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Amazon GREAT INDIAN SCAM!!

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Sushrut.B

I bought a TP-Link WiFi Router on Prime Day sale, on 22nd September, 2022 & Amazon delivered a completely wrong product on the same day...Since that day, I am trying to resolve the problem with Amazon but they are only replying with generic & non-helpful replies...

I bought a WiFi 6 router which costs 9k & they sent me 1500-2000 worth of obsolete AC750 router & that too looks like an used/customer returned old item without any label or manufacturing date written on the box...

https://cdn0.desidime.com/attachments/photos/811490/medium/AmazonRemovingMyNegativeFeedback.jpg?1664534257


You can clearly see from the attached screenshot, how Amazon removed my Negative feedback from Appario Retail's profile to cover the seller's scam of sending a cheap item instead of the item which was ordered from him...Click on the photo to zoom it...

I am literally begging them since 22nd September to take the wrong product back & send me the refund but Amazon is not resolving my issue after hundreds of phone calls, chats & social media complaints...

They made me wait saying they will support me even after the return window gets finished but today my return window got finished & this is what they sent to me in the email after multiple times requesting to reply back...
______________________________

"I'd like to inform you that we had escalated this issue to our logistics team internally.

As per the update, we've received a confirmation that the correct product was shipped and delivered in a proper condition.

Hence, we'd not be able to assist you with a replacement or refund in this regard."
_________________________

So, they made me wait till my return window finishes & then sending me this...I have already complained online on National Consumer Helpline & on PGPortal site but not sure if they will at all help & how long it will take because I'm sure they are receiving many complaints like this as if you check Amazon's twitter timeline, you can see the huge flood of complaints where many people also complaining that, Amazon delivery people even marking order as Delivered without even delivering or calling the customers...

You can check that Amazon is removing all negative feedbacks from Appario Retail's profile without resolving any of the customer's issues : https://www.amazon.in/sp?seller=A14CZOWI...LG

Anyone raised a chargeback against any Indian company?? I can do that with SBI but last time I had to dispute a transaction, it was an international transaction & it took 4 months for IDFC just to tell me that they couldn't reverse the transaction.. So much protection on a Visa Signature Credit Card lol...

Not sure how efficient SBI Card's dispute system is, as I never had to use it before...If anyone can Please enlighten, it will help...

Thank You...

P.S, I have also removed all my payment details from Amazon & won't buy anything from them if I don't get my money back...We just blindly come on Amazon & buy everything but if we research properly without being blind, we can also get the same items in cheaper rates from other sites...Maybe those sites will not be even 1/1000 as big as SCAMAZON but atleast they will have value for their old & loyal customers...I have mentioned in a thread before that I am facing too many wrong items & damaged items cases from Amazon lately & when I am trying to return them, pickup guys are denying to take them back...I wish I didn't buy the Prime membership just recently...I thought I would get a faster & better service by buying Prime...My bad...

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Amazon always removes negative reviews from their fulfilled/prime sellers (not just Appario). 

If the received AC750 router is in sealed state, then three possibilities

1. Listing error
2. Mix-up at warehouse (via prev undelivered returns)
3. Scam by delivery executives ( Less likely but chances are there )

This issue needs collective reporting. I faced similar issues before (Amazon sending renewed items for new purchases, parts removed).. initially they used to approve returns easily but now things are complicated. The investigation is obv fake, easy refund processing for first such instance but if such things keep repeating then they are denying refund and even suspending accounts. Contacted amazon supported, wasted 30min-1hr with account specialist on phone (+ mailed ecr/bezos) but they are in no mood to understand the issue and admit the faults at their end (Pickup and warehouse). So, stopped purchasing risky products from amazon and even gave up few minor refunds for undelivered goods (because i'm sure account flagging is nex)

Unboxed deliveries via OTP (like flipkart) seem to be only solution for these but amazon is least interested in doing so

Finance Ninja Finance Ninja
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kukdookoo wrote:

