SNAPDEAL IS CHEATING CUSTOMERS

SNAPDEAL IS CHEATING CUSTOMERS

Score: 1 Votes: 1
Missing
Deal Newbie
0
51
20
7

I had ordered for a TV on 06 Oct 14 vide order no 3028776500 and it was informed to me that same has been dispatched to me on 08th oct by blue dart couriers.

However it seems Snap Deal gave me wrong info as the item never reached to me even after 15 days and when i confirmed from courier company they told me that AWB number is invalid and they have not received any item from snapdeal for delivery.

I made so many calls to customer care and posted my complaint on twitter as well, but they always come up with a reply that my complaint has been escalated and they will resolve the issue but they never told me whats the problem and why the item delivery has been struct up. They kept telling me that your item will be delivered as early as possible and changed the scheduled delivery date twice. The no which they gave for tracking kept showing invalid.

now they have sent me a mail y’day that item could not be delivered because of courier issues, however Courier company is denying this, so its obvious that they were telling lies and have kept my money blocked with them. in yesterday mail they told me that they will refund my money when they get the item back from courier company, Now only God knows how much more time they will take.

Now in continuation of their comedy of errors, they have sent one more mail to me that my product will be shipped to me in 2-3 days, now i m really getting disturbed by this kind of service from Snapdeal, i really wish i cud teach them a lesson so they never harass a customer again

5 Comments  |  
5 Dimers
543570 196736113762968 2520607 n
Deal Cadet
0
20
884
12

it is only courier issue..not snapdeal..my both orders(one from snapdeal and one from flipkart)shipments are stuck for several days with bluedart courier. one has delivery estimate was 14th Oct and another was 22nd October..both dates was over..Delivery times may be longer than usual due to festive demand

Missing
Deal Newbie
0
51
20
7

i understand but dont u think it must have reasonable time dealy, item is shipped on 8th, not not received till now, moreover the AWB no provided by snapdeal shows invalid and Courier company tells that they dont have any item pending for delivery.

How it can be courier company’s fault??

Missing
Deal Cadet
0
59
100
8

i too bought multiple items from snapdeal and noticed that courier guys make it delay to collect and deliver. from othersites as well I have faced similar issues

Thumbimgcrop 1442604689865
Deal Newbie
0
162
20
2

I agree
my friend bought a Samsung smartphone nd guess wat they delieverd – A vim Bar 😝

Missing
suspended
0
53
20
2

it is completely an error from snapdeal. The product delivery is part of the order completion and snapdeal is responsible for timely and accurate delivery even in an online marketplace scenario. Just the fact that they have a cranked up customer service which is even more pathetic than a govt organisation.

Missing