Returns Policy :
Zohraa accepts returns with size issues only for :
Only store credit will be given for such returns. Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
No returns, refunds or exchanges will be accepted for the following items:
Custom stitched salwar Kameez
Shipping Information :
Beauty Products and Fragrances
If the return is due to a size issue or some other issues (not an error on our part), it is the member’s responsibility to pay for return shipping. On our part we will give you a discount coupon. If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the invoice value as well as the shipping charge you bear to return the package, up to a maximum of Rs 150/kg. All returns which are not valid will not be accepted and will be sent back.
It takes between 3-4 weeks for us to deliver your ordered merchandize from the time you place the order on our site. The reason it takes this much time is that due to the nature of our business we place an order with the brand only after the sale is closed and after that it takes between 2 to 3 weeks for the suppliers merchandize to reach our warehouse. Post this we do a quality check on the merchandize and then ship as per your order and destination. Zohraa ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. From the time your order is dispatched from our Order Processing Centre, it takes 2- 7 working days to reach you.
Customer Support :
+91 22 67304947