really horrible experience with pepperfry.com
Hi,
Wanted to share my horrible experience with pepperfy.com I had ordered the Aquafresh Water filter (RO+UV) but I was dispatched filter (only RO) of another brand . I immediately called up there call center before accepting the courier . They asked me to accept the courier and promised me refund of money and asked me to send photos of the wrong shipment which I did within minutes.
Since then I have been suffering. They were least bothered about rectifying their mistake dispite accepting it .
After several calls, they asked me to dispatched the pack by courier. For that they asked me to take the heavy pack to courier company get estimate of cost of courier , then call them and get approval , then only they will approve Rs 100 only as courier charges. That was really harrasing. It was only when I thrashed them on phone, they agreed on reverse pickup within 4-5 days. That was on 13th of August 2014.
Finally , on 22nd aug, I received call that it will be picked up tomorrow. I waited for whole day leaving all other work, even called them several time, but they everyone was indifferent whether it was transport coordinator, the pickup guy or call center. The pickup truck was hardly 3 km away from my home but still he didnt came dispite promising me. When I called their call-center , he is response was “ok.. I am dropping a mail as a favour to you because i never mail anyone And someone will respond you in 24-48 hours”. 24-48 hours is their standard statement after which they dont do anything.
I fail to understand when they can deliver packet in 2 days why they cant pick it back in so many days. I am feeling they are just passing time with no intention to refund the money. I will keep you updated as things move on.
Sudeep
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The other name of Pepperfry is Pottyfry. 
The last resort is to Chargeback, if paid thru Credit Card. 
they will return, sending u something try that
I did not had problem still. If anyone sent you a wrong product and any how you found it before taking delivery pls dont accept it and return to courier service with signing his logsheet writing not accepted and call courier service immedietly
@rajdesidime .. thanks.. will try
@caks2006407 … so you also suffered… Why we should then give orders to pepperfry if they are habitual offender.. there are 10 different sites giving similar products.. even if they are little costly atleast we get piece of mind…
@jigneshdsolanki .. ya that mistake i did by believing them and accepting packet.. but the courier guy
was saying he cant deliver it back and pepperfry customer care also promised complete refund …
Hi Sudeep,
Do not worry. They will pickt it up and refund you or send right product.
Always use email and call should be only as backup. You will not have any proof to escalate if you use only phone.
I bought items from Pepperfry many times and so far no major complaints. Yes there was delay, wrong product, damaged product, late refund …etc but in the end all resolved in my favour only.
Recently I bought Whirlpool Fridge(Rs.19K) and it came very late(around 20 days), and installation guy came after 3-4 days, then it stopped working in just 2 days. We were all very angry and upset. Though it took almost another 20 days to fix the problem, in the end it was fixed and it was just a small disconnection problem which local CC could not understand. Pepperfry only talked to Whirlpool and sent a guy. Of course we also complained to local Whirlpool but was no use, they kept saying for online orders contact seller only….
Sreenivas