Flipkart is not giving replacement for mobiles without smartchk app downloading and diagnosing
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I have purchased Redmi2 10 days ago, opted for flipkart due to their 30 days replacement guarantee, I have got faulty piece, with tremendous heating fast battery draining problem, I raised replacement request, on second day I got call from their technical team that I have to install smartchk app that will connect to their system and they will analysis the problem with mobile, I argumented with them that it is no where written on your product page that for replacement I have to follow this procedure, they have no answer but to repeatedly insist for app installation, I said I do not have Internet connection, then they said they won’t be able to replace the handset if I do not follow what they said. Suggestions needed on this issue.
request ko follow up krte raho.. finally change kardenge jab complaint ko kai din ho jayenge.. daily mail karo.. support ticket no. wahi use kerna har bar jab b mail karo…
@roneybabber wrote:
So why don’t you install that app then ?I don’t think they have asked you for anything too hectic .
Don’t make a small problem look difficult .
I have no problem with installing app but flipkart haven’t mentioned anything regarding that, after purchasing they put hidden conditions of customers that’s deceiving, cheating with us.
I haven’t used this smartchk app before so not sure but if the problem is genuine and they refuse to replace
Tell display is not working and when they ask you to touch on the screen don’t touch ; or trying something similar and make it appear like a genuine problem
Problem solved !!! 
This had to happen since many customers use to opt for exchage/refund phones just for silly reasons. All the returned phones go back to manufacturers who would run their own set of tests to determine the defect. In many cases products returned might not show any signs of defect . I’m sure manufacturers have pressurized Flipkart to have some diagnosis mechanism in place before issueing refund/ exchange .
@cybertechie wrote:
This had to happen since many customers use to opt for exchage/refund phones just for silly reasons. All the returned phones go back to manufacturers who would run their own set of tests to determine the defect. In many cases products returned might not show any signs of defect . I’m sure manufacturers have pressurized Flipkart to have some diagnosis mechanism in place before issueing refund/ exchange .
Very true ! For the same reason, I don’t think Flipkart is doing anything unjust .
If he is really facing a problem, he should do what they are asking for.
Their used to be (now people knows) instances when people take their phone to their retailer to claim warranty for x,y,z reason and they would tell that this particular problem is not covered under warranty. At last you could do nothing except to pay for it.
Similar in this case. But, if you install the app and still FK doesn’t find any problem in your phone, then you take any action against them as you want. I will be with u ! 
@cybertechie wrote:
This had to happen since many customers use to opt for exchage/refund phones just for silly reasons. All the returned phones go back to manufacturers who would run their own set of tests to determine the defect. In many cases products returned might not show any signs of defect . I’m sure manufacturers have pressurized Flipkart to have some diagnosis mechanism in place before issueing refund/ exchange .
Agreed bro, but they haven’t mentioned anything on product purchase page or while ordering, people opt any online site on the basis of replacement of faulty pieces they received, flipkart clearly mentioned 30 days replacement guarantee and after purchasing they deny replacement for some diagnosing reason, that’s not fair with customers, they have to clearly mention the app checking system for replacement, but they didn’t. that’s blackmailing customers by putting conditions after purchase. And how could they think that by default every customer have Internet connection and have all knowledge about apps, I have asked all these things on call but they have no answers.
@shashi118 wrote:@cybertechie wrote:
This had to happen since many customers use to opt for exchage/refund phones just for silly reasons. All the returned phones go back to manufacturers who would run their own set of tests to determine the defect. In many cases products returned might not show any signs of defect . I’m sure manufacturers have pressurized Flipkart to have some diagnosis mechanism in place before issueing refund/ exchange .
Agreed bro, but they haven’t mentioned anything on product purchase page or while ordering, people opt any online site on the basis of replacement of faulty pieces they received, flipkart clearly mentioned 30 days replacement guarantee and after purchasing they deny replacement for some diagnosing reason, that’s not fair with customers, they have to clearly mention the app checking system for replacement, but they didn’t. that’s blackmailing customers by putting conditions after purchase. And how could they think that by default every customer have Internet connection and have all knowledge about apps, I have asked all these things on call but they have no answers.
Bro will they mention everything on their page ?
Will they also mention that you will have to pack and courier it back to us. We will pay your shipping money or anything like that.. I personally don’t know that they have mentioned any such thing or not.
