I have a new account on pepperfry.com and ordered using their welcome coupon in mail id. I used that coupon and ordered product . First, the product delivery time was 8 days . i wait till date and after that i Enquired about the shipment. They told me your product will be delivered in stipulated time.
I thought it will be shipped so i do not Enquired till 2 more days and then suddenly they mailed me your order has been cancelled due to non availability of the product. So, we are giving you pepperfry points in stead. Is this my fault, if you have not product in warehouse then why the hell you told me before about it.

This is the mail what i have got from them :::

Dear vivek gupta,

This is with reference to your Order No: (100553528-MOM1560MA242309) withhttp://www.pepperf…om

We are extremely sorry to inform you that the item you had ordered is no longer in stock with us and therefore we had to cancel this purchase.

We appreciate the time spent by you in choosing the product and placing the order and sincerely apologize for the inconvenience.

We are refunding the order value of the product to you by way of PepperPoints and we would also credit along with the order value additional 59 Pepper Points to facilitate Shipping & Handling on your next purchase.

Hence, (559) PepperPoints have been credited to your account against this cancellation.

These can be used on any purchase of a minimum of Rs.15 more than the PepperPoints amount.

Shipping and Handling Charges will be applicable as per the Order Value of your next purchase.

These Pepper Points are valid for 15 days and can be used only with online modes of payment. For other terms and conditions please refer to our FAQ section.

Once again, please accept our sincere apologies for cancelling your order and we hope you will continue to shop on Pepperfry.

For other terms and conditions please refer to our FAQ section.

For any further queries you may contact us on tellus@pepperf…om , chat with us or call us on India:- 022 6141 7379/ Rest:- +91 22 6141 7379.

Best Regards,

Team Pepperfry.

Now, IF you are reading this Review, you must have understood what is their policy. you purchase any thing , they will cancel your product and give you useless pepper fry points without your Consent . This is a very good method of cheating people. WOW! One more thing, if they cancel your order they will not inform you by phone. will just send a mail.
BEWARE OF PEPPERFRY!

I wouldn’t recommend anyone buying from PepperFry.com. Last month I ordered one sanjeev kapoor tandoor from the site’s home and kitchen section however the item is yet to arrive. While ordering in the site it was clearly mentioned the item could be delivered to my address tentatively by 27th February 2013 however now all they are doing is taking extraaa time for resolution every 48 hours one email asking for 48 hours more. They won’t refund for delivery delay amounting to failure. Serious problem with site’s basic logistics.

How can they give pepperpoints on goods return when I pay hard cash?

This is illegal and done without my permission.

Never ever buy from pepperfry because of the following reasons :

1) worst customer service
2) worst vendor management – they can declare any item out of stock
3) Worst refund policy – each day you call them they keep initiating the refunds for you
4) the business days do not include sat & sun and all public holidays
6) your money will be locked forever & ever if they declare cancellation after making you wait for 15-20 days. Worst you will not be able to buy the same item until u get the cancellations from them

Very good site ,affordable prices not so hike lyk yebhi and jabong ! I lykd this site !
thums up!
Lack;They need to improve their Delevery service lyk flipkart do!
nyway it’s a trustful site guyz go for it !

Keep Smilin

my Order number 100354860 i have placed on 11 nov and today is nov 27 I have ordered 2 products only received 1 and another not yet when i ask customer care they ask for 48 hours daily what are they doing I dont know

Pepperfry really sucks, sucks so bad that you won’t believe.

They are to online shopping what Mayawati is to leadership.

Is your role model Mayawati ? If you answer is yes only then, shop at Pepperfry.

Hello people,

I placed an order for a wooden cabinet.
ORDER # DATE SHIP TO SHIPPED IN ORDER TOTAL STATUS
100315114 14/10/12 ASHA SARATHY 18 WORKING DAYS* RS.7,649 SHIPPED

They did not ship in 18 working days. As there were many holidays I exercised patience and called them on 28th. They sent me a mail on 12th November saying that

Dear Asha Sarathy,
We’d like to inform you that the following items from your order on Pepperfry.com have been shipped.
YOUR ORDER 100315114
Your Shipment for the below mentioned products has been dispatched via *Gati You can track the shipment with AWB No. 177719014 *

