viveka atleat have some vivek-aa —its been only 2-3 days & so much of hungama
during aazadi sale i had recd the LED TV in flat 3 days. as its diwali pressure must be there
yogeshgemini wrote:
Yogesh bhai
what about this new Service DOTZOT
See this picked up on 26th still in HYd:evil:
http://182.18.182.80/DMS_DOTZOT/GUI/Tracking_Ne...
ashik94 wrote:
yogeshgemini wrote:
Yogesh bhaiwhat about this new Service DOTZOT
See this picked up on 26th still in HYd:evil:
http://182.18.182.80/DMS_DOTZOT/GUI/Tracking_Ne...
dtdc ka haal bura hai…my shipment from hyd to delhi was processed from their hyd apex today, after 3 days of booking…
This is no hungama…
Where have I said anything against Bluedart? In my opinion, they are the best courier service in the country.
Many sellers use to tell me that if I place the order before 4 pm on any day, they will do same day shipping. That’s what powership offers us. Atleast it should be next day shipping. Otherwise there is no point in choosing a powership seller over others. The entire mischief was done by ebay when they mentioned the weight of a TV parcel as 1 kg. Their negligence has cost me two more days. Do you guys mean to say that it’s allowed even if it’s Diwali time? Moreover, they are bound to explain what really happens there. But they kept repeating readymade phrases without listening to what I had to say.
The entire issue is about how a business is carried out here, not about my whims and fancies. Will they do such a thing in America? The result would be disastrous for them if they treat a customer like that.
If you guys say this is normal, then there is no point in discussing this. Once we take things for granted and supply rationalizations for that, then there is no use of such forums at all.
Let’s stick to saving money alone and not worry about respect then.
tusharsethi90935 wrote:
dtdc ka haal bura hai…my shipment from hyd to delhi was processed from their hyd apex today, after 3 days of booking…
i needed the product very urgent
i know the seller Very well Called them @12.20 on 26th i said if you ship today means i will buy Seller said ok and they did their work @12.40 shipment was picked up but this DTDC
viveka wrote:
This is no hungama…
Where have I said anything against Bluedart? In my opinion, they are the best courier service in the country.
Many sellers use to tell me that if I place the order before 4 pm on any day, they will do same day shipping. That’s what powership offers us. Atleast it should be next day shipping. Otherwise there is no point in choosing a powership seller over others. The entire mischief was done by ebay when they mentioned the weight of a TV parcel as 1 kg. Their negligence has cost me two more days. Do you guys mean to say that it’s allowed even if it’s Diwali time? Moreover, they are bound to explain what really happens there. But they kept repeating readymade phrases without listening to what I had to say.
The entire issue is about how a business is carried out here, not about my whims and fancies. Will they do such a thing in America? The result would be disastrous for them if they treat a customer like that.
If you guys say this is normal, then there is no point in discussing this. Once we take things for granted and supply rationalizations for that, then there is no use of such forums at all.
Let’s stick to saving money alone and not worry about respect then.
WAKE up only reality is u have paid & will have to wait till it gets delivered- u r helpless – @mercy of ebay- dont waste time , energy for this
@viveka- bluedart is good..no doubt..over half of my packets are delivered the next day and majority of them are delivered by second day…fedex is slower than bluedart..but, these things do happen..he got powership just now…festival pressure…poor service from ebay.. contact bluedart office whom the pick up is issued or their cc..only they can escalate the booking..
@ashishk – you are Removed up, that’s all i can say …
ashik94 wrote:
tusharsethi90935 wrote:
dtdc ka haal bura hai…my shipment from hyd to delhi was processed from their hyd apex today, after 3 days of booking…
i needed the product very urgenti know the seller Very well Called them @12.20 on 26th i said if you ship today means i will buy Seller said ok and they did their work @12.40 shipment was picked up but this DTDC
DTDC has become a Joke, at least at franchise level
kumargaurav wrote:
WAKE up only reality is u have paid & will have to wait till it gets delivered- u r helpless – @mercy of ebay- dont waste time , energy for this
Shukriya Bhagwan!
viveka wrote:
kumargaurav wrote:
WAKE up only reality is u have paid & will have to wait till it gets delivered- u r helpless – @mercy of ebay- dont waste time , energy for this
Shukriya Bhagwan!
shukriya ebay ka karna agar diwali ke pehle aa gya— very less chance
tusharsethi90935 wrote:
@viveka- bluedart is good..no doubt..over half of my packets are delivered the next day and majority of them are delivered by second day…fedex is slower than bluedart..but, these things do happen..he got powership just now…festival pressure…poor service from ebay.. contact bluedart office whom the pick up is issued or their cc..only they can escalate the booking..
Yes, I did. The result is quite impressive. Their senior executive has promised to pick up today and deliver tomorrow.
ashik94 wrote:
yogeshgemini wrote:
Yogesh bhaiwhat about this new Service DOTZOT
See this picked up on 26th still in HYd:evil:
http://182.18.182.80/DMS_DOTZOT/GUI/Tracking_Ne...
have you ordered something bulk?
DOTZOT is getting delayed because of little mistake by Ebay.
they took orders and DOTZOT was not ready with some codes.
My 5 day old parcels got shipped yesterday so dotzot in on track now.
But i think nothing will change, as changing name will not change their services they are franchise based.
I will still stuck to bluedart and fedex as we can’t compromise with our services.
We have kept bd and fedex on our priority list. if not serviceable by both of them then only DOTZOT.
^ tough to rein the local offices , they just move at their own pace
evrybdy concernd abt powership… nobdy is concrned why priyanka left viveka ?
satzzs wrote:
evrybdy concernd abt powership… nobdy is concrned why priyanka left viveka ?
ohh so this is the major reason for viveka’s frustration)))
kumargaurav wrote:
satzzs wrote:
evrybdy concernd abt powership… nobdy is concrned why priyanka left viveka ?
ohh so this is the major reason for viveka’s frustration)))
Exactly
yogeshgemini wrote:
have you ordered something bulk?
just a Flip
satzzs wrote:
kumargaurav wrote:
satzzs wrote:
evrybdy concernd abt powership… nobdy is concrned why priyanka left viveka ?
ohh so this is the major reason for viveka’s frustration)))
Exactly
I got a lot of ebay packing materials from ebay but they never activated powership on my account
Is there any high authority email ID
drupal wrote:
I got a lot of ebay packing materials from ebay but they never activated powership on my account
Is there any high authority email ID
olx pe bech daal
Ebay sucked but Bluedart rocked.
The item was dispatched at 12 noon from Chennai and delivered at 4.30 pm in Pondicherry (yesterday). Great service by Bluedart. They have got a very good customer support.
wah abb toh party banti hai
Powership have many issues especially no after sale service..no really means no…since he is new, so have patience with pick up…by his 2-3rd pick up, things will be better…most of the time, i dont wait for ebay to generate pick up token and instead call the person from that courier company that products are waiting to be dispatched..i ship only 2-3 times a week and over 90% of the time, they come for pick up the same day with just a phone call ..
in this case, you can call bluedart cc with that token no. informing that its a tv and a 4 wheeler is needed for pick up.. forget any help from ebay and seller also can’t do much as lack of after sale service from ebay…
in my case, its been over 3-5 months that i am on powership but till date dtdc never came to pick up the product..after numerous complaints to dtdc and ebay, i opted to refund dtdc marked shipments…if margin is sufficient and product is not fragile enough than i ship through dtdc/first flight franchisee by cash mode for dtdc powership or non powership orders….