Avoid Infibeam

I have used Infibeam twice, both were bad experiences. I first bought a phone from them an year ago but the delivery was delayed a lot with some standard answers that ‘we have referred this to the appropriate team’.
I thought an year is a long time and decided to checkout the site again. I placed an order on March 6th (order id 10335693), and was promised a shipping by 9th. A week passed by and there was no response. Calls & emails to customer care was the same again ‘We have received the complain in your email and have raised the same to the concerned department’. A few days later they sent another mail saying the delivery was delayed and it would be shipped by 18th. No response again. A few more calls and emails led to the same reply – ‘We are in process of sorting the complain that you registered with us. Please give us a little more time for an update’. Don’t mind the grammar in the sentences, I have just pasted it from their mail. Finally I lost my cool and asked for a refund. I did get a refund confirmation email ( money not credited into my account yet) from ccavenue today but then its money locked for 20 days.
Infibeam might list a few items a tad cheaper than the others, but they cause a lot of heartburn. I would simply avoid this site.