DELL Customer care experience!!!

DELL Customer care experience!!!

Score: 4 Votes: 4
Score: 4 Votes: 4
Score: 4 Votes: 4
Score: 4 Votes: 4
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Even though i know most ppl know how good dell is at customer experience lemme share u wat happnd to me…

I got a DELL ST2220M 21.5" LED monitor around Last year(2010) DEC..
Things hav been fine but suddenly 1 day my Motherboard got fried…

It was GIGABYTE 880 series northbridge board
it took a whole month to get replaced coz the vendor didnt hav stock so thumbs down for gigabytesad

Then after i got ma board i noticed ma monitors DVI port is not workin… so i plugged in ma VGA cable
and evrythin is fine.. So i thot faulty DVI and got it replaced..
But aftr pluggin in ma brand new DVI cable still no signal …
I was SHOCKED!!!!!!!!!!!
T DVI port was toast not the monitor ?? tat was very odd…
So went on for around 2 months with monitor in VGA mode thinkn will replace it later(LAZY BUM I AM)!!
But since now THOR n FAST five n all are out + i got all HDRIPS wanna utilize DVI so gave DELL a call
There is no Direct no. to LCD/LED/Monitor section so u shud call any no. and tell em that its a monitor related issue
AHH and keep ur service TAG no. or SERIAL no. handy… u will need it
I got connectd to the monitor DEPT. guy and he strtd going thru trouble shootin steps..
Since i am a small techie myselfwink I jumped in n told him wat all i did he paused 4 a moment and said kinldly hold lemme ask ma TL
r smthin lik tat… He came back and Told since u hav done all the troubleshootin we will replace it to u and when do u want it!!!!
I was like OMG tat was the easiest replacement in ma life..!!!!
Phew i told him ASAP .
he asked for a copy of the invoice… i told him m in a situation i cant get it scanned rite now..
He said no props jst take a picture and mail it to me smile
so i did and they told me monitor will be shipped in 2 – 3 days.. this was on monday this week
Today i got a call that i will recieve the monitor on monday…
M still pretty happy since ma area is a remote one in kerala + it mayb the ppl who r gonna deliver being a bum than Actually DELL delayin the process

SOOO>… m gettin ma replacement on monday …YEPPIEE!!!
I from here on Will ALWAYS GET DELL WHENEVER POSSIBLE..!!
Customer service comes to me right on top of ma list watevr the product i chose…
So ppl Dnt be shy whenevr ur gettin DELL dont HESITATE !!! CHEERS !!!!!!!

PS: U may have to w8 a while on DELL HOTLINE before gettin connected But dont worry it always turns out to be 4 the best!!!
But still DELL cmon get ur lines fixed !!!

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@Desisteel
Nice experience brother, I hope ki sabhi companies aisi hi ho jaye…..
My brother also having Dell XPS15 laptop and never got any problem, Their service is awesome and there are many reviews and examples available 4 that……

Thanx 4 sharing

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Yes ma bro to got a dell laptop with accident cover..

Means even if he throws it in the middl e of the road with full traffic or smash it with a hammer coz of a scratch they will replace!!!
WOW!! Tats customer service wink

Daanutsavlogo0201sig
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desisteel wrote:

Yes ma bro to got a dell laptop with accident cover..

Means even if he throws it in the middl e of the road with full traffic or smash it with a hammer coz of a scratch they will replace!!!
WOW!! Tats customer service wink


Are you giving us Dell Customers Ideas? LOL!

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Nahh m a honest guy !!

wink

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Arsenal2
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Thanks for sharing. Dell is awesome.

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DELL EXPEREIENCE… IS IT FOR THE WORST????????

So Guys this is the update on my Dell experience..
Today i got ma monitor and guess what… THEY GAVE ME A WRONG ONE….sad

I GOT A DELL P2210 instead of a DELL ST2220 OMG!!!

I am very dissapointed folks since the monitor is entirely diffrent so i googled it…
Visually the monitor is not as sweet looking as the ST2220 but it has got a SEXY STAND!!! the best monitor stand i have ever seen!!!
And there are many USB ports on the monitor for apparently i have to connect another cable to the cabinet.

But Display wise the resolution is only 1680×1050 while my ST was 1920×1080eek which is 1080p!!!
Plus the colour reproduction is so poor on this monitor compared to my old one…
There is no vividity in the colours and everythin looks dull as there is winter happening in it…Blue and grey are the dominant colours roll
I am very dissapointed for the bad replacement which is clearly a fault from the customer care who cudnt even clearly record my House address which is all mistakes in my order verification form…
This is why the gurus say " Your organization is only as good as the weakest link in it " which is very true here in this case.
Will call them up again and get a replacement but apparently today all their lines are down. cant reach them.
Will keep this post updated .. My day sucks …cry