Launched in 2009, Goibibo was founded by Ashish Kashyap, Sanjay Bhasin, Deepak Tuli and Vikalp Sahni. It is an online travel aggregator, as part of ibibo Group, and online travel organization started in 2007 by Ashish Kashyap.
Headquartered in Gurgaon, India, Goibibo enables travellers to search, compare and buy air tickets, bus tickets, holiday packages and hotel bookings from a wide range of travel options around the world. In its early days, the travel booking service only focused on the domestic air segment. In 2012, it started offering hotel and international flight tickets as well. And today, Goibibo offers flight advice as well as bus ticket booking. Very recently, Goibibo became the first Indian OTA to partner with Google Flight Search, thus making it easier for its travellers to find, compare and book the best flights through Goibibo.
Services Offered by Goibibo
Apart from offering flight ticket, bus ticket and hotel booking services, Goibibo brings a lot of additional services to give its customers the fastest and most trusted booking experience. Thus, you can plan your entire holiday with minimum fuss using Goibibo. Under the Holidays section, you will get options of Domestic Holidays, International Holidays and Weekend Getaways. Under each of these you will get suggestions on places you can visit, when, and also filter your options according to your preferences like religious, cultural, historic etc. You can also customize your own travel plan according to your convenience, with the Smart Trip Planner, ask for suggestions and get a comprehensive Travel Guide on Goibibo. Basically, Goibibo acts like your personal travel agent and tour guide, helping you with booking as well as providing detailed information like places to visit, time to visit, weather, how to travel, nearby restaurants etc.
Goibibo also brings you budget rooms under the GoStays section, combo of hotel and flight booking, exclusive holiday packages under the GoPackages section, City Travel Guides and reviews and ratings for places and hotels shared by real travelers.
Save on All Your Goibibo Holidays with DesiDime
Giving travel addicts another reason to travel, Goibibo keeps offering its customers many discounts and offers. Goibibo has been a part of both the Great Online Shopping Festival as well as the Great Indian Travel Festival bringing some never before seen discounts to travelers.
While Goibibo has made planning a trip or holiday a lot easier and hassle-free, traveling is still quite expensive. So, for all those travel addicts, DesiDime brings you the best of Goibibo coupons, deals and cashback offers, here on a single page. The team and users of DesiDime are always on the hunt for the best online deals and coupons. So, you will find the most amazing Goibibo offers and Goibibo discount coupons, first on DesiDime only. Also, with real and experienced shoppers upvoting all the deals and coupons, and commenting on them, you get to know the quality and popularity of the Goibibo offers in a single glance, here. The DesiDime users aka Dimers help you plan even better holidays with their suggestions, discussions, opinions and detailed information that they share on the forums.
If you have questions about any flight, bus, hotel or holiday packages available on Goibibo or if you have queries about any Goibibo coupon or deal you can start a thread on DesiDime and get answers from real, experienced travelers and deal hunters.
How to redeem Goibibo discount coupons or vouchers
If you happen to find a great Goibibo discount coupon or voucher on DesiDime, go to Goibibo through DesiDime, select your flight or bus or hotel room, click ‘book now’, and type the Goibibo promo code or voucher code in the appropriate box. Now, you only need to pay the discounted price shown.
Book Your Holidays on the Go with Goibibo Mobile Phone Apps
Goibibo launched its mobile phone apps for Android, iOS and Windows in 2013. So, now you can book your tickets and hotel from anywhere, anytime with a few swipes of the finger. The Goibibo mobile app offers exclusive discounts, price drop alerts and notifications and fast, hassle-free payment experience. It also saves and tracks your flight, bus and hotel searches to keep you updated on price changes and provides you an m-ticket which you can easily access offline. Since you can sync all your bookings using your mobile number, you never lose a ticket with the Goibibo app on your mobile phone. The app also gives you a travel guide on your finger-tips.
Payment Options on Goibibo
Goibibo has no additional or hidden charges on any travel booking made from the site. And its payment options are:
i. Full Payment
Goibibo lets users book their travel tickets and hotels via credit cards (Visa and Master Card), debit cards, net banking, Maestro card, American Express card, and also through cards of Diners Club International. Do note, that Goibibo does not offer any kind of offline payment option currently.
ii. EMI (CITI Bank)
You can also make your travel bookings at Goibibo on an ‘every month installment’ basis. However, the EMI option is only available for CITI bank customers. Also Goibibo will charge a convenience fee of Rs.100 per passenger, which is added directly to your total payment, if you book using the EMI option.
You can choose your payment period to be either 3 months or 6 months, and every month, the EMI will be automatically transferred from your bank to the Goibibo account for the period of the EMI.
iii. Part Payment
Goibibo also allows partial payment for international tickets, available only for a few sectors. By paying 25% of the total fare you can book a confirmed international ticket, which will be sent to you only after you make the balance payment within the due date stated on the booking page. This advance payment is also eligible for refund if you cancel the booking before the due date.
In January 2014, Goibibo introduced the goCash Wallet to help customers carry out cashless transactions in a very convenient way and also help them save money. So, while making a payment you have to select goCash as payment option and make the balance payment, if any, using the other modes of payment.
You can earn goCash by referring a friend to Goibibo, or though other Goibibo cashback offers or rewards or other such promotional activities. However, this promotional goCash has to be used within 90 days of earning it.
You can also request your refund in form of goCash, when you make any cancellations with Goibibo. This is non-promotional goCash and has no expiry date or usage conditions.
Goibibo also helps with Payment Glitches
If your payment is declined then check if the card details and passwords, you entered are correct, check the card’s validity and whether you have sufficient balance in the account or not.
If the problem still persists, you can call 09213025552 and 18002669900 and Goibibo will help you fix the issue.
Easy Cancellation and Refunds at Goibibo
When you cancel the tickets or bookings that are eligible for refund, Goibibo processes it within 10 business working days and the refund amount is credited to your account in 7 working days. If you request refund in form of goCash, you will receive the refund amount instantly.
However, certain cancellation charges will apply which will not be refunded. And, in case of EMI payment, the processing charges are also not refundable.
Access Your Tickets Anytime, Anywhere
Once your booking is confirmed and payment made, you will get the tickets and confirmation details on your mail id and/ or on your mobile phone. So you can print it out and access it anytime, anywhere.
With the 24×7 goCare Support and help, you just need your booking ID, PNR or your 10 digit mobile phone number to cancel your booking, reschedule it, ask for a refund or raise any the concern that you may have.
You can also write to Goibibo for general queries like issues with goCash, offers and promos, changing profile details or any other concerns through their internal query form available on the goCare Support page. Here, you can also track the status of your complaints, exchange advice, tips and experiences with others and get answers to some FAQs and troubleshooting tips.
Following are the 24×7 toll free numbers to reach Goibibo customer care:
1-860-2-585858/ 1800-208-1060- if you are calling from India
+91-9213025552- if you are calling from abroad
Disclaimer: The above information is liable to change at the discretion of Goibibo.