I have realized there is no customer care. Seems like a couple invested money in hiring some web developers to create the website. The couple themselves act as customer care. Because every time the same guy picks the call and the same lady answers the emails. Its only 2 of them. After a month of followup and no action series, filed an online complaint with Akosha team. Only after that, the next day allschool arranged for reverse pickup. It had been 2 months by that time.
Now comes the interesting part. They are not refunding the money no matter how many mails I wrote. Its been more than 3 months now. The order was placed in Apr 2013. Fed up now. Even if they sell products for 0.00 it wont attract me. Lesson learnt. What business ethics do they have by gobbling up customers money. Look like CHORS’ to me. HATE THEM really.