I kept trying on Gati and got invalid number from their website. I called pepperfry to inquire and they blamed Gati for not updating the site due to the Diwali holiday. I chated with Neha from Gati on 15th November, and she asked me to get the scanned copy of the docket copy of Gati from Pepperfry and forward it to customerservice_neha@gatikwe.c…th receiver’s number and address. I sent this copy pasted chat transcription to these email addresses tellus@pepperf…om and <a href="http://links.desidime.com?url=mailtorders@pepperfry.com" target=“_blank” rel="nofollow">orders@pepperf…om yesterday and I still have not got any reply from them. I have written 7 mails so far and have not received any correct information. I have called them and chated with them everyday, but all for nothing. I think their chat and call centers are outsourced and we will not get anyone who really knows anything.

I think, they have sent me a false email stating that they have sent my shipment through Gati as they had far exceeded their shipping time.

Following is the chat transcription which happened today, so that you will know what to expect.
Welcome to Pepperfry ! Please wait for your chat to get connected. Please do not click on the “x” button at the end of the chat. Click on “End Chat & Leave Feedback” and fill the survey up! Help us do better

The team is currently busy assisting others. Thanks for your patience. We will be with you shortly.
You are now chatting with ’Lara’
Lara : Hello, Welcome to Pepperfry. How are you doing today?
Asha: not good. as i feel cheated by u people
Lara: How may I help you today?
Asha: Please check the status of my order numbr. Please do not tell me something which I can check myself in the website.
Lara : Please wait while I check this information for you.
Lara : I am working on your query. Please allow me some more time.
Asha : Do u think I have no other work other than sitting everyday in front of your chat window waiting for someone to respond. I am copy pasting all your responses and I am going to put it up in every review sites available. Not only that, I am going to write a long blog too about inefficiency and dishonesty practiced by your store. How many days since you have said that it has been shipped and I still cannot track it and all my mails have gone unanswered.
Lara : We are really sorry for the same.
Lara : However as even i am unable to track your order i will be raising a case for the same and the concerned department will get in touch with you in 24 to 48hrs.
Asha : Sorry is not enough. Either give me the details or put me through someone who is in position to answer me. If this is an outsourced chat center, just say so.
Asha : Another 24 to 48 hrs? Are you kidding me? Do u have any clue when it was booked. I am going to file a consumer case.
Asha : All of u said the same thing
Lara: We are working on your problem.
You are not currently in a chat session. Please wait while your chat gets connected.
As you can see, she abruptly cut the chat line. Fake names. All are Kevin, Lara and Samanthas. What is wrong with Indian names? Are we some westerners they try to fool?

I have bought so many things from them and I still get very good offers but I am not going to order anything until I get my cabinet and even then I will be cautious in future.

Ordered Some Product..Wall Clock Toaster Perfume

Get It On Time…And In Good Qlity

They made a habbit of cancelling orders….. I ordered my item on 13th September 2012 as per there website my order to be shipped in 7days but it was just a thought , After 15 days of waiting they cancelled by order of 1700 Rupees and I dont know when I will get my refund

So guys beware and avoid Pepperfry

Review of Pepperfry.com

Pepperfry is a relatively recent entrant into the world of e-shopping. Founded by a retired Ebay Country manager, Pepperfry.com cuts across categories like Gadgets, Home applicances, Health care appliances, Clothing and Sports goods. Pepperfry offers limited number of items in each category though, and is no way comparable to heavy weight shopping portals of the likes like Yebhi and Myntra, or even Ebay. However, Pepperfry has created a niche for itself by regularly offering discount coupons among the items it sells, albeit selling items at a much higher price than competitor sites. Pepperfry’s shipping time is the worst among most online shopping sites, and all items are shipped after 7 working days, which in effect may extend to about a month after full payment is made.

Ease of Shopping:

Search is limited to a Simple search, though in most cases you dont need the Search as the Product Category menu at the top suffices in taking you to the items you wish to buy. Item description on Pepperfry suffers from limitations in adequate description of item in terms of features, and in many cases you’re required to do an additional Google search for getting more information. This is a bad approach, as in many cases, customers become aware that the same item available elsewhere is overpriced on Pepperfry.com.