@roneybabber wrote:@shashi118 wrote:@cybertechie wrote:
This had to happen since many customers use to opt for exchage/refund phones just for silly reasons. All the returned phones go back to manufacturers who would run their own set of tests to determine the defect. In many cases products returned might not show any signs of defect . I’m sure manufacturers have pressurized Flipkart to have some diagnosis mechanism in place before issueing refund/ exchange .
Agreed bro, but they haven’t mentioned anything on product purchase page or while ordering, people opt any online site on the basis of replacement of faulty pieces they received, flipkart clearly mentioned 30 days replacement guarantee and after purchasing they deny replacement for some diagnosing reason, that’s not fair with customers, they have to clearly mention the app checking system for replacement, but they didn’t. that’s blackmailing customers by putting conditions after purchase. And how could they think that by default every customer have Internet connection and have all knowledge about apps, I have asked all these things on call but they have no answers.
Bro will they mention everything on their page ?
Will they also mention that you will have to pack and courier it back to us. We will pay your shipping money or anything like that.. I personally don’t know that they have mentioned any such thing or not.
No they haven’t mentioned I talked with them and they agreed that it is not mentioned, and this is my first objection also on phone they told me that I have to install and run diagnosing via app, now suppose I am illiterate and have no knowledge about how to do this thing, then what’s the solution this is my second objection. Why should I bear Internet cost for them
@shashi118 wrote:@roneybabber wrote:@shashi118 wrote:@cybertechie wrote:
This had to happen since many customers use to opt for exchage/refund phones just for silly reasons. All the returned phones go back to manufacturers who would run their own set of tests to determine the defect. In many cases products returned might not show any signs of defect . I’m sure manufacturers have pressurized Flipkart to have some diagnosis mechanism in place before issueing refund/ exchange .
Agreed bro, but they haven’t mentioned anything on product purchase page or while ordering, people opt any online site on the basis of replacement of faulty pieces they received, flipkart clearly mentioned 30 days replacement guarantee and after purchasing they deny replacement for some diagnosing reason, that’s not fair with customers, they have to clearly mention the app checking system for replacement, but they didn’t. that’s blackmailing customers by putting conditions after purchase. And how could they think that by default every customer have Internet connection and have all knowledge about apps, I have asked all these things on call but they have no answers.
Bro will they mention everything on their page ?
Will they also mention that you will have to pack and courier it back to us. We will pay your shipping money or anything like that.. I personally don’t know that they have mentioned any such thing or not.
No they haven’t mentioned I talked with them and they agreed that it is not mentioned, and this is my first objection also on phone they told me that I have to install and run diagnosing via app, now suppose I am illiterate and have no knowledge about how to do this thing, then what’s the solution this is my second objection. Why should I bear Internet cost for them
Bhai kahin aise hi ladte ladte 30 days na nikal jaayein 
@shashi118 wrote:@roneybabber wrote:@shashi118 wrote:@cybertechie wrote:
This had to happen since many customers use to opt for exchage/refund phones just for silly reasons. All the returned phones go back to manufacturers who would run their own set of tests to determine the defect. In many cases products returned might not show any signs of defect . I’m sure manufacturers have pressurized Flipkart to have some diagnosis mechanism in place before issueing refund/ exchange .
Agreed bro, but they haven’t mentioned anything on product purchase page or while ordering, people opt any online site on the basis of replacement of faulty pieces they received, flipkart clearly mentioned 30 days replacement guarantee and after purchasing they deny replacement for some diagnosing reason, that’s not fair with customers, they have to clearly mention the app checking system for replacement, but they didn’t. that’s blackmailing customers by putting conditions after purchase. And how could they think that by default every customer have Internet connection and have all knowledge about apps, I have asked all these things on call but they have no answers.
Bro will they mention everything on their page ?
Will they also mention that you will have to pack and courier it back to us. We will pay your shipping money or anything like that.. I personally don’t know that they have mentioned any such thing or not.
No they haven’t mentioned I talked with them and they agreed that it is not mentioned, and this is my first objection also on phone they told me that I have to install and run diagnosing via app, now suppose I am illiterate and have no knowledge about how to do this thing, then what’s the solution this is my second objection. Why should I bear Internet cost for them
People buy Nokia & samsung mobile to get coupon benefits & then claim back. I know 2 such person. So flipkart is good here.
Install the app & prove mobile is bad. What is the issue here.
