Interesting information about Samsung memory ca...

Interesting information about Samsung memory card warranty

Score: 9 Votes: 9
Score: 9 Votes: 9
Score: 9 Votes: 9
Score: 9 Votes: 9
Score: 9 Votes: 9
Peelo
Deal Subedar
2
263
2032
89

So today i faced issue with my Samsung 16GB micro sd card and after trying a lot to fix it i finally called Samsung on their toll free no.

a lady picked up the call and said they don’t provide any service for memory cards!! infact they dont have any warranty on them.

i asked then y have they printed 5 years warranty on the box she said no warranty watsoever on memory cards.

if i need to avail any warranty talk to the seller, in my case HS18 so i said wat if i bought it online an year back from ebay or HS 18… she said talk to them as they have to provide warranty not Samsung!!

So in simple words Samsung does not provide warranty on memory cards atleast in India.

Anyone who can help in this case?

Do read my earlier post about the previous experience with their service center -

http://www.desidime.com/forums/hot-deals-online...

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45 Comments  |  
29 Dimers
%2825%29
Deal Subedar
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2452
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eek
i do hv two samsung memory cards!…try approaching consumer court!

Peelo
Deal Subedar
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its too hectic… and i dont have time to do tht…sad

Gun shooting
Deal Cadet
2
98
810
68

OMG…..If it’s right then I am screwed big time…

Criss angel
Deal Captain
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12574
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May Be She Is Dumb!
Checkout With Your Local Service Centres!

Peelo
Deal Subedar
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tycoon74 wrote:

May Be She Is Dumb!
Checkout With Your Local Service Centres!


Bro read this – http://www.desidime.com/forums/hot-deals-online…

also i called again n confirmed from another rep… same reply

interestingly they have mentioned 5 years warranty on the same card on their estore as well… evil

ad bot
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Ad Bot

I found this sponsored content on one of the ad networks.

Peelo
Deal Subedar
2
263
2032
89

And here is the reply from their CEO office(India)

Dear Mr. Huda,

Greetings!

Thank you for contacting our CEO’s Office.

We are in receipt of your feedback and have noted down your concern.

With reference to your mail, we are sorry to inform you that regarding your concern you have to co-ordinate with the same dealer from where you have purchased the memory card.

Thanking and assuring you of our best services always.

With warm regards,

CEO’s Office
Samsung India Electronics Pvt. Ltd.

Now i have to call HS18 telling last year i bought the memory card from you so please replace it??… :-/

Ajda
Deal Lieutenant
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6312
171

I have read about this issue earlier. Samsung is a very unprofessional company in my books

Happy thumbs up
Deal Cadet
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27

Not buying a Samsung memory card ever in my life. Samajte kya hai apne aap ko? XXXXX

Dancin6qb1
Deal Captain
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I also faced the same issue….I have also purchased the card online…So did some setting with local dealer to changed the memory card

Peelo
Deal Subedar
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263
2032
89

Ok here is the update… i checked the receipt of the card n found Suman Enterprise is the seller… called on the no. provided… lady said go to Neoteric informatique in Nehru place n get it replaced in case of any issue call her… luckily my classes r near Nehru place itself so today i went there but the guard outside said y i am here n wen i responded he said they no more provided service to samsung.

Anyways went inside and got the same reply… they said go to samsung service center in gurgaon i told them i hv been there… all in all they can’t help me…

Called the seller(Suman enterprises) lady asks me to call her boss… talked to him n he is supportive… asks me to handover the phone to Neoteric guys he asks them to give in written that they cant provide service(this is wen i came to know Neoteric itself is the distributor!!)…. Neoteric guys tell him as samsung is not providing them with replacement so since Feb they stopped giving replacements… and of course won’t give anything in written… my fone is passed on to many people from bottom to top and in the end comes back to me… seller tells me he’ll take care of them… and offers me a replacement from his end but that will be a Sandisk..

asks me to go downstairs to a shop n handover the call to them… but these guys r giving me a Sandisk Class 4 card… again i ask the seller to give me a Class 6 but he says Sandisk has Class 4 or 10 n Class 10 is costly… i am getting late for my class… i offer to pay the difference between the two… Paid 350 and gave them my faulty samsung card… took Sandisk ultra 16 GB class 10 n rushed for my class…

In December i bought the same Sandisk card from pepperfry to 550 so of course i did not feel very good about the payment but was exhausted n wanted to get rid of samsung…

So this was the world class service of Samsung that i received… Won’t buy Samsung products in future for sure…

Missing
Deal Newbie
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50
20
0

I Do have Samsung Memory Cards 16 GB Class 10 both got with Note 3 and S4 it was bundled now both are not detectable.

