Ruplee's poor customer service

264°
Budding Star
AtulAggarwal

Guys ruplee is not ready to refund my 2 unsuccessful transactions money. They are saying they confirmed from operator about success,

But when i confirm from operators , they said recharge was not successful. Now they are stick to their point and not ready to refund. Total loss of Rs 920. https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif

Now I am trying to call them since morning, they are picking up call and disconnecting it.

24 Comments  |  
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Deal Captain Deal Captain
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@AtulTheDimer
wt is their customer care no??/

Budding Star Budding Star
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@deepak.k wrote:

@AtulTheDimer
wt is their customer care no??/


01139585677,

Entertainer Entertainer
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That is why I prefer doing with Payumoney. Payumoney refund policy is great and cc are very helpful and prompt.

Pro Entertainer Pro Entertainer
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@AtulTheDimer wrote:

@deepak.k wrote:

@AtulTheDimer
wt is their customer care no??/


01139585677,


problem with these new start ups is their reliability…
They do not respond on emails also.
Though mine airtel payment was credited after 24 hours. So did not bother much for their email non response.

Budding Star Budding Star
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@Plato wrote:

@deepak.k wrote:

@AtulTheDimer
wt is their customer care no??/


That is why I prefer doing with Payumoney. Payumoney refund policy is great and cc are very helpful and prompt.


Ruplee has the support of super looser, Mobikwik. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

Budding Star Budding Star
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@A2Zdeals wrote:

@AtulTheDimer wrote:

@deepak.k wrote:

@AtulTheDimer
wt is their customer care no??/


01139585677,


problem with these new start ups is their reliability…
They do not respond on emails also.
Though mine airtel payment was credited after 24 hours. So did not bother much for their email non response.


My transaction stuck from last 6 days, They picked up call and talked in morning and said they will mail, but since then they are gone out of planet,

Deal Captain Deal Captain
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@AtulTheDimer wrote:

@Plato wrote:

@deepak.k wrote:

@AtulTheDimer
wt is their customer care no??/


That is why I prefer doing with Payumoney. Payumoney refund policy is great and cc are very helpful and prompt.


Ruplee has the support of super looser, Mobikwik. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif


@Plato

start giving bad rating in playstore, see their response comes or not.

In this way, friend got response from them, he clearly wrote, unless u resolve u won;’t get good rating.

Entertainer Entertainer
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@deepak.k Sorry that I quoted your post by mistake https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif

Deal Captain Deal Captain
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@Plato wrote:

@deepak.k Sorry that I quoted your post by mistake https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif


its ok.. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

Deal Captain Deal Captain
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@AtulTheDimer why you moved to this site from Nestham

Budding Star Budding Star
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@desidealbaba wrote:

@AtulTheDimer why you moved to this site from Nestham


because that time cb was 15%

Deal Newbie Deal Newbie
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I paid 1060/- tpddl electricity bill by ruplee on 29 april 16 . Its show successful on ruplee but its not paid on tpddl website . I mailed and called but no reponse so what should i do?

Budding Star Budding Star
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@lalitkumar wrote:

I paid 1060/- tpddl electricity bill by ruplee on 29 april 16 . Its show successful on ruplee but its not paid on tpddl website . I mailed and called but no reponse so what should i do?

bro same happening with me. same date same operator same issue. They are stick to point that ndpl given them successful confirmation.

Call them after 11.30 am.

Deal Newbie Deal Newbie
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@AtulTheDimer wrote:

@lalitkumar wrote:

I paid 1060/- tpddl electricity bill by ruplee on 29 april 16 . Its show successful on ruplee but its not paid on tpddl website . I mailed and called but no reponse so what should i do?

bro same happening with me. same date same operator same issue. They are stick to point that ndpl given them successful confirmation.

Call them after 11.30 am.


i try today but no call pickup .i will try tomorrow

Deal Captain Deal Captain
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@AtulTheDimer wrote:

@A2Zdeals wrote:

@AtulTheDimer wrote:

@deepak.k wrote:

@AtulTheDimer
wt is their customer care no??/


01139585677,


problem with these new start ups is their reliability…
They do not respond on emails also.
Though mine airtel payment was credited after 24 hours. So did not bother much for their email non response.


My transaction stuck from last 6 days, They picked up call and talked in morning and said they will mail, but since then they are gone out of planet,


Mine is also stuck from past 6 days but I used PayUmoney so tomorrow I will write them about it.

Budding Star Budding Star
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Ruplee has removed all airtel options from its application. https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

Deal Newbie Deal Newbie
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@AtulTheDimer wrote:

@lalitkumar wrote:

I paid 1060/- tpddl electricity bill by ruplee on 29 april 16 . Its show successful on ruplee but its not paid on tpddl website . I mailed and called but no reponse so what should i do?

bro same happening with me. same date same operator same issue. They are stick to point that ndpl given them successful confirmation.

Call them after 11.30 am.


finally today i got refund

Deal Cadet Deal Cadet
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mine 400Rs is stuck with them. not getting any response on the tickets raised. what should we do?

Perfectionist Perfectionist
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Apart from the scores of transaction failures and money-stuck complaints, I realized yesterday that only 25% credits in the Ruplee wallet can be used for a recharge!

So much for a 100% cashback offer! https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif

Moreover, as per the complaints on Play Store, they credit the referral money only when a user has performed some offline transaction, which is apparently only possible if you live in Delhi. #BS

Deal Cadet Deal Cadet
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@DealSeeker wrote:

Apart from the scores of transaction failures and money-stuck complaints, I realized yesterday that only 25% credits in the Ruplee wallet can be used for a recharge!

So much for a 100% cashback offer! https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif

Moreover, as per the complaints on Play Store, they credit the referral money only when a user has performed some offline transaction, which is apparently only possible if you live in Delhi. #BS

where do we need to perform offline transaction?

Perfectionist Perfectionist
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@Manish Taneja wrote:

@DealSeeker wrote:

Moreover, as per the complaints on Play Store, they credit the referral money only when a user has performed some offline transaction, which is apparently only possible if you live in Delhi. #BS

where do we need to perform offline transaction?


I don’t know for sure. I guess at the restaurants which have partnered up with them in Delhi. I added that part so dimers don’t blindly do referrals and end up with nothing. I neither joined with a referral nor referred anybody so that’s not a problem for me. But it’s just ridiculous that they are making up rules like this on the fly.

Their 100% cashback offer when you can only use 25% of the cashback for recharges is a real bait-and-switch tactic. BTW, the T&Cs say you can use 90% of the cashback. #Shameful

Pro Entertainer Pro Entertainer
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Ruplee support responded on all queries raised….that’s very quick…within 14 days https://cdn0.desidime.com/smileys/tmSMO.gif https://cdn0.desidime.com/smileys/angry%20spin.gif

Deal Cadet Deal Cadet
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This [email protected] email Natasha Jain founder/CEO of Ruplee, you can ping her…she will take care..i did the same..lets see

Deal Lieutenant Deal Lieutenant
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…My trax on 7 may for Airtel landline bill 200 rs….is stuck…..

….Ruplee is showing as success….mailed them..no use….got mobikwik cashback though…

….Any solution?…

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