Payments:

Pepperfry offers a variety of payment options, and support all major credit and debit cards. However, Netbanking options of some major banks are notable by their absence. They claim to offer Cash on Delivery, however COD is not offered for items bought after availing of a coupon. Free shipping is offered. The payment process is rather irksome as in more often than not, the payment gateway communication with the site is terminated, and your money disappears into a black hole at least temporarily. In many cases they dont have an adequate response to your query about failed payments and it takes more than is customary to refund back to your bank account. If payment was being tried with a coupon, failed transactions lead to cancellation of coupons, and coupon can be activated only after calling up Customer Care and waiting an hour after they cancel the order manually. If you’ve been placing this order near coupon expiry deadline, you may be unable to order thereafter.

Shipping time and reliability of order completion:

Among the sites compared, Pepperfry offers the worst in terms of Time to ship following Order completion. The Shipping Time advertised on Pepperfry in most cases is “Within 7 ‘working days’ “. In contrast to all other sites, what this means is that in most cases, Pepperfry.com waits for around 15 days or more to ship an item. If you become impatient after a week of item placement and call up Pepperfry’s customer care, they have the nerve to remind you rather ingratiatingly that they had many holidays in the time interval, and that your item will be shipped within the deadlines. Having placed numerous orders on Pepperfry over the year, I’ve never found a single occasion where they’ve actually dispatched the goods within a week.

Pepperfry is also unique in failing to obey their own shipping deadlines, and failing to honour contract agreements. In many cases, they’ve faced numerous criticisms from customers where they’ve cancelled the orders because they’ve felt that they’ve underpriced items. Pepperfry is one of the unreliable shopping portals out there. If you need a quick delivery of an item, say to gift someone on time, stay away from Pepperfry. You may receive the item after a month or not at all.

Pepperfry also does not allow order cancellation. In case you require order cancellation, they will announce that they do not offer refund of your money, and will only provide you a coupon for future purchases. To add fuel to the fire, they have the nerve to tell you that this coupon expires in a week! In short, the Shipping and Returns on Pepperfry is the worst among E-commerce sites.

Ease of Availing Returns:

As mentioned above, Pepperfry does not allow order cancellation. In case you require order cancellation, they will announce that they do not offer refund of your money, and will only provide you a coupon for future purchases. To add fuel to the fire, they have the nerve to tell you that this coupon expires in a week! In short, the Shipping and Returns on Pepperfry is the worst among E-commerce sites. Shopping forums are rife with criticisms that Pepperfry does not even offer returns or refunds on items delivered in a damaged state. Even in cases where the mistake is on their part, Pepperfry customer care techs will try to sell off coupons for the hard earned money you’ve spent on their site.

After sales support and Enquiry

Pepperfry offers a Toll free number and Live Chat for enquiry and support. Ease of connecting to their support hotline is good. After sales handling of refund requests suffers from a bad Returns policy.

Promotions and Coupons

Pepperfry is one of the sites who actively promote marketing of their site through Periodic advertisements of coupons and deals. However beware of buying items on Pepperfry without a proper research of competitor sites, as Pepperfry.com is very well known for over-pricing items over and above all competitor sites. Items selling for around a thousand rupees are often sold for around many hundreds of rupees more than the competition. They probably do this to adjust the offers on coupons. They do regularly provide a variety of coupon discounts via email. If you’re a shrewd customer, you can often cut a good deal.

Additional Features/Comments

Poor after-sales support, unreliability of honoring agreements and extremely poor shipping time makes Pepperfry one of the worst E-commerce portals. However a shrewd shopper can avail of some discounts if he’s careful enough.