Same case with me No support for Memory Cards What to do i cant understand.

9873786128

Missing
Deal Newbie
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50
20
0

Please give complete details and contact Number also

What documentation do they required.

Please whatsapp at 9873786128

03602 f700d435 9ff2 420a bd91 3ce1b00debd4
Deal Cadet
1
86
712
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ephoenix wrote:

Ok here is the update… i checked the receipt of the card n found Suman Enterprise is the seller… called on the no. provided… lady said go to Neoteric informatique in Nehru place n get it replaced in case of any issue call her… luckily my classes r near Nehru place itself so today i went there but the guard outside said y i am here n wen i responded he said they no more provided service to samsung.

Anyways went inside and got the same reply… they said go to samsung service center in gurgaon i told them i hv been there… all in all they can’t help me…

Called the seller(Suman enterprises) lady asks me to call her boss… talked to him n he is supportive… asks me to handover the phone to Neoteric guys he asks them to give in written that they cant provide service(this is wen i came to know Neoteric itself is the distributor!!)…. Neoteric guys tell him as samsung is not providing them with replacement so since Feb they stopped giving replacements… and of course won’t give anything in written… my fone is passed on to many people from bottom to top and in the end comes back to me… seller tells me he’ll take care of them… and offers me a replacement from his end but that will be a Sandisk..

asks me to go downstairs to a shop n handover the call to them… but these guys r giving me a Sandisk Class 4 card… again i ask the seller to give me a Class 6 but he says Sandisk has Class 4 or 10 n Class 10 is costly… i am getting late for my class… i offer to pay the difference between the two… Paid 350 and gave them my faulty samsung card… took Sandisk ultra 16 GB class 10 n rushed for my class…

In December i bought the same Sandisk card from pepperfry to 550 so of course i did not feel very good about the payment but was exhausted n wanted to get rid of samsung…

So this was the world class service of Samsung that i received… Won’t buy Samsung products in future for sure…


kg for your fingers.wink

Images %286%29
Deal Captain
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I also bought Samsung Class 6 card before 4 months from Paytm and now it seems corrupted. I don’t know what to do now.sad

Sniper
Deal Subedar
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ephoenix wrote:

And here is the reply from their CEO office(India)

Dear Mr. Huda,

Greetings!

Thank you for contacting our CEO’s Office.

We are in receipt of your feedback and have noted down your concern.

With reference to your mail, we are sorry to inform you that regarding your concern you have to co-ordinate with the same dealer from where you have purchased the memory card.

Thanking and assuring you of our best services always.

With warm regards,

CEO’s Office
Samsung India Electronics Pvt. Ltd.

Now i have to call HS18 telling last year i bought the memory card from you so please replace it??… :-/

Please share the CEO’s email address. I’ll just let them know what disappointed customers can do. Every dimer here who owns a Samsung memory card should write a mail to the CEO saying how disappointed they are, and that they will never ever buy their memory cards anymore and will do their best to spread the awareness.

I also ask dd and other dimers to avoid posting deals on their memory cards. At least, put a warning about it on each such posting.

From now, I have to pray that my 64 GB card shouldn’t go caput!

Missing
Tech Guru
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The Sniper wrote:

ephoenix wrote:

And here is the reply from their CEO office(India)

Dear Mr. Huda,

Greetings!

Thank you for contacting our CEO’s Office.

We are in receipt of your feedback and have noted down your concern.

With reference to your mail, we are sorry to inform you that regarding your concern you have to co-ordinate with the same dealer from where you have purchased the memory card.

Thanking and assuring you of our best services always.

With warm regards,

CEO’s Office
Samsung India Electronics Pvt. Ltd.

Now i have to call HS18 telling last year i bought the memory card from you so please replace it??… :-/

Please share the CEO’s email address. I’ll just let them know what disappointed customers can do. Every dimer here who owns a Samsung memory card should write a mail to the CEO saying how disappointed they are, and that they will never ever buy their memory cards anymore and will do their best to spread the awareness.

