Pepperfry.com Review

Pepperfry.com Review

Simpson
Deal Cadet
1
12
168
26

I recently happened to shop with Pepperfry for Home textile with 300 off 500 coupon, it has been a pleasant one contrary to other dimer’s experiences.smile

What I love about them
1. Reasonable Customer Support ( wouldn’t say they are the best, but they were just ok, they called me to update the status of my invalid coupon)
2. Logistics partner is Blue dart ( I dont know if this is the only one but I got it thru bluedart, and CC also said they send it only thru bluedart)
3. Very good packing, shipped as promised.
4. Website is refreshingly different from others ( I know it does not add much value other than ease of use)

What I hate about them
1. Prices can be exorbitant sometime so you may want to research before placing the order. Specially handicrafts stuff is slightly on the higher side.
2. Payment GW throws up errors some time

10 Comments  |  
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Shopping Friend
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121

not sure of now….but they sent through speed post earlier which i received empty packages…. evil
the ones sent by bluedart are received in good condition….!!

raised many complaints… through all their customer care channels….every time they say they will get back in 24 hours…common reply… but no resolution…

websites reputation depends on these kind of issues faced….. even koovs and seventymm also comes under the same category….. if you received your product in time and in good condition then its fine… else rest in peace….

koovs has not been sending one of my product from past 3 months….. every time i call them the same reply….it will be shipped in 24 hours…. but the products i placed after that order i received them fine…. only god knows about the missing products…. i deal only with low cost products with koovs though…!!
the same with pepperfry too…..!! only once you face any problem then you will see their real face…. twisted

Pooh2
Deal Cadet
1
137
290
33

I too had placed 2 orders with them both of which were shipped within 2 working days and 1 was shipped by quantium courier and the other one by delhivery. So all in all I am satisfied still don’t have any qualms with them

Simpson
Deal Cadet
1
12
168
26
mraj146 wrote:

not sure of now….but they sent through speed post earlier which i received empty packages…. evil
the ones sent by bluedart are received in good condition….!!

raised many complaints… through all their customer care channels….every time they say they will get back in 24 hours…common reply… but no resolution…

websites reputation depends on these kind of issues faced….. even koovs and seventymm also comes under the same category….. if you received your product in time and in good condition then its fine… else rest in peace….

koovs has not been sending one of my product from past 3 months….. every time i call them the same reply….it will be shipped in 24 hours…. but the products i placed after that order i received them fine…. only god knows about the missing products…. i deal only with low cost products with koovs though…!!
the same with pepperfry too…..!! only once you face any problem then you will see their real face…. twisted


May be I just got lucky!biggrin I didnt get to see the other side of Pepperfry smile

Draw
Deal Colonel
10
1,179
51232
1025

I tried to explain ppfry.com
but they are adamant, quoting my mail

I have cancelled this order as no shipment is coming.

no reply is coming,

Whether all your staff is sleeping ?

quote

I cancelled one order as it is not shipped in 15 days, but your
staff is sleeeeeeeeeeeeeeee ping ?

do u distributed sleeping pills freely !
-————————————————————-

As asked by your idiot staff Prateek, (as i could not understand our problem)
i am taking the trouble to attach the pics, which he is adamant to ask ?

but tell me who will compensate me for the taking the trouble to shoot the pics
and uploading for your email, is it our job ?

First of your STUPID AND GHATIA WEBSITE is shipping the defective product,
and to our harrasment you need the proof, will it be better to post the proof
to online consumer court and facebook etc., so that everybody else will BE AWARE
OF DOGS OF PPPPPPFRYYYYYYYYYYYY.BETA.

I have took the trouble to order on your site, raised complaint 3 times, waited for
good 20 days, what else you CRAPS want from us ?

Kindly show the defects to Prateek Maharaj and your QC team, if their family members
are willing to use this Kurti and your co. is not willing to refund the same to me.
tell me clearly, AKS ME THE BHEEK, I WILL BE HAPPY TO DONATE it your
QC team, as a memorial, ultimately, It can be used in the GRAVE OF PP..FRY.

i HAVE asked your staff to give me the shipping declaration form, is it a secret docoment?
I dont know ?
Even i offered to return ship the product, on my risk and cost, still your staff is adamant
and claiming that they are the senior person @@!!

If such kind of senior person you have, to baz gaya band ! (Band bhi or Band bhi yani quick closure)
Pl. improve the quality of your executive, he is behaving like a 3rd standard child, even
my daughter in 3rd standard understand the manufacturing defect, but Prateek is unable to
understand mfg. defect, any kind of defect ? where is the defect ?

With your sourcing team ?
With your product team ?
With your customer executive ?

With your tickets (unreplied in 20 days)

I think you are operating on the high level and wants to earn the cheap money of NRIs or
HIGH FLYING EXECUTIVE, who dont mind the high and jacked up prices by you.
neither they want to complain you or have the time.

Either you dont deserve the company of Value of Money segment, who
have hard earned money to spent logically and emotinally, not lavishly.
or you dont want to conentrate the budget segment, so you dont want to cater us.

But mind you, i will not spare you and lodge the case in consumer court and
online consumer court,,

Better you employ some1 else then Prateek, varna vo apki batti bujha dega 1 din !

11111
Super Moderator
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16214
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Barood bhai you are right. Ye NRIs aur millionaires ka paisa lootna chahte hain, tabhi apni website par handicrafts aur rajasthani items etc display kiye hue hain teen guna price mein. Roz kehte hain “Sir we shall get back to you within the next 24 hours.” Pta nahi kab inke 24 ghante ayenge. Agar iss week ke khatam hone tak meri complaint resolve nahi ki to mai to consumer court mein daal dunga case.

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Dollar boy
Deal Subedar
3
191
1182
125

For me Pepperfry rocks !! Placed 6 orders in 1 month. All shipped in time and still great discount. They CC is awesome and that too Toll Free

Red
Deal Newbie
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76
48
8

Good experience for me too till now..Initially I was in two minds to buy on their site, after reading ppl’s experiences here.. But decided to take a plunge with the 300 off 500 offer. It was a pleasant surprise.

My 2 cents:
1. Superb packaging… Reflects they are intending to establish their name in e commerce.
2. Good Initial (launch time) discounts.. like Bestylish.com, craftsvilla.com.. hope they donot bring the service down later after the initial bang,like letsbuy or koovs.
3. Seems like they are setting up their business. Thats the reason for the bad reviews initially. Hope they iron out the glitches soon.Can see some decent reviews coming out albeit very bad reviews initially.

Cons:
1.Tracking the shipment was a hassle.
2. Website needs to be improved. definitely, no where close to some of the best shopping website browsing experiences.

Images
Blogger
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After reading too many complaints , I never bothered to visit this site.
But thinking now to try them out biggrin

Khatiya
Deal Newbie
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5

usa11 are you really from USA?? oops eek

Images
Blogger
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khatiya wrote:

usa11 are you really from USA?? oops eek


no buddy , very much from our Capital smile