Think Twice Before Buying from Paytm Shop ???

Think Twice Before Buying from Paytm Shop ???

Score: 24 Votes: 24
Score: 24 Votes: 24
Score: 24 Votes: 24
Score: 24 Votes: 24
Score: 24 Votes: 24
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Community Angel
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Hi Dimers,
Please think twice from buying anything from this website as it clearly fools by sending us the wrong products and not even providing us a proper after sales service.

Admin I request you please make let this thread be here…else other dimers on the site will loose huge sums of money, energy and time.

Now coming back to my story,
I purchased a Jockey Underwear Pack of 4 from them on 09th July,2014.
Below is the image.
Jockey

Now the order got delivered to me
But what came out of the box was a shock to me.
The item that I have ordered is a full sized underwear and not a V-Cut one.
But I have been delivered a V-cut one
.

The seller has surely described a wrong item with the picture associated with it.

I complained to them regarding the same on 12th Jul,2014.

Someone from Paytm Care replied to me like this..
Hi,

I am Atul I am going to do my best to help you.

I understand that you would like to replace your product. I am sorry to inform you that replacement facility is not available right now.

If you wish to return this product,Our courier partner will come and pick the product from your doorstep in next 7 days as per your request.

So please tell me that you want to return product or not.Your refund will be processed with in 15 days into your Paytm account once the shipment reaches the merchant.The product that you want to return must only have been used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product. You can also visit the "Help Center " section in the Paytm app for further details.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at Paytm.

Best wishes
Atul

I even sent them the reply that I want to send it back and please send someone.
But till date no courier guy or even from paytm has came to take the product back.
What is the use of it, my money is wasted.

Dimers,
Please be aware.

I am thinking….
1) Shall I ever go back and shop with paytm for the products that are wrongly described ??
2) Shall I ever shop again if my money gets blocked in this way ??
3) Will I ever recommend this website to someone ??
4) They always state that maximum cashback is Rs.400 on EOSS40, but is that for a single order limit
Or can someone buy it in multiple orders to get multiple cash-backs. What is maximum cashback per account ?? (No Description given on the website)
5) Will I ever get my money back. If yes then by what time ??

To elaborate it further I would give you one more example where an item is wrongly described..
Have a look at the below image.

The watch shown in the lick is named Casio Men Round Black Analog Watch.
But in the picture its a TIMEX watch.
Is this what as a customer I would prefer from a website ??
https://paytm.com/shop/p/casio-men-round-black-...

Casio

I am really worried now for the dimers.
Please be aware.

FPD Suggested By > asitbis , dragondost ,
47 Comments  |  
41 Dimers
Film festival 9828
Deal Subedar
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They are new and making lot of mistakes.

I had a mishap happen to me also. I contacted them via facebook and they have solved it now. I have no misgivings now, but i will go back there after some time only …when they have stabilized.

Btw, did you contact them via facebook?

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i did ordered shoes of bata from paytm, which were priced at 1049,and when i received shoes, the mrp was showing to be 999.
so i was sold shoes at price of more than mrp.

when followed up with customer care, said we will get back to you.

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Deal Newbie
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I made a recharge and didn`t get balance for the same , so i complained about it , all they said was it shows success in their system so can`t help.

Very poor service.

Generic male profile
Deal Subedar
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bhatia.rishabhe838 wrote:

I made a recharge and didn`t get balance for the same , so i complained about it , all they said was it shows success in their system so can`t help.

Very poor service.


Send them ur account statement in pdf format

Hddvd
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micke wrote:
They are new and making lot of mistakes.

mistake is something that is “not” wilful.
and even pinning it on vendor (standard practice by marketplace websites) does not give solace to aggrieved party [who selects the vendor? the site does. most vendors are actually just the site by another name]

@born_legend: recently another user goss approached me for my crooked mind (data mining help) to reach croma etcetera. so also i will try looking into how Larrylevines’ yebhi saga can be sorted.
but still posting it in this section (hot deals) will open the flood gates that will make Mods life more erratic and people agitating with same ‘demands’ of posting in this section.

the day i first tried to look up paytm and realised they have restrictive support access (no phone); i was on alert and kept my distance. [they are not a ‘brand’.. uber too are restrictive, but they are established]

for people like you/ users with urgent paytm issues i made a rare exception of posting links to direct contact details [i have refrained from even replying to GOSS8877’s thread and deleted my posts there]

but looking at paytm antics; can request you to learn the tricks if not already got: use LinkedIn to find names; use search engines to find formats of email addresses, verify if address is bouncing or not [http://verify-emai…g/ bouncing mostly means address is not live]

. http://classic.desidime.com/forums/hot-deals-on… .

and check my request to @smart just above that post too

.
.
hope this helps

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Hi
Deal Subedar
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i had ordered a 32 gb pen drive usb 2.0 from paytm shop but i received 16gb usb 3.0, i tried to return it once but all in vein.

but as price different was not much so i ignored it.

Missing
Deal Cadet
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Guys i purchased from payTM shop and got cashback of more than 700 or something (multiple orders).

The site is good for getting cashback and using it for recharges and stuff, and the prices are somewhat same as other sites.

But problem is their customer care service, they dont have a phone no. They clearly dont want anyone getting help otherwise is it really hard to setup a phone help service?

Anyways my case was a jeans that i ordered was not a good fit, so i applied for refund. When u apply for refund you can never get cashback. So my cashback is gone obiviously but i thought it was only fair as they are gonna refund for the product.

But after numerous mails nothing. They told they will send a courier guy but no one called or came yet. Iam pissed of at their customer care service.

So when buying from their site please be advised. but i did enjoy recharges worth 700 for my postpaid bills.