@shashi118 wrote:@roneybabber wrote:@shashi118 wrote:@cybertechie wrote:
This had to happen since many customers use to opt for exchage/refund phones just for silly reasons. All the returned phones go back to manufacturers who would run their own set of tests to determine the defect. In many cases products returned might not show any signs of defect . I’m sure manufacturers have pressurized Flipkart to have some diagnosis mechanism in place before issueing refund/ exchange .
Agreed bro, but they haven’t mentioned anything on product purchase page or while ordering, people opt any online site on the basis of replacement of faulty pieces they received, flipkart clearly mentioned 30 days replacement guarantee and after purchasing they deny replacement for some diagnosing reason, that’s not fair with customers, they have to clearly mention the app checking system for replacement, but they didn’t. that’s blackmailing customers by putting conditions after purchase. And how could they think that by default every customer have Internet connection and have all knowledge about apps, I have asked all these things on call but they have no answers.
Bro will they mention everything on their page ?
Will they also mention that you will have to pack and courier it back to us. We will pay your shipping money or anything like that.. I personally don’t know that they have mentioned any such thing or not.
No they haven’t mentioned I talked with them and they agreed that it is not mentioned, and this is my first objection also on phone they told me that I have to install and run diagnosing via app, now suppose I am illiterate and have no knowledge about how to do this thing, then what’s the solution this is my second objection. Why should I bear Internet cost for them
abhi jis internet se DD pe itni post daal raha hai, vahi se app bhi download kar ke check kar lene de unhe…ab bolega ke wifi nahi hai…to 4 rs vala sachet pack le le internet ka ek din vala itna bhatakne ki jagah.
aur haan, ek baat bata…internet to hai hi nahi…fir koi app bhi ni hogi tere phone me…sirf call/sms me bahut heat ho rahai hai kya 
?
@tusharsethi90935 wrote:@shashi118 wrote:@roneybabber wrote:@shashi118 wrote:@cybertechie wrote:
This had to happen since many customers use to opt for exchage/refund phones just for silly reasons. All the returned phones go back to manufacturers who would run their own set of tests to determine the defect. In many cases products returned might not show any signs of defect . I’m sure manufacturers have pressurized Flipkart to have some diagnosis mechanism in place before issueing refund/ exchange .
Agreed bro, but they haven’t mentioned anything on product purchase page or while ordering, people opt any online site on the basis of replacement of faulty pieces they received, flipkart clearly mentioned 30 days replacement guarantee and after purchasing they deny replacement for some diagnosing reason, that’s not fair with customers, they have to clearly mention the app checking system for replacement, but they didn’t. that’s blackmailing customers by putting conditions after purchase. And how could they think that by default every customer have Internet connection and have all knowledge about apps, I have asked all these things on call but they have no answers.
Bro will they mention everything on their page ?
Will they also mention that you will have to pack and courier it back to us. We will pay your shipping money or anything like that.. I personally don’t know that they have mentioned any such thing or not.
No they haven’t mentioned I talked with them and they agreed that it is not mentioned, and this is my first objection also on phone they told me that I have to install and run diagnosing via app, now suppose I am illiterate and have no knowledge about how to do this thing, then what’s the solution this is my second objection. Why should I bear Internet cost for them
abhi jis internet se DD pe itni post daal raha hai, vahi se app bhi download kar ke check kar lene de unhe…ab bolega ke wifi nahi hai…to 4 rs vala sachet pack le le internet ka ek din vala itna bhatakne ki jagah.
aur haan, ek baat bata…internet to hai hi nahi…fir koi app bhi ni hogi tere phone me…sirf call/sms me bahut heat ho rahai hai kya
Haha .. zara si baat hai aur ye to maano aazadi ka aandolan lad raha ho ..
@tusharsethi90935 wrote:@shashi118 wrote:@roneybabber wrote:@shashi118 wrote:@cybertechie wrote:
This had to happen since many customers use to opt for exchage/refund phones just for silly reasons. All the returned phones go back to manufacturers who would run their own set of tests to determine the defect. In many cases products returned might not show any signs of defect . I’m sure manufacturers have pressurized Flipkart to have some diagnosis mechanism in place before issueing refund/ exchange .
