NOTE: DO NOT BUY ANYTHING ON SNAPDEAL WITH DEBIT/CREDIT CARD. THIS IS MY STORY.
On 18th April 2016, my debit card was fraudulently used by someone to make a online purchase of Rs.19,500/- on Snapdeal.
I immediately informed ICICI bank, Cyber crime team, and Snapdeal about the fraudulent transaction.Instead of stopping and cancelling the order , Snapdeal did nothing but just keep delaying my complaints for 10 days. After which they accepted that the charge was made on their site.
Snapdeal complaint no: 22347886
I provided all the details they needed to stop the order before it was being delivered but they have no ethics whatsoever and only care about their own profit. Till date, i havent received my money back. I did some research and found out there are a lot of people like me, who have been scammed by snapdeal for ridiculous amounts of money, and snapdeal always had the same course of action. they did not stop the delivery of the FRAUD ORDER inspite of being informed on the very first day, whereas people with similar experience on Flipkart, amazon etc got Instant help by STOPPING THE FRAUDULENT ORDER immediately. I want everyone to know that Snadeal’s employees might themselves be involved in this scam as they are perfectly aware of the lousy customer service by snapdeal and they might be taking advantage of that.
PLEASE DO NOT USE SNAPDEAL. USE AMAZON/FLIPKART instead. Because When you lose your hard earned money, Snapdeal will do nothing except making you lose your mind and patience as well.
Now they refuse to give my money back. Please never use Snapdeal my friends, I Have lost my money and i dont think i will get my money back ever. I want to make as many people aware as possible about the Real face of Snapdeal. they dont care about your money, they dont care about you, TrustPay guarantee is a lie. All they care about is their own profit. I have read a lot on consumer complaint forums , almost all the people who have experienced debit card fraud on online websites were able to get the Fraud order cancelled on Flipkart and Amazon india, but NOT on Snapdeal. Snapdeal Purposely delays their complaints and delivers the Fraudulent order and then say that they cant do anything. BIG SCAMMERS . BEWARE BUYERS and ONLINE SHOPPERS.