SNAPDEAL'S IGNORANCE.. WORST CC EVER IN ONLINE

They are the number 1 in worst customer service. Write anything, they will give you ticket number. Nothing much they will do.

Waste and worst service.

My last 2 orders were cancelled by them after holding money for 10 days +
Wasted almost 150 bucks of mobile balance for customer care.

WE HATE SNAPDEAL !!

Since the arrival of Amazon in India..Flipkart and Snapdeal have come up with great offer to woo the customers.. but it has also created havoc in their CC and delivery support system..
Lately I too had my first ever issue with Snapdeal.. which was later rectified..

I believe, they are not able to handle the quantum of orders and have inducted newbees in the staff without adequate training resulting in wrong product deliveries..

j_sram wrote:

They are the number 1 in worst customer service. Write anything, they will give you ticket number. Nothing much they will do.

Waste and worst service.

My last 2 orders were cancelled by them after holding money for 10 days +
Wasted almost 150 bucks of mobile balance for customer care.

WE HATE SNAPDEAL !!

+1 …..just the prices are good and if your product get delivered as per expectation one would be delighted but is there is any issue ,

refund takes about 2 months….

How can I get the phone which I wish to buy..?

man, look at the seller score , u shouldn’t have bought from that seller.

Anyways u can try calling them +91 92126 92126. Or keep sending them emails explaining ur problem.

These people are dunce, they will get ur point but it’ll take them some time.

I agree Its got the worst cc. I was getting an error “promo code applicable only on purchase of Rs 250 or above” when applying promocode for a Rs 1441 item. I called up cust care & complained they said write an email and then if the price increases we will give u another promocode to help you buy the product at this old price.

Now Price has increased and When I called them and requested they say “we cant give you any promo code”

I have the screen shots of the error but they dont want to keep their promises or pay for their fault

I got another new mail which contains same old stereo type matters..

Zendesk Support, Sep 26 14:40 (IST):

Dear Customer ,

Thank you for contacting Snapdeal.com.

Please accept our sincere apologies for the inconvenience you have experienced.

This email is in regards to your complaint for the undelivered product against the complaint number: 3298089. We would like to inform you that as per the confirmation received from the courier partner, your order has been successfully delivered at your location.

You can also check the delivery status of your order on our website

In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer Service Team – Snapdeal.com

It seems they’re teasing me with those useless mails.

I tried 92126 92126 many times. They still assuring ’they’d go into this and bring out good remedy’

@ RAJA

Try writing your concern to [email protected]

Ungal min-anjal mattrum snapdeal min-anjal rendayum maari maari padiccha siripadha azhuvadha endru theriyavillai.

snapdeal has still not dispatched my order booked last monday. they are delaying it. i called up CC they said wait for today it will be shipped. please guide in this case.

i have pre paid for the product

viveka wrote:

@ RAJA

Try writing your concern to [email protected]

Ungal min-anjal mattrum snapdeal min-anjal rendayum maari maari padiccha siripadha azhuvadha endru theriyavillai.

As Mr.Viveka guided me, I forwarded all communications to provided ID..

The response was pretty sharp..

Take a look below which was the reply..
__________________________________________

Dear Ar Raja,

Thank you for contacting Snapdeal.com.

Please note that our nominated courier partners would be unable to pick up the product from your address as it falls under their non serviceable area. We request you to kindly send the product back along with original brand packaging, invoice and intact brand tags.

Also please mention the order number and the complaint number clearly as this will help us check the order details and process your return correctly.

We are attaching a return form (which is a clickable link at the end of this mail) which you will need to paste on the top of the parcel along with your order number 1263677262 and complaint number 3356361.

IMPORTANT: Please check: Return address is different from vendor address

The return shipping address is

Address:

Mr. Hari Singh,
240 Ground Floor,
Okhla Industrial Estate Phase III,
New Delhi 110020

We would also like to inform you that we will reimburse your return shipping charges in the form of SD Cash in your Snapdeal account which you can further use for your future purchases on Snapdeal.com.

Please share the scanned copy of the courier slip in order to process reimbursement for the courier charges, please reply back on the same email.