All of you please please read this carefully

yes all the websites can be wrong, as in wrong seller/wrong product sent, or maybe some customer returned wrong product and they sent same to you without checking. but nowadays they are treating their delivery persons as God's. gone is the time when they used to raise complains against them maybe due to associations or maybe that the delivery persons work under a thekedari system their decision is final. now whatever their delivery person say is correct for them. here i have seen delivery persons taking out everything and within 6 months buy their own shop, discussed with @getready paji. @xxxyyyzzz friend got a cpu (or whatever it was) with some component missing. here one delivery person was caught he used to order custom built pcs, take everything out and send empty cpu back. there is also one refund scammer on dd which everyone knows who he is.

conclusion- hamesha middle class ki hi lagti ha

I have stopped buying high value items from Amazon/Flipkart. Prefer croma/reliance digital {store pick-up} or direct company stores. They don't feel customer centric (plus no good deals) anymore and banks ka bhi kya kehna 
Benevolent Benevolent
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All of you please please read this carefully

yes all the websites can be wrong, as in wrong seller/wrong product sent, or maybe some customer returned wrong product and they sent same to you without checking. but nowadays they are treating their delivery persons as God's. gone is the time when they used to raise complains against them maybe due to associations or maybe that the delivery persons work under a thekedari system their decision is final. now whatever their delivery person say is correct for them. here i have seen delivery persons taking out everything and within 6 months buy their own shop, discussed with @getready paji. @xxxyyyzzz friend got a cpu (or whatever it was) with some component missing. here one delivery person was caught he used to order custom built pcs, take everything out and send empty cpu back. there is also one refund scammer on dd which everyone knows who he is.

conclusion- hamesha middle class ki hi lagti ha

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If this issue doesn't get resolved in 30 days or so file a case in consumer court and let it take it's own course. I guess some fraudster swapped in the cheaper model while returning the original router and Amazon will keep selling it until someone decides to swallow his/her loss.

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LIMBO wrote:

If this issue doesn't get resolved in 30 days or so file a case in consumer court and let it take it's own course. I guess some fraudster swapped in the cheaper model while returning the original router and Amazon will keep selling it until someone decides to swallow his/her loss.

Bro like I mentioned, I already complained on National Consumer Helpline here : https://consumerhelpline.g...n/

And also on PGPortal today but not sure if they will take action against this scamming...

And I am not alone...You can check their twitter timeline...How the hell packages are being marked as Delivered without OTP confirmation?? Then WTF is the necessity/security of the OTPs??

Also is the consumer court you are talking about is the same as National Consumer Helpline or it's a different site?? Sorry for asking this but I mostly complained on NCH & PGPortal before so not sure if there is a separate Consumer Court than the NCH...

Here is also another site where I can complain officially : https://edaakhil.n...n/

Benevolent Benevolent
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All of you please please read this carefully

yes all the websites can be wrong, as in wrong seller/wrong product sent, or maybe some customer returned wrong product and they sent same to you without checking. but nowadays they are treating their delivery persons as God's. gone is the time when they used to raise complains against them maybe due to associations or maybe that the delivery persons work under a thekedari system their decision is final. now whatever their delivery person say is correct for them. here i have seen delivery persons taking out everything and within 6 months buy their own shop, discussed with @getready paji. @xxxyyyzzz friend got a cpu (or whatever it was) with some component missing. here one delivery person was caught he used to order custom built pcs, take everything out and send empty cpu back. there is also one refund scammer on dd which everyone knows who he is.

conclusion- hamesha middle class ki hi lagti ha

Benevolent Benevolent
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@ op

paji i have seen ur reviews on amazon and that you are verified reviewer.still they dont listen to you? sad

not possible to create replacement on ur own?

Benevolent Benevolent
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Sushrut.B wrote:

Bro like I mentioned, I already complained on National Consumer Helpline here : https://consumerhelpline.g...n/

And also on PGPortal today but not sure if they will take action against this scamming...

And I am not alone...You can check their twitter timeline...How the hell packages are being marked as Delivered without OTP confirmation?? Then WTF is the necessity/security of the OTPs??

Also is the consumer court you are talking about is the same as National Consumer Helpline or it's a different site?? Sorry for asking this but I mostly complained on NCH & PGPortal before so not sure if there is a separate Consumer Court than the NCH...