Agreed bro, but they haven’t mentioned anything on product purchase page or while ordering, people opt any online site on the basis of replacement of faulty pieces they received, flipkart clearly mentioned 30 days replacement guarantee and after purchasing they deny replacement for some diagnosing reason, that’s not fair with customers, they have to clearly mention the app checking system for replacement, but they didn’t. that’s blackmailing customers by putting conditions after purchase. And how could they think that by default every customer have Internet connection and have all knowledge about apps, I have asked all these things on call but they have no answers.
Bro will they mention everything on their page ?
Will they also mention that you will have to pack and courier it back to us. We will pay your shipping money or anything like that.. I personally don’t know that they have mentioned any such thing or not.
No they haven’t mentioned I talked with them and they agreed that it is not mentioned, and this is my first objection also on phone they told me that I have to install and run diagnosing via app, now suppose I am illiterate and have no knowledge about how to do this thing, then what’s the solution this is my second objection. Why should I bear Internet cost for them
abhi jis internet se DD pe itni post daal raha hai, vahi se app bhi download kar ke check kar lene de unhe…ab bolega ke wifi nahi hai…to 4 rs vala sachet pack le le internet ka ek din vala itna bhatakne ki jagah.
aur haan, ek baat bata…internet to hai hi nahi…fir koi app bhi ni hogi tere phone me…sirf call/sms me bahut heat ho rahai hai kya
Tujhe itna to Pata hoga ke HD video dekhane se, games khelne se bhi mobile heat hota hai, mera point Teri samajh me nahi aa raha hai, why should I use Internet for their sake of convenience, THEY NOT MENTIONED THESE THINGS WHILE BUYING, yes it’s easier to install and check but why should I if they have not mentioned this might sound little silly but can be justified.
@shashi118 wrote:@tusharsethi90935 wrote:@shashi118 wrote:@roneybabber wrote:@shashi118 wrote:@cybertechie wrote:
This had to happen since many customers use to opt for exchage/refund phones just for silly reasons. All the returned phones go back to manufacturers who would run their own set of tests to determine the defect. In many cases products returned might not show any signs of defect . I’m sure manufacturers have pressurized Flipkart to have some diagnosis mechanism in place before issueing refund/ exchange .
Agreed bro, but they haven’t mentioned anything on product purchase page or while ordering, people opt any online site on the basis of replacement of faulty pieces they received, flipkart clearly mentioned 30 days replacement guarantee and after purchasing they deny replacement for some diagnosing reason, that’s not fair with customers, they have to clearly mention the app checking system for replacement, but they didn’t. that’s blackmailing customers by putting conditions after purchase. And how could they think that by default every customer have Internet connection and have all knowledge about apps, I have asked all these things on call but they have no answers.
Bro will they mention everything on their page ?
Will they also mention that you will have to pack and courier it back to us. We will pay your shipping money or anything like that.. I personally don’t know that they have mentioned any such thing or not.
No they haven’t mentioned I talked with them and they agreed that it is not mentioned, and this is my first objection also on phone they told me that I have to install and run diagnosing via app, now suppose I am illiterate and have no knowledge about how to do this thing, then what’s the solution this is my second objection. Why should I bear Internet cost for them
abhi jis internet se DD pe itni post daal raha hai, vahi se app bhi download kar ke check kar lene de unhe…ab bolega ke wifi nahi hai…to 4 rs vala sachet pack le le internet ka ek din vala itna bhatakne ki jagah.
aur haan, ek baat bata…internet to hai hi nahi…fir koi app bhi ni hogi tere phone me…sirf call/sms me bahut heat ho rahai hai kya
Tujhe itna to Pata hoga ke HD video dekhane se, games khelne se bhi mobile heat hota hai, mera point Teri samajh me nahi aa raha hai, why should I use Internet for their sake of convenience, THEY NOT MENTIONED THESE THINGS WHILE BUYING, yes it’s easier to install and check but why should I if they have not mentioned this might sound little silly but can be justified.
What if they don’t mention it for the next 30 days ? Will u keep fighting like this with them ?
^ To avoid misuse, they have to take some measure.
Act like a mature buyer and wind up the issue in minutes.
shayd yhi check krna chahte wo.. mobile root to ni krdia
@roneybabber wrote:@shashi118 wrote:@tusharsethi90935 wrote:@shashi118 wrote:@roneybabber wrote:@shashi118 wrote:@cybertechie wrote:
This had to happen since many customers use to opt for exchage/refund phones just for silly reasons. All the returned phones go back to manufacturers who would run their own set of tests to determine the defect. In many cases products returned might not show any signs of defect . I’m sure manufacturers have pressurized Flipkart to have some diagnosis mechanism in place before issueing refund/ exchange .