Please ensure that you follow the procedure within 3 business days after receiving the email and also do not send the product through DTDC courier.

Accept our sincere apologies for the inconvenience you have experienced.

In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer Service Team – Snapdeal.com
________________________________________________

Thanks Mr. Viveka & DD community..

Will update the proceedings..

BTW, Sending a Mobile through courier service is not an easy job.. Most couriers not allow cell phone parcels..

This is an information only.

@ RAJA

Check PM.

SnapDeal took back the deceased mobile, and assured to refund my money (including returning courier charges).

Thanks Viveka & DD community.

RAJA wrote:

h4. SnapDeal took back the deceased mobile, and assured to refund my money (including returning courier charges).

h4. Thanks Viveka & DD community.

bhai ab bethe rho..refund bhi gya…check my below email..and thanks fr the above given email ID of KUnal…:

rom: Rohit Ghai (ro )
Sent: 14 October 2013 23:14PM
To: Snapdeal Support (help@snapde…om); kunal.bahl@snapde…om (kunal.bahl@snapde…om)
Hi Kunal,

cn u pls look into my case that y some one is not responding to my several sent emails and Why I AM NOT GETTING MY MONEY BACK SINCE MORE THAN 2 WEEEEEEEEEEKKKKKKKKKSSSSSSSSSSS.

THANKS
ROHIT GHAI

From: .com
To: help@snapde…om
Subject: RE: [Snapdeal Support] Re: Oscar Sober Pink Ballerinas (request #3441753)
Date: Tue, 8 Oct 2013 08:56:17 +0530

Dear, I have already given all the details earlier and AMOUNT WAS PARTIALLY REFUNDED…Rs 199 should have been refunded however only 99 was refunded…..both the Ballerinas were returned at the same time on same courier receipt.

Please refund the pending amount of Rs.100….for courier receipt no. pls check my last refund details

-rohit ghai

Date: Mon, 7 Oct 2013 07:32:11 +0000
From: help@snapde…om
To: @hotmail.com
Subject: [Snapdeal Support] Re: Oscar Sober Pink Ballerinas (request #3441753)

1. Please reply above this line for further assistance #

In case of any further assistance or clarification on this issue, please reply back to this email.

Rishi Sharma, Oct 07 13:02 (IST): Dear Rohit,
We request you to kindly share a scanned copy/photograph of the courier receipt so that we can forward the same to our concerned department to approve your product refund.
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely,
Customer Service Team – Snapdeal.com
-—————————————————————————————————————————————————————————————-
All purchases covered by TrustPay guarantee
Click here to learn more: http://www.snapdeal.com/info/Tr…ay
Sent From Snapdeal.com Customer Suport System
Message-Id:6AGAJ5Z6_5252637b41468_d753f855a2c67ac14626929_sprut

@ RAJA

Good to hear that. Confirm the same once you get it back.

Snapdeal has become worst, in recent times. My order was “Ready to dispatch” for 10 days and then they cancelled it. I wont be buying anything from them, My 18000 stuck now… for 15 days

I ordered a fasttrack glass, it doesn’t fit my size. I asked for the replace, but they not making that. Any solutions ?

saidaijagan wrote:

I ordered a fasttrack glass, it doesn’t fit my size. I asked for the replace, but they not making that. Any solutions ?

Write to kunal.bahl@snapde…om

viveka wrote:

@ RAJA

Good to hear that. Confirm the same once you get it back.

Dear Viveka..,

I got my money back, and Rs. 500 GC as well. Without your help, It couldn’t be this much easier. I was in abroad on October. So, I couldn’t update this topic. Pardon me..

Thank you DD community..

RAJA sir…

Pass on that 500 GC to me in appreciation of my help.

viveka wrote:

saidaijagan wrote:

I ordered a fasttrack glass, it doesn’t fit my size. I asked for the replace, but they not making that. Any solutions ?

Write to kunal.bahl@snapde…om

Yeah already wrote, and also nearly 10 friends sent the mails sent reg the same issue. now they reverse picked the product.
Hope they refund my amount.

Thanks to Raja and viveka.

after 20 days waiting, got my money back !!! Thanks friends.

got scared after reading this for my order going to be delivered