Worst Experience PayTM ...........

Worst Experience PayTM ...........

Six pack abss
Deal Cadet
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65
560
32

Friends, had ordered Usha Stitch Magic Electronic Sewing Machine from Seller Fab Sales from paytm on 25th June, they delivered it on 3rd July & upon opening I discovered that it was a defective product and it probably looked like a returned product which was directed to me. After raising a return which was accepted, but it got delayed as their courier partners had some branch issue, hence they had to escalate it to some other courier partner who picked it up on 9th July, because of the delay they rejected my return today saying that my return period was over, however their courier partner has still not updated with them.

I was hesitating at first knowing paytm is not the right site to order expensive & fragile products as these, when on the same day it was available on amazon for 1k more & I still repent my decision to go with paytm to save 1k sad

I have escalated this matter with them with the return slip which I got from their courier partner.

now my Rs.17500/- is stuck with them & a defective product.

4 Comments  |  
3 Dimers
Six pack abss
Deal Cadet
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65
560
32

Update …..

After repeated calling & emailing, finally my return is approved, but they will only refund me the money after the quality inspection.

How the fcuk can one do a quality inspection for a defective product ?

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Deal Subedar
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1126
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Sad to hear bro. In your case it you had a bad experience with them. But I have ordered kurlon Klassic mattress when 50% cashback is going on. Recently I’ve ordered LG 40 inches smart tv as I’m getting 6k less compared to offline stores. But everything went smooth. So it’s not like paytm is fraud. Sometimes shit happens. That’s what I can say

Six pack abss
Deal Cadet
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65
560
32

Everything got cleared today, the money was refunded, since it was above 10k, it went back to original mode of payment, I had taken it on EMI & I had to call the bank & cancel the EMI so the banks charged me for the processing fees. so all in all Rs.600/- goes to the bank, maybe Rs.100/- for the calls.

Welcome to India ladies & gentleman, the biggest purchasing power in the world & where the customer is no longer the king.

on a second thought … customer is the king ……… who the fcuk wrote this ???

Missing
Deal Cadet
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I have returned a few items earlier (defective mostly) and have received the money back pretty much immediately. I guess key to return & refund is to act immediately with photo proofs for easy & quick claim processing.