I ordered the mixer grinder (order # 100230903) on 16 august 2012 on pepperfry.com. After waiting for 5 days, when I could not get any update from pepperfry , I called customer care ,they replied that they need 7 working days without counting the order day and excluding Saturday and Sunday ,so wait till 27 august (please see their attitude ).I wait till 27 august ,but no response .Then desperately I called the customer care again as well as I chat on website. After checking they both said that pepperfry will ship the item now on 28 august.
Because I am very familiar with online shopping I think its ok ,they will dispatch the item. But whole day waiting I did not get any response on my mobile or email. Suddenly at night 10:25 AM I got email on cancelling the order due to out of stock the product. Now first thing I want to ask everybody that after 12 days of ordering product and after asking 3 times for my product suddenly pepperfry found that product is out of stock , how funny and how much fraud.
And the second thing if any online site has fault like out of stock the product where there is no fault from customer side ,they return your money with a big sorry .but see what pepperfry done -——-instead of making sorry and returning my money they sent me coupon code of my own money with the condition that the coupon must be used within 15 day otherwise the coupon will be expire and COUPON can be used only for the product of value more than the coupon value.
See the email—————————
Pepperfry Order Cancellation
FROM:
• Mandip Chahal
TO:
• pavanmoni@yah…om
Tuesday, 28 August 2012 10:25 PM
Dear PAVAN SINGH,
This is with reference to your Order No: (100230903-HOM1389MA136620) with www.pepperf…om
We are extremely sorry to inform you that the item you had ordered is no longer in stock with us and therefore we had to cancel this purchase.
We appreciate the time spent by you in choosing the product and placing the order and sincerely apologize for the inconvenience.
We are refunding the order value paid of the product to you by way of a coupon and as a token of our appreciation for your valuable patronage, the coupon also includes an additional value of Rs.(500) over and above the order value paid.
Coupon code:- REF_MS854, Rs.1700 can be used on any purchase of minimum of Rs.15 more than the Coupon value
This is a 1 time use only coupon with a validity of 15 days and can be used only with online modes of payment. For other coupon terms and conditions please refer to our FAQ section.
While we cannot make good the disappointment that we might have caused, please consider this Coupon as a reason, for you to consider Pepperfry again.
Once again, please accept our sincere apologies for cancelling your order and we hope you will continue to shop on Pepperfry.
For any further queries you may contact us on tellus@pepperf…om, chat with us or call us on 1800 209 7379.
Best Regards,
Team Pepperfry.
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Depressed so much for not getting my product and about to going lose my money I call the customer care again and realizing that prpperfry want to grasp my money .I request them to return my money and I asked that I don’t want any coupons, I don’t want to purchase any product ,I don’t believe this site www.pepperf…om theme ,the customer care guy said that it is their policy not to return money but convert the money into coupons.
It means that pepperfry forced me to give them more money to trap then eventually grasp the money . The one thing I observe that after ordering or after shipping the product pepperfry always sent the sms as well as email but after cancelling the product they only sent email not the sms .why ? Because if you are not so aware for email then easily you miss the information and lose your money because according to pepperfry the coupon of your own money will expire in 15 days.
Now I had understood that I trapped in pepperfry but patiently decided to extract something for my money. I decided not to trap more money with pepperfry but in any way take some unwanted product for my valuable money. Then I ordered again some unwanted product on pepperfry using the sent coupon only with some extra money (that is called the policy of pepperfry) on 29 august (ORDER # 100249306). Now fortunately I got the product on September 8, 2012, (again after 11 days ). The product are 2 worst bed sheets ,these product are so undervalued for my money that I cant explain. But thank god at least I got something. The bed sheets are too bad that it is not worth more than Rs. 400.but I waste my hard earned money Rs 824 in total .
After dealing with pepperfry now I became so scared about online shooping that I became fearful for other online websites. I done the crime to deal with pepperfry and for paying my money, now I promise myself not see this worst and fraud website again in my life.
Thanks for reading this and please never never never ever deal with pepperfry.

I have purchased almost 15 items from pepperfry including 2 jewellery items too.
Most of the times the items were delivered well on time and with coupons the prices are awesome
happy with the service and customer care too

I had ordered a t-shirt for my dad on his birthday and instead of being a large size it was a medium so I asked for a replacement. All coupon and bullshit is fine but the trick is that the coupon they provide for replacement is worth on 15 rs above its value meaning that I am not able to get the same t -shirt of a larger size from the coupon and am forced to buy something else for the money. Also this coupon is not valid with other coupons unlike yebhi so essentially is 1000 rupees in s drain. I absolutely hate pepperfry. They have not mentioned the rs 15 clause on their site refund policy. Even keeping the money aside, they screwed my fathers birthday. I was left without a gift for him. I HATE THEM FROM THE CORE OF MY HEART!

My first order from them. Bought a couple of bedsheets with a discount coupon. Delivered in 4 days. Happy with my purchase. Will buy from them again.

Guys don’t do any transaction on pepperfry.com. They are still in beta product since launching (I dont know launching date of them) and they are starting to test they are online cheating store with the customer.

