IndiaPost Customer care ?

@Magus wrote:

@ranjithsai01
Whatever you say about private services, it all depends on how the local delivery team behaves. Blue Dart and FedEx, as companies, have the best system devised in the world. They have a reputation to keep up.
For me, ATS sucks a lot because of the local team head here. Can you believe that? But the system devised by ATS is fine as it is.

With India Post, it’s exactly the opposite. The officials (up in the hierarchy) won’t give a damn about your complaints. Very rarely one or two clerical cadre members will respond to you properly. That’s all.
Once when I contacted Blue Dart regarding an issue, their Regional Manager (Sales) responded to me so politely and followed it up till the end of the story. Can you expect that from a senior official in IP? Ref.: http://www.desidime.com/forums/dost-and-dimes/t...

I really don’t care about someone responding, because in blue dart a moron regional manager was rude enough to tell me not to bother them as I am the receiver and they have no obligations to answer me as I was not the sender (I had to fight with ebay to get back my refund). And with India post things have been better, someone above shared a link I guess, you can really escalate and I have got compensations twice for speed posts not reaching within SLA. I really didn’t know that system existed and I logged a complaint after some 2 weeks and still they responded properly. So as you told it all depends on the delivery guys. I told what was best for me and how it has worked for me. Cheers.

@ranjithsai01 wrote:

I really don’t care about someone responding, because in blue dart a moron regional manager was rude enough to tell me not to bother them as I am the receiver and they have no obligations to answer me as I was not the sender (I had to fight with ebay to get back my refund). And with India post things have been better, someone above shared a link I guess, you can really escalate and I have got compensations twice for speed posts not reaching within SLA. I really didn’t know that system existed and I logged a complaint after some 2 weeks and still they responded properly. So as you told it all depends on the delivery guys. I told what was best for me and how it has worked for me. Cheers.

That’s bad to hear. Didn’t you try reaching the next level up in the hierarchy? Should have taught that moron a good lesson on how to respond to a customer, whether he is a receiver / a sender.

Good to know that you had only good experiences so far with IP. Cheers!

@ishandon wrote:

@DealSeeker wrote:

@bk08 wrote:

@Magus wrote:

@bk08
Are you the sender / the receiver?

Receiver

India Post expert has already commented so I will let him try to help you.

You also trolling for a change

Lol!

Till now service with Bluedart is good for my region

@Magus wrote:

@ranjithsai01 wrote:

I really don’t care about someone responding, because in blue dart a moron regional manager was rude enough to tell me not to bother them as I am the receiver and they have no obligations to answer me as I was not the sender (I had to fight with ebay to get back my refund). And with India post things have been better, someone above shared a link I guess, you can really escalate and I have got compensations twice for speed posts not reaching within SLA. I really didn’t know that system existed and I logged a complaint after some 2 weeks and still they responded properly. So as you told it all depends on the delivery guys. I told what was best for me and how it has worked for me. Cheers.

That’s bad to hear. Didn’t you try reaching the next level up in the hierarchy? Should have taught that moron a good lesson on how to respond to a customer, whether he is a receiver / a sender.

Good to know that you had only good experiences so far with IP. Cheers!

I just thought he has a valid point about me not being their customer directly. I was not the sender and they really had no obligations to me. Just that it was an ebay 50% off something and everyday they would update that my address was not “locatable”, I tried escalating. Then later on thought nothing was going to happen and reached ebay who were of course answerable.

OK , finally got in touch with IP customer care , after a bit struggle.The article tracking is still stuck , but the lady at the end told that due to some airline booking issues and overload they have re-routed the parcel by surface mode and tracking will get updated in coming days and i will get delivery .

P.S – If anyone needs phone number of IP amazon division (Bangalore) , can pm me .

@Magus , IP is not that bad , they are bit slow .. but i still have hope

@Magus wrote:

@ranjithsai01
Whatever you say about private services, it all depends on how the local delivery team behaves. Blue Dart and FedEx, as companies, have the best system devised in the world. They have a reputation to keep up.
For me, ATS sucks a lot because of the local team head here. Can you believe that? But the system devised by ATS is fine as it is.

With India Post, it’s exactly the opposite. The officials (up in the hierarchy) won’t give a damn about your complaints. Very rarely one or two clerical cadre members will respond to you properly. That’s all.
Once when I contacted Blue Dart regarding an issue, their Regional Manager (Sales) responded to me so politely and followed it up till the end of the story. Can you expect that from a senior official in IP? Ref.: http://www.desidime.com/forums/dost-and-dimes/t...

Once i left bad feedback on bluedart delivery as the delivery boy had left the parcel with hostel watchman without informing me. I got a call from local bluedart manager apologizing for the same. Bluedart has good service.

14/10/2015 07:24:06 Kadugodi Extention SO Item Booked
14/10/2015 09:58:55 Kadugodi Extention SO Item bagged for NSH
14/10/2015 20:45:40 Kadugodi Extention SO Bag Despatched to NSH KOLKATA AIRPORT
29/10/2015 13:15:44 NSH KOLKATA AIRPORT Bag Received

Its moving now …….

@bk08 wrote:

14/10/2015 07:24:06 Kadugodi Extention SO Item Booked
14/10/2015 09:58:55 Kadugodi Extention SO Item bagged for NSH
14/10/2015 20:45:40 Kadugodi Extention SO Bag Despatched to NSH KOLKATA AIRPORT
29/10/2015 13:15:44 NSH KOLKATA AIRPORT Bag Received


Its moving now …….

Pm you location with awb or tracking no maybe help

Items received , India Post & amazon rocks

Even my parcel has not been delivered.

I ordered a jeans from paytm 10 Month ago and seller shipped through IPS I have not received yet

If anyone face issues with India Post, kindly ping me. I maybe able to help.

@shukrabot96 wrote:

If anyone face issues with India Post, kindly ping me. I maybe able to help.

Why don’t you post how? It will help everyone.

@OdishaDeal wrote:

I ordered a jeans from paytm 10 Month ago and seller shipped through IPS I have not received yet

Wear something else. Don’t wait for it.

I have some friends working in India Post. Through them I can pass the complaints to respective officials in person. Much faster than normal complaints.

@thrifty_indian wrote:

@OdishaDeal wrote:

I ordered a jeans from paytm 10 Month ago and seller shipped through IPS I have not received yet

Wear something else. Don’t wait for it.

Whether you told your dp to wear something and Dont be thrifty to show 6 packs !

@B@R_0_0_D wrote:

@thrifty_indian wrote:

@OdishaDeal wrote:

I ordered a jeans from paytm 10 Month ago and seller shipped through IPS I have not received yet

Wear something else. Don’t wait for it.

Whether you told your dp to wear something and Dont be thrifty to show 6 packs !

Ye apun ka estyle hai Babubhai