Agreed bro, but they haven’t mentioned anything on product purchase page or while ordering, people opt any online site on the basis of replacement of faulty pieces they received, flipkart clearly mentioned 30 days replacement guarantee and after purchasing they deny replacement for some diagnosing reason, that’s not fair with customers, they have to clearly mention the app checking system for replacement, but they didn’t. that’s blackmailing customers by putting conditions after purchase. And how could they think that by default every customer have Internet connection and have all knowledge about apps, I have asked all these things on call but they have no answers.
Bro will they mention everything on their page ?
Will they also mention that you will have to pack and courier it back to us. We will pay your shipping money or anything like that.. I personally don’t know that they have mentioned any such thing or not.
No they haven’t mentioned I talked with them and they agreed that it is not mentioned, and this is my first objection also on phone they told me that I have to install and run diagnosing via app, now suppose I am illiterate and have no knowledge about how to do this thing, then what’s the solution this is my second objection. Why should I bear Internet cost for them
abhi jis internet se DD pe itni post daal raha hai, vahi se app bhi download kar ke check kar lene de unhe…ab bolega ke wifi nahi hai…to 4 rs vala sachet pack le le internet ka ek din vala itna bhatakne ki jagah.
aur haan, ek baat bata…internet to hai hi nahi…fir koi app bhi ni hogi tere phone me…sirf call/sms me bahut heat ho rahai hai kya
Tujhe itna to Pata hoga ke HD video dekhane se, games khelne se bhi mobile heat hota hai, mera point Teri samajh me nahi aa raha hai, why should I use Internet for their sake of convenience, THEY NOT MENTIONED THESE THINGS WHILE BUYING, yes it’s easier to install and check but why should I if they have not mentioned this might sound little silly but can be justified.
What if they don’t mention it for the next 30 days ? Will u keep fighting like this with them ?
Will resolve the issue in 3-4 days, will install app and diagnose if I have no choice, but flipkart also came in queue like other cheap ecom sites, will be careful in future before buying
@ks98547 wrote:
shayd yhi check krna chahte wo.. mobile root to ni krdia
Nice catch
bachpan se intelligent hu.. kabi ghamand nhi kia
@BlazingNeo wrote:@ks98547 wrote:
shayd yhi check krna chahte wo.. mobile root to ni krdia
Nice catch
What if they have sent me a rooted phone?? My friend’s phone replaced with poor signal problem phone finally he got refund after two replacements. P. S. I don’t want refund but replacement only
Are tushar bhai nadaan hai ye maaf kardo isse
offtopic
@shashi118
just curious
are you a govt employee?
Now i understand why ecommerce sites ban users
@micke wrote:
Why should they replace your phone without diagnosing it first?
Only Amazon is strict in banning. For others, just create a new account. Waiting others to implement such thing, especially EBay
If a person can purchase a phone from Flipkart using internet connection, he can definitely arrange for it again.
Now i understand why ecommerce sites ban users
@ishandon wrote:
Are tushar bhai nadaan hai ye maaf kardo isse
If you don’t know ur rights and want to be driven by others inspite of your legitimate and fair stand and want to give up then u can call me silly for fighting my rights, OK bros will update after 5-6 days
@op. You are trying to fight a loosing battle with Flipkart. You have complained that mobile is overheating . all phones heat and how are you certain that your is heating more than threshold specified by manufacturer . to cater to these problems, there are third party diagnosis tools. Your refusal to run the tool will only make matters works. Flipkart might be suspecting that you are trying to misuse their return policy.
@micke wrote:
Why should they replace your phone without diagnosing it first?
If a person can purchase a phone from Flipkart using internet connection, he can definitely arrange for it again.
Now i understand why ecommerce sites ban users
Just users ?? They ban even pin codes ..
@tusharsethi90935 wrote:
Only Amazon is strict in banning. For others, just create a new account. Waiting others to implement such thing, especially EBay
I wish the same!
eBay is the site that is most abused by buyers due to its straightforward policies.
Buyers pick on a single mistake in item description and create havoc for sellers.
So why don’t you install that app then ?
I don’t think they have asked you for anything too hectic .
Don’t make a small problem look difficult .