Lenskart Reviews

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Lenskart Ratings
  • 6 month Rating
  • Product and Service Pricing
  • Chance of Future Purchase
  • Shipping and Packaging
  • Customer Service
  • Returns and Replacement Policies
  • Website's Ease of Use
  • by rastogi.saha... on 11 January 2024
    <p>I have been wearing specs since 20 years now and have changed more than 30 frames in my journey so far.<br>I started buying Lenskart product almost 3 years ago and I must say the Vincent Chase brand is scrap. The polish gets tarnished in heat, the products they are selling at 2000 for a 50% off is worth 100 bucks since the quality is absolutely pathetic. <br>The company tries to upsell to unaware customers - selling lens liquid without asking, selling gold membership cash back without aski... view more
    100.0% of 4 people found the following review helpful.
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  • by raj303487 on 03 December 2023

    Lenskart: Poor quality, hinges detach easily, lasts only until warranty expires.

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  • by lal.bimal4983 on 25 November 2023
    <p>Attention Lenskart . Complaint no 1253083099 .Kindly advise why were the lenses not replaced when scratches issue was escalated to you within the warranty period and why was I made to keep returning with same issue again and again. Merely polishing off lenses to remove scratches is not what resolved the issue . I ,my family and my social media contacts as well as general public should know about how poorly my case was handled and for them to decide if they would like to invest in high ... view more
    100.0% of 1 people found the following review helpful.
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  • by hemeshkumar.... on 22 October 2023

    I have purchase 16 specs from LensKart in last 3 year. Lens quality is very poor. It's reflecting coating get tint/ teared in my 3 specs each cost Rs. 7000 to Rs.8000.


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    100.0% of 3 people found the following review helpful.
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  • by yesmensur197 on 09 September 2023

    VERY BAD SERVICE IN LENSCART R.S PURAM COIMBATORE STORE. 3 DAYS BACJ I GIVE TO SERVICE MY SPECS, NIL UPDATE AND AGANI 1 WEEK LATER COME OR COMPLIND ANY WAY TOLD ME SHOP STAFF. ITS VERY BAD IN LENSCART SERVICE. MY MISTAKE FOR PURCHASE OF LENSCART STORE. 12 THOUSAND RUPEES MORE PURCHASE YEAR ONCE BUT SERVICE IS BAD SO I RATE 000 IN LENSCART R.S PURAM STORE

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  • by ssiddiqui030... on 24 July 2023
    <p>I have got a gold membership from my registered mobile number but the phone no longer exists and I want to transfer the membership to a new number. Talking to your customer care didn’t help. They said that such procedure doesn’t exist. How is that even possible? I am a member, I paid for the membership not the phone number. I asked them to generate a coupon code where I can avail benefits of the membership. Have been on call since this evening but there are no solutions except apologies wh... view more
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  • by neudigit713 on 09 May 2023

    Totally amazed to see that nothing has changed at Lenskart. Pathetic service it was in 2017, pathetic service it is in 2023. Wonder why no one did a story on this till now.

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    100.0% of 3 people found the following review helpful.
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  • by vadivj301 on 17 June 2022
    <p>Pathetic customer rep and incorrect lens<br>Customer service of Lenskart has huge knowledge gap. They do not have any knowledge on lens business. <br>They screw up your lens dimension and then ask to return the product back. Once its returned they will torture you by not refunding and say policy.<br>Suffering second time with incorrect lens dimension. Never choose Lenskart online<br><br>Mala Sharma one of the customer is super rude and has no sense of customer service. All the customer rep... view more
    100.0% of 1 people found the following review helpful.
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  • by snehalcreati... on 02 February 2021
    I visited lenskart.com to place an order for my glasses. I was suggested to place order through whatsapp chat. Mr. Sudhanshu was my eyewear expert. I selected 2 frames and gave all the details to him on whatsapp with links for selected frames. He quoted Rs.7840/- for the selected 2 frames with glasses. When I told him that your prices seems higher than the market, he offered me some additional discount between 5% to 10% and I agreed to it. He registered me on their website by taking my name, ... view more
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  • by anand.darsha... on 14 January 2020
    Order ID:1218239579 - Matte Black Blue Full Rim Rectangle Large (Size-56) Vincent Chase Air Classic VC E11965 -C2 Eyeglasses, Product Id: 132691 Lenskart is just ignoring the issue of physical damage done by the wrong frame provided. I am wearing it for more than 3 months and now they are pressurizing me to take a refund for the frame which is not fitting on my face saying that they are not having the appropriate frame for me. As per their instruction, I have already given the product ID sel... view more
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