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i m cancelling my yesterday’s order sad

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Deal Hunter
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Thank god I havenot bought the jockey products yesterday.

In the description it was clearly mentioned that item cannot be returned. So I kept distance.

Let this post be in hot deal section for time being so that dimers are not fooled again

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puneet80 wrote:

i did ordered shoes of bata from paytm, which were priced at 1049,and when i received shoes, the mrp was showing to be 999.
so i was sold shoes at price of more than mrp.

when followed up with customer care, said we will get back to you.


You can give complaint. There is a separate department that handles complaints regarding MRP. Suggest you take this with Bata also.

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Deal Newbie
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PayTm is the worst site from my experianceevil

Cow3
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I feel, I should also cancel my order.. its too risky to buy anything from paytm eek

Ne9wwmcte8cich 1 1
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they resolved my issue (delivered to some one else )after posting at their fb page 5 times, mailing them about 5 times
some buddy called and i shouted at him..then issue was taken seriously

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Deal Cadet
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canceling d refund of money direct to ur mode of payment r only to paytm cash. having in paytm cash s waste.!!!!!!!

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Deal Subedar
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Has any dimer here ever had any good experience with PayTM Shop?

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Deal Cadet
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i was hoping to buy from paytm.thank god my….smile biggrin money saved.

Re
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I must say their after sales service is just pathetic. There is only one way to communicate with them that is “email”. If you are lucky, they will respond in 2-3 Days. There is no exchange policy on clothing and I am still waiting for refund for the item which I returned on Jul-1. I ordered a leather belt and too my surprise, It was completely different than what was shown on the order page.

You can not even track your request on http://paytm.zende…om as they have intentionally disabled the access to the site.

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Deal Subedar
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Thanks guys for the heads up. I’m glad i too restrained myself from buying.
Paytm at the time is good only for recharges.

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arinkumar wrote:

Thank god I havenot bought the jockey products yesterday.

In the description it was clearly mentioned that item cannot be returned. So I kept distance.

Let this post be in hot deal section for time being so that dimers are not fooled again


+1 i never order from new website, no matter what offer is))

Sales discount sticker vector
Super Moderator
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The reply from paytm for my query for an item

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Deal Newbie
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Friend,

If you have any problem with online shopping, please log a complaint in “”http://links.desidime.com?url=http://www.core.nic.in/" target=“_blank” rel="nofollow">http://www.core.n…n/".
Am damn sure you will get the refund. Core Centre is under Ministry of consumer affairs.

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sudhakaran123 wrote:

The reply from paytm for my query


lol rechare for pendrive, seems same cc handling both e comerce & recharge & probably over-loaded

3 diwali greetings
Deal Lieutenant
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i am also one of the victim of paytm….. I mailed this topic link to paytm CC……hope they would know how poorly they are performing
reply for my query

Missing
Deal Newbie
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I’ve also had issues with the site.

Last month I purchased some stuffs under the 40% cashback coupon schemes.

Initially I had the issue of payment failures since the verified by visa page was loading inside the paytm website itself, even the url was paytm’s. It would eventually fail giving error message “method not permitted”.
Lost some 40% cashback paid coupons I purchased from their website.
Informed the customer care through mail and reply received was funny; "_I am Kushank and I will do my best to work with you to resolve your query._

I understand that you would like to know when the product ordered by you would be shipped.

This particular product will be shipped within 2 days. We will send you a confirmation email once it is dispatched."

This month none of the coupons received in my registered mail id is working; getting error please enter a valid promotional or voucher code.
Put several mails, even sent them screenshots of the same. Been 3 weeks no resolution.
Customer care is pathetic.Another important thing is the packing of the shipment; Placed and received 6 orders – None had any bubble wrapper or additional wrapping apart from the shipment plastic bag.

I really hope they have a CUSTOMER CARE soon

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swaroop.ms wrote:

Has any dimer here ever had any good experience with PayTM Shop?


Yes, I had… twice… luckily. BTW, packaging was horrible. The Micromax logo & everything else were visible from outside. I made a video while unpacking the whole thing. toungueout

They won’t be able to handle such volumes as they don’t have the mechanism to cross-verify your orders.

They have started this venture very amateurishly. twisted

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kumargaurav wrote:

arinkumar wrote:

Thank god I havenot bought the jockey products yesterday.

In the description it was clearly mentioned that item cannot be returned. So I kept distance.

Let this post be in hot deal section for time being so that dimers are not fooled again


+1 i never order from new website, no matter what offer is))


But my Safetykart experience was good.

Even Flipkart in its early days was good.

The problem is with marketplace model which has no control over the sellers selling fake/duplicate/refurbished items.

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Deal Newbie
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hi,

i also suggest don’t go to buy from PAYTM SHOP.Only try to buy items below 200 rupees ,Because they try to make amount into their paytm recharge account.

I think they cheated the people who try to buy from PAYTM.

181xo4jzjt06egif
Deal Subedar
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dimepincher wrote:

swaroop.ms wrote:

Has any dimer here ever had any good experience with PayTM Shop?


Yes, I had… twice… luckily. BTW, packaging was horrible. The Micromax logo & everything else were visible from outside. I made a video while unpacking the whole thing. toungueout

They won’t be able to handle such volumes as they don’t have the mechanism to cross-verify your orders.

They have started this venture very amateurishly. twisted


Luckily, my first experience with PayTM shop has turned out to be good so far – http://www.desidime.com/forums/hot-deals-online…

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Deal Cadet
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I ordered 32gb class 10 memory card via app by applying 40% cb.. Paid the amount and still the order is no places.. It is showing In Progress