Dont go for MOBIKWIK.
here is my experience
I attempted Idea post paid bill payment of Rs.307 on 30-May-2013 thru credit card. The amount was debited from my credit card and was billed. To my surprise the idea bill payment was not done. I called their customer care they told it will get refunded in 7-21 working days and they told to try once again. which i tried again same issue.
My card was billed twice for the amount. and it was not refunded till date.
following is the communication i have done on their website. from past one month there is no reply from them. and also not picking up my calls
TICKET #225072 Awaiting Your Reply
13698959847616 13699350787639 136993523265010 Payment attempted
Dear Consumer, Your ticket about the payment dispute has now been resolved. Please note that the payment transaction was unsuccessful. If the balance was debited from your Bank Account/Credit Card then it will be credited back to the same Bank Account/Credit Card within next 7-21 working days. Please wait for 7-21 working days for the refund to be processed. 13698959847616 976.0 2013-05-30 12:09:44.0 Note : If the resolution provided is not satisfactory, kindly go to http://www.mobikwik.co…lp .Click on ‘Track Ticket’ and ‘Re-Open’ We Care, Support Team Mobikwik.com Phone – +91 9999925342
Dear Sir/Madam, It is almost one month since I had attempted the above transaction and the amount debited to my credit card. It was not credited to my credit card account till date. Please do the needful in this regard. Thanks. V V Srikanth +91-9948496020
Dear Consumer, If you have not received the amount back to your bank account then please send us the screen shot/scanned copy of till date bank transactions to [email protected]…om in order to check with the payment gateway. Note : If the resolution provided is not satisfactory, kindly go to http://www.mobikwik.co…lp .Click on ‘Track Ticket’ and ‘Re-Open’. We Care, Support Team Mobikwik.com Phone – +91 9999925342
Dear Sir/Madam, I had sent my credit card transaction details to the e-mail ID suggested above. Please look into the matter. Thanks. V V Srikanth +91-9948496020
Dear Sir/Madam, I had not received any information from you on the above. Please let me know why the amount was not credited back to my credit card account till date. Thanks. V V Srikanth +91-9948496020