They dont deliver the product to the right person

I had booked a T-shirt online. I waited for 3 weeks, but i dint get my T-shirt only. When I saw the status, it said the product was delivered to some other person. Now my money is also gone, I dint get my favorite T-shirt also. They also haven’t mentioned their contact number also. Now, how to ask them about the product. When a mail is sent to them, they don’t even bother to respond. Coz they will be caught if they respond.
So, never book a product on 24hoursloot. whatever you see on their homepage are all showoffs, all are bogus. I rate this site 0.5/10. Never trust this site.