Here is also another site where I can complain officially : https://edaakhil.n...n/

dont keep high hopes from those sites.

what @LIMBO paji mean is filing a case in court
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Sushrut.B wrote:

Bro like I mentioned, I already complained on National Consumer Helpline here : https://consumerhelpline.g...n/

And also on PGPortal today but not sure if they will take action against this scamming...

And I am not alone...You can check their twitter timeline...How the hell packages are being marked as Delivered without OTP confirmation?? Then WTF is the necessity/security of the OTPs??

Also is the consumer court you are talking about is the same as National Consumer Helpline or it's a different site?? Sorry for asking this but I mostly complained on NCH & PGPortal before so not sure if there is a separate Consumer Court than the NCH...

Here is also another site where I can complain officially : https://edaakhil.n...n/

No. The first level is the district consumer court, offline. The RBI Ombudsman came to my rescue earlier so I was deprived of the dubious pleasure of dealing with the former. SBI was of no help other than bearing the penalty imposed. CC chargeback ought to  be more effective. 

Would it help to also bring TP-Link into the loop? Serial no. mismatch etc. 

I came to know about this issue only recently in the Zotac mini PC thread. 

Edit: Sunasuna had a negative experience with e-daakhil IIRC. 

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Amazon always removes negative reviews from their fulfilled/prime sellers (not just Appario). 

If the received AC750 router is in sealed state, then three possibilities

1. Listing error
2. Mix-up at warehouse (via prev undelivered returns)
3. Scam by delivery executives ( Less likely but chances are there )

This issue needs collective reporting. I faced similar issues before (Amazon sending renewed items for new purchases, parts removed).. initially they used to approve returns easily but now things are complicated. The investigation is obv fake, easy refund processing for first such instance but if such things keep repeating then they are denying refund and even suspending accounts. Contacted amazon supported, wasted 30min-1hr with account specialist on phone (+ mailed ecr/bezos) but they are in no mood to understand the issue and admit the faults at their end (Pickup and warehouse). So, stopped purchasing risky products from amazon and even gave up few minor refunds for undelivered goods (because i'm sure account flagging is nex)

Unboxed deliveries via OTP (like flipkart) seem to be only solution for these but amazon is least interested in doing so

Deal Lieutenant Deal Lieutenant
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received sansui broken tv   instead of samsung frame tv  ( but in samsung box ) , this happened to me 5 month ago in march sale , thnk god it was open box delivery , but the thing i want to convey here these thing cant happpen due to some listing error  this was deliberately  done by some warehouse guy or delivery guy 

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getready wrote:

Amazon always removes negative reviews from their fulfilled/prime sellers (not just Appario). 

If the received AC750 router is in sealed state, then three possibilities

1. Listing error
2. Mix-up at warehouse (via prev undelivered returns)
3. Scam by delivery executives ( Less likely but chances are there )

This issue needs collective reporting. I faced similar issues before (Amazon sending renewed items for new purchases, parts removed).. initially they used to approve returns easily but now things are complicated. The investigation is obv fake, easy refund processing for first such instance but if such things keep repeating then they are denying refund and even suspending accounts. Contacted amazon supported, wasted 30min-1hr with account specialist on phone (+ mailed ecr/bezos) but they are in no mood to understand the issue and admit the faults at their end (Pickup and warehouse). So, stopped purchasing risky products from amazon and even gave up few minor refunds for undelivered goods (because i'm sure account flagging is nex)

Unboxed deliveries via OTP (like flipkart) seem to be only solution for these but amazon is least interested in doing so

Unboxed deliveries via OTP (like flipkart) seem to be only solution for these but amazon is least interested in doing so

why paji? they dont do this in other countries?


Scam by delivery executives
paji this thing is happening all over.maybe if everyone raises this then they will understand.
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kukdookoo wrote:

@ op

paji i have seen ur reviews on amazon and that you are verified reviewer.still they dont listen to you? sad

not possible to create replacement on ur own?

