Returns Policy :
Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We do our best to make sure you never need to use this policy. But still for theory purpose here it is :
The item may be damaged during transit.
If you don’t like what we sent you, let us know by email, we will try our best to find a solution. If an item you ordered from utsavfashion.in does not meet your expectations do write to us and we will happily try to assist you.
We are dedicated at utsavfashion.in to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :
- Or there might be a manufacturing defect.
- Or that a wrong item is delivered to you by mistake.
Item received in damaged condition / manufacturing defect or wrong item
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we’ll give you instructions on how to proceed so that we may replace the item as quickly as possible.
Here are some important & helpful guidelines on Returns
We will express ship a replacement item at the earliest possible with no extra shipping cost to you
- If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
- If you do not want any alternate item then we will refund you in full with no deduction whatsoever.
- Or any other amicable resolution as mutually agreed with customer
Always email us first if you have a problem on [email protected]
For any complain / dissatisfaction with sizing and styling ( all stitched items ) -
- Always be sure to report your problem within 24 hours of receiving the item in question
- Never send back a item without consulting with us. It’s very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
- Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
- Always return your items using registered airmail / courier who provide proof of delivery.
- Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
- Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
- We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send thru reliable courier agency only and forward the tracking details to us and keep the airway bill till it gets delivered to us.
- Please mark the items as defective returns and not for sale
We believe our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit, pattern & look can be created.
If you do not have facilities of local alterations or do not have access to someone who can help you with alterations, we strongly suggest you to use our more safer measurement options, which will minimize any chances of error.
Shipping Information :
We deliver to all cities and states all over India. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.
No deliveries are made on Saturdays and Sundays. Some times we can try to organize deliveries on Saturdays also on case to case basis.
Further deliveries are generally made during normal working hours of courier companies.
Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.
Shipping gifts to India -
We take great pride in being able to offer FREE SHIPPING to any address in India to our customers with family and friends anywhere in India. To ensure the quickest confirmed delivery on all orders to India, please be sure to include the COMPLETE postal address with the correct PIN CODE. We cannot be responsible for postal delays resulting from incomplete address listings.
Customer Support :
Also be aware that all shipments to any Girls College/School/Hostel are placed at the customer’s risk. If the school’s warden does not accept your package or it is refused for any reason, utsav will under no circumstances issue a refund or credit to the customer’s account, nor shall utsav attempt re-shipment of the same order. For a special or preferred delivery date, the sender must mention the delivery date in the gift message box when placing their order. If the order does not contain any delivery date, then it will be delivered at the first opportunity, as soon as possible.