Fashionandyou.com complete fraud website

Beware of this website, they are complete frauds.

I have 3 orders pending with them since a month and customer service is not even bothering to respond to emails, no seniors come on the phone lines and I am unable to find any way to take up the matter with senior staff in the company.

2 of the order have been returned but no amount has been credited back to my credit card and neither as store credits. Last order was received broken and 15 days back I was informed the refund would be done but nothing has happened with that as well.

I will never purchase from them in future, but anyone with suggestions for current problem. Any senior contacts available?