Below is the experience with pepperfry
1. You will never get any response from the pepperfry if you paid in advance.
2. The product they deliver is the factory second or used ones and their customer care always denies the same thing.
3. Their so called shipping partners one is DTDC they never deliver product on your doorstep you have to visit there and collect the delivery.
4. If pepperfry asks to share bank account details never share with them may be chances to get cheated again these guys can fraud in bank account as well.

Well guys this is all.
Why there is no negative rating on desidime forum.

The shipping time is just to fool you

I have ordered 5 times from pepper fry. Out of 5 times 2 time the order was one or two days in time.

Out of the three order two got cancelled as they did not have the product or the product did not pass ‘quality’ check.

if you want to talk to their senior you have to wait 24/48 hrs to get a call back.

overall a word of caution to everyone.

please do not worry about the time of delivery. You shall be lucky if you get the product in time

Pepperfry.com is the worst online shopping experience. The prices are attractive but they don’t have infrastructure to delivery the orders. The customer help line personnel are polite but too ill informed to be of any use.

when u order something from them pls wait for a while ..
they have worst service in dispatching the order.

I had ordered a product with and unfortunately a wrong product was delivered. my order no 100021104.
every time hi customer care no is busy.
I already send mail on his customer care id & waiting for response.

I was delighted by the service. Used the pepper points effortlessly and the product was delivered the same week without any hassles. The best part is that u can chat online with their customer care. Overall highly recommended for service and price.

Hi Guys, I am wexed person who ordered products from Pepperfry.com, Their service was too worst. I have placed 3 products in single order. they have sent those three products separtely,with in that i have recived 2 when i was enquiring about the other they are saying it has been delivered but the fact is i havent recevied the product yet. In terms of Customercare those r the worst people i have ever met. Guys Please dont buy anything from this website at any time.

Whimsical at best and callous at worst are the two prominent attitudes any hapless customer will encounter if he / she ever has the misfortune of shopping at this site. They seem to embody the Indian love for pepper but seem to have stuck with the other end i.e. "fry"ing their customer’s happiness.

The site started with all pomp and show on 4th January with a promotion of pepperfry points worth Rs. 200 that gave a flat off of that much amount for new buyers registering on their website. When people did so and went to purchase stuff, all they got was an error page thrown at them post payment. To add to the woes the whimsical bit started just then. Sensing a mad rush, the site promptly changed its promotions. A buyer who was getting a flat Rs. 200 off was then needed to buy a higher product such that pepperfry points could be used only above Rs. 200. So the minimum purchase for any product thus became Rs. 200. All this happened within a space of 5 hours. So much for customer acquisition, values and running a marketing promotion.

For the poor souls who were able to successfully place an order, the ordeal began from then on. Even though shipment was with the courier guy he could not deliver. Why!! These guys had completely goofed up on the addresses and printed the lines as per their will. So for some the 1st line was missing, for some the 2nd, for some the 3rd and so on. I was unlucky to have the 2nd line missed out, so had to continuously followup with the courier boy for my delivery. Truly a ’fryin’ experience.

Any venture in ecommerce should be ready to traffic on the first day, be sensitive to customer issues and atleast print the addresses and ship the orders properly. The experience should not be nightmarish that would scare them to ever shop at the website again.

Pepperfry, unfortunately, has done just that. With ecommerce sites, dime a dozen, debuting every other day, separating the chaff from the wheat is becoming really difficult. Not in this case as the site itself seems to have scared a lot of customers on the opening day itself.

Unless they reinvent the wheel, stick to their policies and are honourable to their customers across all service levels, its unlikely that repeat customers are going to throng their website. Atleast I aint one of them!!!

guys I have purchased from them using my 425 pepperfry points , but highly disappointed with the services , I have ordered 2 products on 10th of this month out which 1 has not been shipped so far and the other which has been shipped via quantum contains wrong awb no. Have a chat with their cc executive sanket few days back who assured me that I will receive the ordered products in 2 -3 days but till today after 4 days their is no sign of relief. Will never buy anything again from them.

They are cheaters. Changing policy within hours. “Find the Mistletoe” points still not credited. Whenever I chat their CC, they say wait till evening and then in evening tell them all story again. I am not impressed and would not spend a single penny there.