I am pasting below entire transcript of my fight with Mobikwik over 14% cashback for coupon vcom2014.
I recharged with 355,and I am trying to use vcom2014 coupon, for 14% cash back. On applying coupon, I am getting error “you have to do transaction using”. USING WHAT?!! this is the second time I have reported this problem.
*Dear User, Namaste! Thank you so much for taking time to write to us. I understand you are trying to redeem the coupon. As of now, this promo code is applicable for some selected customers only. However, As per our eligibility criteria, you are not eligible for this offer this time. But be relaxed as we will be launching the new exciting offer soon and we will keep posting to you for the same. Stay connected with us for more appealing offers. PS: For any offer, the T&C can be revised by the Bank or MobiKwik. With you, Yours Happiness Officer MobiKwik.com
I have gone through t&c and I am eligible. WHAT IS THE FULL ERROR MESSAGE? WHY CAN’T YOU PROVIDE FULL ERROR MESSAGE. THIS IS THE LAST TIME I WILL BE USING MOBIKWIK. IT IS TOO MUCH HASSLE. CREDIT CASH BACK 50 IMMEDIATELY.
*Dear user, Namaste, The coupon code VCOM2014 was only applicable for new user. Regards We Care
At the time that I made the transaction ,the coupon was for old user as well. It was later on that you modified the T&C – a very unethical practice, I may add. Check date and times for confirmation.
*Dear User, Namaste, VCOM2014 was launched on 5th Dec’14 and users who have registered with us on or after the date are eligible for VCOM2014. Regards We Care
How can you lie so brazenly? There are so many coupon sites where old users have reported getting the cash back. There are many sites where your “original” terms and conditions are still displayed : take one example here : http://www.rechargeoverload.in/2014/12/mobikwik… I suggest you add cash back this time. I promise not to ever fall for this gimmick again.
*Dear User, Thank you for bringing this matter of cash back to our attention. For cash back, you receive an email on the registered email account and an sms on the primary number with a link to claim cash back within 24-48 hours of successful transaction. As soon as you go to the link received and click on ?claim for cash back? the cashback amount will be credited to your MobiKwik account automatically. If you have done the transaction within 24-48 hours, please wait for the link. And if you have already received the redemption link, claim the cash back and check the incremented balance into your MobiKwik wallet. In case you are facing the error/issue in claiming the cash back, please revert to us with the link received.Please note that Rs. 50 or Rs.100 is maximum cash back amount depending on partner website(s). With You, Your Happiness Officer Mobikwik.com
I did not receive email or SMS. Send immediately. More than 48 hours passed. ARE YOU SURE THIS APPLIES TO VCOM2014? I doubt, but I am only interested in the cash back, so send email and SMS immediately.
*Dear Consumer, We have added the balance to your Mobikwik.com account ; we regret the inconvenience caused to you in the matter. We hope that you will enjoy our services with the same interest and enthusiasm. We Care, Support Team Mobikwik.com
I’ve pasted here the entire transcript of my pursuit of Rs 50 cash back. Finally they credited 49 only… after a week!