I also ask dd and other dimers to avoid posting deals on their memory cards. At least, put a warning about it on each such posting.

From now, I have to pray that my 64 GB card shouldn’t go caput!


I hv posted the same in several threads but no one seemed to care . Samsung does nt dare pull this cheap trick elsewhere. Only in India is this allowed to happen. Ignorant consumers & impotent consumer rights watchdog. What else can be expected? I wish more dimers would share their recent experiences if any. Maybe the situation has changed in the last 2 years. After this is confirmed this could perhaps be made a sticky?

Missing
Tech Guru
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BUTTERFLYBOY wrote:

I also bought Samsung Class 6 card before 4 months from Paytm and now it seems corrupted. I don’t know what to do now.sad


Plz post ur findings here. It will help other dimers. Are you sure it was a genuine item?

Missing
Tech Guru
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The sad thing is Samsung memory cards in general are excellent second only to Sandisk. But uncertainty over warranty means that I hv never considered them.

Missing
Deal Cadet
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same happnd With me

Missing
Tech Guru
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gauravjindal wrote:

same happnd With me


Could u post ur experience here for the benefit of all?

Missing
Deal Newbie
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Yaar Kal Maine 30 Jan 15; ko Samsung 16 GB SD card kharida or ghar aakar system me lagaya or kuch video dale BT data tou chala gaya lekin ek bhi video or mp3 nahi chal rahe.. I mean play nahi ho rahe na lapi me or na smartphone me..that tym I was shocked

Stupendous man
Deal Captain
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287
8364
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Wow, this is news to me. But if anyone would have fought a case he would have won it easily, reason being Samsung advertises warranty and mentions it on the packaging too. Samsung is having a field day because no one has dared to confront them till now. Gladly, I don’t own a Samsung card and won’t buy one in the future. Thanks for the info @OP.

Missing
Tech Guru
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@thrifty_indian wrote:

Wow, this is news to me. But if anyone would have fought a case he would have won it easily, reason being Samsung advertises warranty and mentions it on the packaging too. Samsung is having a field day because no one has dared to confront them till now. Gladly, I don’t own a Samsung card and won’t buy one in the future. Thanks for the info @OP.


And still these deals are being posted and even promoted to the front page? Well one dimer said he was able to avail warranty last month. But more confirmation is needed. Sandisk makes the best cards coupled with the best after sales services. No need to look elsewhere.

400x400 image52036994
Deal Subedar
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@admin time to scrap samsung memory card deals from DD

Stupendous man
Deal Captain
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287
8364
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@Dr Anshuman wrote:

@thrifty_indian wrote:

Wow, this is news to me. But if anyone would have fought a case he would have won it easily, reason being Samsung advertises warranty and mentions it on the packaging too. Samsung is having a field day because no one has dared to confront them till now. Gladly, I don’t own a Samsung card and won’t buy one in the future. Thanks for the info @OP.


And still these deals are being posted and even promoted to the front page? Well one dimer said he was able to avail warranty last month. But more confirmation is needed. Sandisk makes the best cares coupled with the best after sales services. No need to look elsewhere.


I have almost all memory cards of Strontium made, and it has never disappointed me. Hope best for the future.

Flipkart meme1
Deal Lieutenant
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thanks for the warning op

do strontium cards have easy replacement? confused

400x400 image52036994
Deal Subedar
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@thrifty_indian wrote:

@Dr Anshuman wrote:

@thrifty_indian wrote:

Wow, this is news to me. But if anyone would have fought a case he would have won it easily, reason being Samsung advertises warranty and mentions it on the packaging too. Samsung is having a field day because no one has dared to confront them till now. Gladly, I don’t own a Samsung card and won’t buy one in the future. Thanks for the info @OP.


And still these deals are being posted and even promoted to the front page? Well one dimer said he was able to avail warranty last month. But more confirmation is needed. Sandisk makes the best cares coupled with the best after sales services. No need to look elsewhere.


I have almost all memory cards of Strontium made, and it has never disappointed me. Hope best for the future.


wait for 6 months…your Strontium nightmare starts toungueout toungueout toungueout

Physics equations
Deal Subedar
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i have a 8gb card gone bad since last year. samsung care say replace from where you bought it. We will not give warranty for memory.

Osho
Critic
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WTF! I was thinking of buying a 64GB card some time back. How did I miss this thread for 2 years! eek

Samsung my a__!! evil

Missing