Indiaplaza

I had ordered three items from Indiaplaza on November 4th 2012, paying Rs. 4476, through my Debit card (Order Number: I04111200398). Two of the items were delivered within the promised time, but I am still waiting for one of the item – Inpro Mop 5 In 1 Steamer S20, which costs Rs. 4099.
It is now more than 20 days and as per the written promise on the website, this is usually shipped within 5 business days. I have been following up with Indiaplaza via tickets raised on their online portal (Ticket Number: CNT0811120154) and also by calling their customer care numbers – 91-80-49091234.
The responses that I get from them is not at all satisfactory, where there is no response on my tickets raised online, the call to the customer care informs me that they do not have a waybill number from BlueDart courier, which is the problem! I am always told that it is going to take a week more for some logistical issues and I am also receiving emails from them saying that the Shipment is Delayed (“Due to some unforeseen circumstances, your shipment for order I04111200398 placed with us on 04-Nov-2012 has been delayed. The issue is being sorted out and we are going to ship the order latest by 26-Nov-2012.”) I have got similar emails on the 14th, 16th, 20th and now on 26th!
I had, on 23rd November, called up the customer care and requested them to cancel my order and refund my money, as I am getting frustrated with all the follow-ups and “no response” from Indiaplaza. They confirmed via phone that this will be cancelled within 24 hrs and the refund will be done at the earliest. There was no confirmation email or any other intimation on the cancellation, and I receive an email on 26th that the shipment is delayed and it will be shipped.
I am feeling cheated and I did a big mistake by trusting Indiaplaza. I have all the relevant documents and emails that support my claim here.

I have raised a complaint in the consumer court forum with the same claim and below is the link.

http://www.consumercourtforum.in/india/indiapla…

Never visit Indiaplaza!!!!