crazeal (groupon) travel - a nightmare

crazeal (groupon) travel - a nightmare

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Deal Cadet
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Here’s my experience with them:

1. I purchase a travel package for dates 30th Dec – Jan 1st, marketed by Crazeal (brandname of Groupon India) and make payment for the same on Nov 16th.

2. I get the vouchers on November 17th.

3. On December 22nd, I get a call from the merchant, who is to provide the actual travel service, telling me that despite several reminders, Groupon has not yet made the payment for my booking, and the booking is liable to be cancelled.

4. I promptly contact My Dipankar Ghosh of crazeal, who was interacting with me on this deal. He assures me that the payment will be made.

5. On 26th, the merchant contacts me again, and tells me that the booking will be cancelled if the payment is not made within 24 hours.

6. I promptly forward their mail to Dipankar as well as [email protected]…om.

7. No response fron [email protected]…om other than an automated response giving me a ticket number. On 27th evening, I try calling the travel support numbers of crazeal 9900026356 and 9900026351 more than a dozen times – the numbers are either busy, or they go on ringing and no one picks up.

8. On 27th evening, I email [email protected]…om giving the details of the case.

9. At 9:35pm on 27th, there’s the mail from Mr Abhishek Bose, Partner Service Manager, Crazeal followed by a call from him and another mail, in which I am assured that the voucher will be honoured.

10. At 11:35pm, I receive a call from the merchant telling me that the booking has been cancelled for non-payment. This is a complete contradiction of what I have been assured by Abhishek. Informally, the merchant also tells me that they were contacted by Mr Abhishek the day before, and he promised them payment by 12 noon that day, but it was not done, following which they were forced to cancel the booking (of course, this is the merchant’s version). I ask the merchant to confirm the cancellation in a mail, so that I have a written record.

11. I write promptly to the merchant, Abhishek, [email protected]…om as well as [email protected]…om, pointing out to them that whatever crazeal was saying is at complete contradiction to what the merchant is saying.

12. This time, I get a response from Mr Ankur Warikoo, CEO, Crazeal telling me that he is aware of the case, there has been some miscommunication and it will be resolved “first thing in the morning”.

13. The “first thing in the morning” happens at 6pm, when the merchant sends a formal email confirming the cancellation.

So, in effect, these guys sat on my money for about a month and a half and did not pay the merchant despite several reminders. As a result, I miss my vacation, that too, at the last moment, when making arrangements for any alternative is practically impossible. In every conversation with them, they kept on giving false assurances.

I will, of course, be taking them to the consumer court.

If you’re planning a vacation, even if a deal from crazeal/groupon seems attractive, remember: there’s no guarantee that if you purchase the deal, you can get your vacation. As for other products/deals from them, well, at least I am going to stay away.

Crazeal/Groupon definitely did not come out as a trustworthy entity to do business with.

5 Comments  |  
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Jrr tokein
Super Moderator
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Awesome review mate. They went with the name sosasta earlier (if I’m not wrong). Leaked the accounts and passwords of many registered users for free toungueout Lost interest in them then and there. Buggers.

Thanks to your post will never even think of shopping with them.

Please do update the same under site reviews too and in other review sites as well.

Hope you are able to enjoy your new year in some other better fashion.

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Deal Cadet
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Jackal wrote:

Awesome review mate. They went with the name sosasta earlier (if I’m not wrong). Leaked the accounts and passwords of many registered users for free toungueout Lost interest in them then and there. Buggers.

Thanks to your post will never even think of shopping with them.

Please do update the same under site reviews too and in other review sites as well.

Hope you are able to enjoy your new year in some other better fashion.


Thanks, @Jackal.

The IT problems of sosasta are relatively easy to fix, if you throw some money – which I presume groupon, after acquisition, has done/could do very easily.
However, things like business ethics and commitment to customers are not something you can fix easily.

1fc63459d7fc5796 cool boys clothes c
Deal Hunter
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sghosh wrote:

Here’s my experience with them:

1. I purchase a travel package for dates 30th Dec – Jan 1st, marketed by Crazeal (brandname of Groupon India) and make payment for the same on Nov 16th.

2. I get the vouchers on November 17th.

3. On December 22nd, I get a call from the merchant, who is to provide the actual travel service, telling me that despite several reminders, Groupon has not yet made the payment for my booking, and the booking is liable to be cancelled.

4. I promptly contact My Dipankar Ghosh of crazeal, who was interacting with me on this deal. He assures me that the payment will be made.

5. On 26th, the merchant contacts me again, and tells me that the booking will be cancelled if the payment is not made within 24 hours.

6. I promptly forward their mail to Dipankar as well as [email protected]…om.

7. No response fron [email protected]…om other than an automated response giving me a ticket number. On 27th evening, I try calling the travel support numbers of crazeal 9900026356 and 9900026351 more than a dozen times – the numbers are either busy, or they go on ringing and no one picks up.

8. On 27th evening, I email [email protected]…om giving the details of the case.

9. At 9:35pm on 27th, there’s the mail from Mr Abhishek Bose, Partner Service Manager, Crazeal followed by a call from him and another mail, in which I am assured that the voucher will be honoured.

10. At 11:35pm, I receive a call from the merchant telling me that the booking has been cancelled for non-payment. This is a complete contradiction of what I have been assured by Abhishek. Informally, the merchant also tells me that they were contacted by Mr Abhishek the day before, and he promised them payment by 12 noon that day, but it was not done, following which they were forced to cancel the booking (of course, this is the merchant’s version). I ask the merchant to confirm the cancellation in a mail, so that I have a written record.

11. I write promptly to the merchant, Abhishek, [email protected]…om as well as [email protected]…om, pointing out to them that whatever crazeal was saying is at complete contradiction to what the merchant is saying.

12. This time, I get a response from Mr Ankur Warikoo, CEO, Crazeal telling me that he is aware of the case, there has been some miscommunication and it will be resolved “first thing in the morning”.

13. The “first thing in the morning” happens at 6pm, when the merchant sends a formal email confirming the cancellation.

So, in effect, these guys sat on my money for about a month and a half and did not pay the merchant despite several reminders. As a result, I miss my vacation, that too, at the last moment, when making arrangements for any alternative is practically impossible. In every conversation with them, they kept on giving false assurances.

I will, of course, be taking them to the consumer court.

If you’re planning a vacation, even if a deal from crazeal/groupon seems attractive, remember: there’s no guarantee that if you purchase the deal, you can get your vacation. As for other products/deals from them, well, at least I am going to stay away.

Crazeal/Groupon definitely did not come out as a trustworthy entity to do business with.


very good review bro……dont leave them so easily…apart frm consumer court…….write on their fb page.there r sum complaint sites use them also…..

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Blogger
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sorry for you but good to be aware of these crooks.
Never purchased much with them in the past ( just 1-2 coupons )
but was considering to buy 1 travel deal recently. Now will avoid.

Besides refund , they should also compensate you extra for the troubles given.

Missing
Deal Newbie
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Hi,

I wish I would have read the review earlier sad . I have recently purchased a deal for puma shoes. Spent Rs. 1500.

Its been more than 2 weeks now, and all of they tell me are lies and lies.

I would like to drag them to consumer court . Can anyone help me with that?