Yes I'm now a verified loser...They ONLY see money...No value for how old, how loyal, how many lacs of transactions made, how much I tried to help other buyers by answering to their questions, Prime membership nothing mattered...

And no...If creating the replacement myself would have been possible, why would I even ask for their help??

I am on Amazon almost since when they came in India & I have never seen this message before,

"This is quite unfortunate...To get a free refund or replacement, contact our customer care.. Meanwhile we will appoint an investigating officer to investigate why you received the wrong item"...

This is what was written when I tried to place the return request myself...Looks like the scamming was PRE-PLANNED during the time of Great Indian Festival as I never seen this before...They intentionally disabled the return system at the sale time so they can do whatever they want & customers can't return items...

Way too many customers are complaining but Amazon is only sending them generic replies...

One such example from Twitter... Screenshot attached below...

And yes when the delivery people deny to pickup the returns, I call Amazon & ask Amazon reps to tell the delivery people over the call, to pickup the packages but as you correctly said, the pickup people then call their MALIK or whatever & say, I can't take this back as I have instructions to follow...


https://cdn0.desidime.com/attachments/photos/811521/original/AmazonSamming.jpg?1664537984

Finance Ninja Finance Ninja
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kukdookoo wrote:

All of you please please read this carefully

yes all the websites can be wrong, as in wrong seller/wrong product sent, or maybe some customer returned wrong product and they sent same to you without checking. but nowadays they are treating their delivery persons as God's. gone is the time when they used to raise complains against them maybe due to associations or maybe that the delivery persons work under a thekedari system their decision is final. now whatever their delivery person say is correct for them. here i have seen delivery persons taking out everything and within 6 months buy their own shop, discussed with @getready paji. @xxxyyyzzz friend got a cpu (or whatever it was) with some component missing. here one delivery person was caught he used to order custom built pcs, take everything out and send empty cpu back. there is also one refund scammer on dd which everyone knows who he is.

conclusion- hamesha middle class ki hi lagti ha

I have stopped buying high value items from Amazon/Flipkart. Prefer croma/reliance digital {store pick-up} or direct company stores. They don't feel customer centric (plus no good deals) anymore and banks ka bhi kya kehna 
Benevolent Benevolent
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xedo123 wrote:

received sansui broken tv   instead of samsung frame tv  ( but in samsung box ) , this happened to me 5 month ago in march sale , thnk god it was open box delivery , but the thing i want to convey here these thing cant happpen due to some listing error  this was deliberately  done by some warehouse guy or delivery guy 

thru fk?

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Sushrut.B wrote:

Yes I'm now a verified loser...They ONLY see money...No value for how old, how loyal, how many lacs of transactions made, how much I tried to help other buyers by answering to their questions, Prime membership nothing mattered...

And no...If creating the replacement myself would have been possible, why would I even ask for their help??

I am on Amazon almost since when they came in India & I have never seen this message before,

"This is quite unfortunate...To get a free refund or replacement, contact our customer care.. Meanwhile we will appoint an investigating officer to investigate why you received the wrong item"...

This is what was written when I tried to place the return request myself...Looks like the scamming was PRE-PLANNED during the time of Great Indian Festival as I never seen this before...They intentionally disabled the return system at the sale time so they can do whatever they want & customers can't return items...

Way too many customers are complaining but Amazon is only sending them generic replies...

One such example from Twitter... Screenshot attached below...

And yes when the delivery people deny to pickup the returns, I call Amazon & ask Amazon reps to tell the delivery people over the call, to pickup the packages but as you correctly said, the pickup people then call their MALIK or whatever & say, I can't take this back as I have instructions to follow...


https://cdn0.desidime.com/attachments/photos/811521/original/AmazonSamming.jpg?1664537984

paji if u dont mind then can u share the ss of the reutrn/replacement page?want to see what they show there.

And no...If creating the replacement myself would have been possible, why would I even ask for their help??

i understood that it was not possible this is why asking for ss of that page.

you are mentioning that it is a scam by them, i am 100% sure it was delivery person, now if u go to court then trust me they will find this thread. they will instantly crush u in seconds.hope u get my point.


and paji we are all losers in way or the other. dil chota na karo.

