I ordered a t-shirt from freecultr. Order no. 1236708. I did not like the material of the t-shirt, so I returned it. But freecultr is not refunding my money to my bank account. This is really not a good business policy.
Despite this fact, I recommended freecultr to two of my friends and they have ordered t-shirts from freecultr and liked the products. But now I’m thinking of not recommending it to anyone. All websites refund the full amount within a few days when you return a product. If freecultr continue to keep policies like this, it’ll slowly lose its customers. What’s more outrageous is, the store credit is valid only for 6 months! It’s my money, I’ve returned the product to you, you should immediately refund it to my bank account.
Till date, not matter what policy wording they have, sites have gone over them and either refunded or replaced the products that I have received. So my online shopping experience with Freecultr is the worst till date. They have ZERO regard for the customer and will hide behind changing policies that are entirely worded in their favour.
Now the best part – the store credits have a life of only 6 months, which is again atrocious. In short they get to use your money for 6 months without interest and then get to keep it for free. And secondly, they have nothing on their site that I like or want and whats more the prices are now double or more. So if I have to use my credits I have to fall deeper into their trap by paying an equal or more amount EXTRA plus loss of previous shipping charges, plus new shipping charges.
In the very least, I’m going to make sure I publicize by story and make them loose way more money then what they have gained by defrauding me. Before anybody places any more orders with them, remember their policies are the MOST customer unfriendly in the business. You may get acceptable products once or twice, but the next time you may loose way more than what you gained from any previous discounts, if you have a similar experience. In any case, they do not make very good quality garments. They are at best just ok for the price, when bought from a sale.
I’ll write this review on all the major review websites till they refund my money.