Jabong.Com- Problem Now Resolved

Jabong.Com- Problem Now Resolved

Missing
Deal Newbie
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I have Ordered one waistcoat on Jabong.com. Yesterday it was delivered.But waistcoat is not the one I ordered. They have sent me a waist coat of same brand and same price.But Design and color is totally different.
Representatives of jabong called me twice.As I am not in position to exchange the product, they offered me a free Rs.500 coupon as goodwill gesture.I appreciate Jabong’s effort to satisfy customers. But this kind of mistakes shouldnot be repeated. Thanks Jabong.

5 Comments  |  
4 Dimers
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(Official Rep Jabong)
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Hey Amlan

Our sincere apologies. We assure you that one of our customer care representative will contact you within 24 hrs and will resolved your query.

Regards
Team Jabong

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Deal Captain
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amlansarma wrote:

I have Ordered one waistcoat on Jabong.com. Yesterday it was delivered.But waistcoat is not the one I ordered. They have sent me a waist coat of same brand and same price.But Design and color is totally different.
Representatives of jabong called me twice.As I am not in position to exchange the product, they offered me a free Rs.500 coupon as goodwill gesture.I appreciate Jabong’s effort to satisfy customers. But this kind of mistakes shouldnot be repeated. Thanks Jabong.


That is very good customer support, but try buying something from that 500 rs.. again you will get some different product.. it is a repeating cycle with jabong. I have stopped complaining.

Missing
Deal Newbie
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I don’t have much of complaint against them.Usually their products are good.What I got is also a great waistcoat.But they sent me a wrong design. I HAD the option for exchange. But they will not be in a position to send me the exchange item when I require.So they offered this apology coupon.I appreciate that.Their goodwill remains.

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Deal Captain
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Ya, but every time receiving wrong product is not professional…even if the product is good..

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Deal Cadet
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Very Pathetic return policy of Jabong , I bought 5 items from Joan on 33 % discount and found two items having third class quality

When I tried to return and wanted another item they are not giving 33 % discount on the same because of their bullshit policy