[Help] Flight change

[Help] Flight change

Score: 1 Votes: 1
Tumblr lhhp5qv8dy1qcr3d7o1 500
Deal Subedar
17
427
2676
25

Hi

I booked air tickets (Indigo) for two persons through paytm from our respective paytm accounts (thus 2 accounts).

Today I got the following email from indigo for one account i.e. for one person:

“We regret to inform that your flight(s) have been revised. In an effort to provide you a hassle free experience, please CLICK HERE to view your options In case of any queries, please feel free to contact us call center at 09910383838 or +911246613838.”

At CLICK HERE , they offer me another flight which is approx. one and a half hour earlier and I am not ready to move to another flight alone. And that too earlier.

What are the options avaliable to me? – Do I have to accept the another flight or I can pressurise them to give me the same flight I booked ticket for?

  • In
10 Comments  |  
5 Dimers
D7rgy8yx
Deal Subedar
0
63
1146
12
@desidealer Try Re-Scheduling your flights. https://www.goindigo.in/information/travel-info...

OR

In case of delays of more than 2 hours or Preponement of the flight by more than 1 hour, customers are entitled for a full refund or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.

Written here: https://www.goindigo.in/information/travel-info...

1 : Call their customer care, just pretend that you are a person calling just for information. Ask them what are my options if my flight get cancelled, then ask what if it delayed and in the end ask what if it preponed.

Ask them if you want to reschedule your flight (Later OR Earlier), then what are your options.

Your options are still not limited…

2: Appellate authority, Priya Kataria : [email protected]..in and Nodal Officer : [email protected]..in

If above written options are not capable to solve your problem, then try mailing above email Ids. Explain to them that your friend is very sick or whatever reason u think will be helpful.

I hope this helps.

Tumblr lhhp5qv8dy1qcr3d7o1 500
Deal Subedar
17
427
2676
25

@sherlock, I called them to check the charges for cancellation/reschedule charges and CC told me that there is no such flight (that I booked earlier). When I told him my PNR and he said your flight has been preponed (to another flight number) and I’ve no other option except cancellation for which I will get full refund.

Then I enquired for second PNR (for which I didn’t get any rescheduling email), CC told that it has also been rescheduled to the same flight, although they didn’t send any email/SMS.

Can I get any compensation for this reschedule by more than one hour?

D7rgy8yx
Deal Subedar
0
63
1146
12

Bro, I have gone through few articles and found out that , U can claim for the compensation only if your flight is delayed by more than 2 hrs. I haven’t got anything related to flight pre-poned compensation.

Geek
Tech Guru
0
401
5786
127

@desidealer

If there is any other flight available from Indigo on that day, they will be able to accommodate you on that without additional charges provided there are seats available. As far as i know, you are only entitled for a full refund if you don’t agree with the alternatives airlines have provided.

You can go through the below PDF to understand DGCA’s stand on this matter

http://www.dgca.nic.in/misc/draft%20cars/D3M-...df

ad bot
1
1
1
1
Ad Bot

I found this sponsored content on one of the ad networks.

Matrix stickmen
Dimer Of The Year 2015
23
1,847
37937
637

@desidealer They are already offering you another earlier flight or a full refund. I don’t think you can claim any compensation based on rules. There are indeed exceptions for special cases, but this doesn’t sound like one.

Tumblr lhhp5qv8dy1qcr3d7o1 500
Deal Subedar
17
427
2676
25

@cybertechie They said the only option i have is this flight which they have already offered. No other flight will be offered.

@DealSeeker The flight i booked was after my office timings. For rescheduled flight i have to leave early from office. That’s the reason i wanted to know about any provision for compensation for inconvenience caused.

Tumblr lhhp5qv8dy1qcr3d7o1 500
Deal Subedar
17
427
2676
25

Also, the full refund is of no use when the fare has hiked to 3 times the price i booked earlier

Geek
Tech Guru
0
401
5786
127

@desidealer

Check Indigo website for flights on that day. If you see any Indigo flight suiting your schedule, bring it up with Indigo CC. they should be able to accommodate you.

Bal ganesh
Deal Subedar
1
94
2348
29

There are certain rules which favor them(Airlines) hence we are left with no option. Here they prepositioned your flight inside those limits.
Anyway except for few hrs early departure you got both tickets on same flight so lucky that way.
I lost my baggage once and then they said just Rs4000 compensation(my bag itself was worth>4K), fortunately then it was traced after 1hr wait but would reach me after another 2-3hrs, so I was to wait another 2-3hrs further to rcv my baggage and no compensation because as per rules if baggage is delayed by >=6hrs there is compensation. I could do nothing and left airport, they delivered baggage next day at home.

Missing