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kukdookoo wrote:

Unboxed deliveries via OTP (like flipkart) seem to be only solution for these but amazon is least interested in doing so

why paji? they dont do this in other countries?


Scam by delivery executives
paji this thing is happening all over.maybe if everyone raises this then they will understand.

Scams happen everywhere. In other countries, there is doorstep delivery concept (Chances of packages getting stolen by neighbors or random strangers). Think delivery code/OTP based delivery system exists there too (for high value purchases) but i am hearing about unboxed deliveries for the first time through flipkart

People trend "BoycottAmazon" on twitter for all unimportant reasons while they should be doing for this particular issue. May be if something like this happens to a high profile individual (Movie star/politician/tech reviewer) then amazon might do something

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LIMBO wrote:

No. The first level is the district consumer court, offline. The RBI Ombudsman came to my rescue earlier so I was deprived of the dubious pleasure of dealing with the former. SBI was of no help other than bearing the penalty imposed. CC chargeback ought to  be more effective. 

Would it help to also bring TP-Link into the loop? Serial no. mismatch etc. 

I came to know about this issue only recently in the Zotac mini PC thread. 

Edit: Sunasuna had a negative experience with e-daakhil IIRC. 

Due to physical problems can't take help from offline consumer court...I'm "almost bedridden" since last 4 years...

Plus it's Durga Puja now here in Kolkata so the matter will not even be taken into consideration now & will only get delayed because for them maybe the amount is not huge...

The invoice by Appario Retail does not have any serial number on it...It only has the Amazon item code & I didn't buy from TP-Link so TP-Link won't be able to track it.. They would just ask me to contact Amazon for sure...
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File a dispute on email and in writing with bank. Don't pay. If bank doesn't help go to rbi ombudsman. 

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Sushrut.B wrote:
Due to physical problems can't take help from offline consumer court...I'm "almost bedridden" since last 4 years...

Plus it's Durga Puja now here in Kolkata so the matter will not even be taken into consideration now & will only get delayed because for them maybe the amount is not huge...

The invoice by Appario Retail does not have any serial number on it...It only has the Amazon item code & I didn't buy from TP-Link so TP-Link won't be able to track it.. They would just ask me to contact Amazon for sure...
Checked P-slip/Warranty 1? Invoice doesn't have serial number but this one does (at least for select products)
Analyst Analyst
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Same happened with me but i received cheap speaker

Same seller - Appario 

Also Amazon deleted my negative feedback to Appario Retail withing 5 minutes citing it's fulfilled by Amazon and we take responsibility of the order.


You can check my thread 

https://www.desidime.com/discussions/received-r...

It's sad they didn't provided you resolution after raising concern.

For my order return is scheduled for tomorrow.... Hopefully i will be able to send the wrong item and get rid of that rajshri thing.

ALL THESE THINGS ARE BEING DONE AT THE WAREHOUSE STAGE OR DELIVERY STAGE

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Sushrut.B wrote:
Due to physical problems can't take help from offline consumer court...I'm "almost bedridden" since last 4 years...

Plus it's Durga Puja now here in Kolkata so the matter will not even be taken into consideration now & will only get delayed because for them maybe the amount is not huge...

The invoice by Appario Retail does not have any serial number on it...It only has the Amazon item code & I didn't buy from TP-Link so TP-Link won't be able to track it.. They would just ask me to contact Amazon for sure...

Oh. That's too bad. You do have 2 years time to file a case in consumer court. Folks have filed cases for even a few hundred rupees and lower still so your case will surely get it's due importance. In the course of my one visit to the consumer court the officials were pretty helpful. 

Benevolent Benevolent
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getready wrote:

Scams happen everywhere. In other countries, there is doorstep delivery concept (Chances of packages getting stolen by neighbors or random strangers). Think delivery code/OTP based delivery system exists there too (for high value purchases) but i am hearing about unboxed deliveries for the first time through flipkart

People trend "BoycottAmazon" on twitter for all unimportant reasons while they should be doing for this particular issue. May be if something like this happens to a high profile individual (Movie star/politician/tech reviewer) then amazon might do something

It will never happen to them. Imagine courier in name of emoji shah politician and u are the delivery person.you will protect the box with everything that u have.plus everything is open box delivery for them whether its mentioned or not.
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LIMBO wrote:

Oh. That's too bad. You do have 2 years time to file a case in consumer court. Folks have filed cases for even a few hundred rupees and lower still so your case will surely get it's due importance. In the course of my one visit to the consumer court the officials were pretty helpful. 

