Freecharge.in - useless customer service!

Freecharge.in - useless customer service!

Score: -1 Votes: 3
Missing
Deal Newbie
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Freecharge has twice not sent me the coupons. They just say ‘Thank you for writing to Freecharge. Your mail is important to us. Now, just bugger off and contact the local courier office’ or something to that effect. They use a junk courier Firstflight who done have a webtracking. The local office phones of the courier are continuously busy. Email query sent from the website disappears into nothingness. If you sent email to the id given on the site, the standard answer is ‘ask the booking counter’, as if we all know where that is. One month after doing the phone recharging, this is what you get!

31 Comments  |  
0 Dimers
Cupid mobile logo
Critic
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Can’t agree any more. I can understand. But no issues with recharge part. That they are good at for sure. But coupons? I can’t guarantee.

They sent me wrong coupons on many occasions. They actually think and act like they’re doing us some sorta favour or something. But I have been recharging without the coupon of late. Feels tension free!

Images
Blogger
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Not contradicting your case but I always received coupons from them. Out of more than 50 recharges with coupons , they got lost around 2-3 times but after my complain by email they were resent.
Once received wrong coupons also but after complain , correct coupons were sent again.

May be I am lucky so far

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Shopping Friend
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yes had the same problem with coupons…… but the coupons were resent once i mailed them about the non delivery………!!

as for recharge its one of the best site available as of now……..no issues mostly …. if at all any issue amount will be returned back ……

Missing
Deal Cadet
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correct …
they have taken this for granted that it is our job to make sure that the coupons are delivered ….
you order XYZ coupons and you get ABC
this is not which happens once or thrice but they have made it a habit …
and also … something that is beyond understanding…. after much of your persual … if your coupons gets delivered …. they would get delivered on 20-25th of the month with an expiry of 30th of that month ….
kitna khayenge Mc D k burger as aur koi coupon to dete nahi …. simplest excuse .. we are out of stock….

Oggy and the cockroaches complete show highest quality 39722
Deal Cadet
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Same here!! Even I did not receive the coupons for the first time then I complained over email and got the coupon very soon.

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I found this sponsored content on one of the ad networks.

Feb08 04 1280
Deal Cadet
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received right coupons everytime

Ninja
Shopping Friend
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I am also not getting coupons recently

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Blogger
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@nit
I am in delhi and getting coupons regularly.
My cousin in Mumbai ( suburbs area ) is having problems most of the times.

So I guess the courier they are using for certain places might not be good.

J6
Shopping Friend
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iam from hyd and there service in recharge and also in delivering coupons are outstanding i recharged more than 50 times and evry time they deliver coupons as ordered within 4 days via first flight, and recently 500 rs was debited and recharge was not done and the refunded the same within 5 days and i am really satisfied and will continue free-charging

Oggy and the cockroaches complete show highest quality 39722
Deal Cadet
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I recieved the coupons for the recharge that was done 8 days back. Cheers to freerecharge.in

Ninja
Shopping Friend
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got a mail from them saying they had issues with courier company so they are resending it via first flight

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Deal Newbie
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Dear Desi Dimers,

Regards for the day !!!!

Normally I always receive it on time from freecharge within 2-3 Business days, however faced an issue once & informed them in detail about it.

They however took care of it appreciably & even the courie guy called me & confirmed details with me.

I
<[email protected]…in>, <[email protected]…in>, [email protected]…in

180403 125574594178704 100001784912742 164929 6113094 n
Deal Newbie
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Continuing the above Post….

I will provide three email addresses as below, one of them is for Mr. Kunal Shah, CEO for freecharge, I am sure it will help you’ll

1. [email protected]…in

2. [email protected]…in

3. [email protected]…in

I hope for the best to every Desi Dimer !!!

I appreciate your time going through the contents of the mail.

Regards,
Viren.

180403 125574594178704 100001784912742 164929 6113094 n
Deal Newbie
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Dear Desi Dimer,

Please make a note of the Email addresses as the above post surprisingly did not publish the entire email addresses.

1. [email protected]…in

2. [email protected]…in

3. [email protected]…in

Regards,
Viren.

J6
Shopping Friend
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@ informviren521 thanks mate for the info, and by the way the email addresses published above is normal, i guess its just how they will be in dd , but no worries we can get the info easily as after every name its freecharge.in

Missing
Deal Newbie
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Thanks for sharing the E-mail addresses

Dsc 0069
Shopping Friend
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I didn’t receive the vouchers :-(

When I mailed them I didn’t get a reply.

Thumbs down to freecharge.in.

Please suggest alternate sites who don’t make fake promises to attract customers!

Missing
Deal Newbie
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I think, they are only sending vouchers to big cities.. and not to small cities or towns!

Dsc 0069
Shopping Friend
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I was referring to Hyderabad :-)

Missing
Deal Newbie
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I have received more coupons than what I’m supposed to get! So am happy!!

Enrique iglesias3
Perfectionist
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@kage01

mail the complaint with details to [email protected]…in [thanks to Viren]

check my earlier post, I hadn’t recd vouchers for my order dated 16th May but one mail to kunal shah did the trick.
Recd my vouchers within 4 days of sending email.

Dsc 0069
Shopping Friend
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@shalok, thanks for the info.

Good news is that I got my vouchers my dropping an email to their customer care support and guess what?

They sent me an extra Rs.100 Shopper’s Stop voucher along with 2×50 Dominos coupons!

WOW! I take back my earlier comments in this post.

Images
Blogger
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freecharge.in is good and always deliver the coupons.
Sometimes it is normal that the courier gets lost. In that case they
always resend the coupons once we complain.

Ecg principle fast
Deal Cadet
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let me tell my review also….
i dont know much about the coupons because i have ordered very few coupons from them but all got delivered promptly
But particularly fo recharge without coupon,this is highly recommended because its very fast without any additional charge and if you enter invalid amount..you will get your money back automaticalllu…no need to contact anyone…im using vodafone but seldom i recharge on official vodafone site…
if our money gets blocked on official telecom sites,we dont know whom to contact….So Freecharge is the best for recharge without coupons

180403 125574594178704 100001784912742 164929 6113094 n
Deal Newbie
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Dear Desi Dimers,

Free Charge is a very genuine site.

I did have my share of Dis-agreements with them , However Mr. Kunal Shah, CEO communicated well & resolved things amicably.

For shalok, Thank you for your Kind words, however the motto of this site is to share details & be helpful to all & am happy that it was met appropriately.

For kage01, I am happy that you got more than what ou expected & hence your joy in your post was evident.

For jaigreat & bindhi06641, it is solely my pleasure to be of any value to individuals.

For usa11, Thank you for your Honest post.

For coolboy, Your details have a lot of logic & everyone expects Discounts or Offer to meet his/her Requirements & be happy.

Sometimes, Due to a lot of people subscribing for the same coupon , they get in a Catch 22 situation & hence the delay.

I appreciate your time going through the contents of the mail.

Regards,
Viren.

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Deal Subedar
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Guys start using paytm.com instead of freecharge until they bring back mcDonald coupons smile

Bling
Shopping Friend
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freerecharge rocksssssssss