It would be helpful if there will be complete detailed thread about filing cases to offline district consumer court.

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kukdookoo wrote:
They give unboxed deliveries it seems @getready but for limited products?
For large appliances (TVs, Refrigerators, Washing machines), its there for a while i guess (Both FK & Amazon)
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getready wrote:

Amazon always removes negative reviews from their fulfilled/prime sellers (not just Appario). 

If the received AC750 router is in sealed state, then three possibilities

1. Listing error
2. Mix-up at warehouse (via prev undelivered returns)
3. Scam by delivery executives ( Less likely but chances are there )

This issue needs collective reporting. I faced similar issues before (Amazon sending renewed items for new purchases, parts removed).. initially they used to approve returns easily but now things are complicated. The investigation is obv fake, easy refund processing for first such instance but if such things keep repeating then they are denying refund and even suspending accounts. Contacted amazon supported, wasted 30min-1hr with account specialist on phone (+ mailed ecr/bezos) but they are in no mood to understand the issue and admit the faults at their end (Pickup and warehouse). So, stopped purchasing risky products from amazon and even gave up few minor refunds for undelivered goods (because i'm sure account flagging is nex)

Unboxed deliveries via OTP (like flipkart) seem to be only solution for these but amazon is least interested in doing so

No the box was not sealed & neither there was any error in the listing as many people bought it from Amazon already & it's a very popular TP-Link model...And if there would have been any listing error, how come the proper product name is mentioned on the invoice but they sent me another product without any manufacturing date & importer details on it...The box looks like new but it was not sealed...This is most probably a refurbished item returned by a customer...

It was Pre-Planned as their twitter account is flooded with complaints of wrong items & not delivered but marked as Delivered items cases...

Flipkart delivery people deny to show packages before sharing the OTP, even for Unboxed packages...I faced this issue several times too...

I had bought a Poco M4 Pro for my younger brother in last sale from Flipkart & it was supposed to be an unboxed delivery...But when I asked the Ekart guy to show me the package, he did not let me open the package until I shared the OTP & this is after showing him from Flipkart's App that, it's an Unboxed delivery product & Flipkart had clearly written that, they won't accept any missing/damage/wrong items if I share the OTP before checking it...

But he still did not allow me to open the package & I had to take the risk of sharing the OTP first...Fortunately the product was correct. .If I would have received a wrong/damaged/different product AFTER sharing the OTP, the eKart guy would just leave my house asking me to contact Flipkart to get it resolved & then Flipkart would deny my request of replacement/refund asking me why I shared the OTP before checking the package & they wouldn't even listen that their delivery person didn't allow me to unbox it before sharing the OTP...

Sab shale same hain...Poora desh hi corrupted hain...

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kukdookoo wrote:

paji if u dont mind then can u share the ss of the reutrn/replacement page?want to see what they show there.

And no...If creating the replacement myself would have been possible, why would I even ask for their help??

i understood that it was not possible this is why asking for ss of that page.

you are mentioning that it is a scam by them, i am 100% sure it was delivery person, now if u go to court then trust me they will find this thread. they will instantly crush u in seconds.hope u get my point.


and paji we are all losers in way or the other. dil chota na karo.

Return period is over as I mentioned in my main post paaji...29th tak tha return period...Now it's showing Return Window Closed...Itna harassment ho raha tha 22nd ko purchase karne ke baad se, ke iss cheez ka ss lena reh gaya... 😌

But I'm sure other dimers jinka return window aabhitak khatam nhi huya, can give you this ss...
Deal Subedar Deal Subedar
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Golden_bhidu wrote:

File a dispute on email and in writing with bank. Don't pay. If bank doesn't help go to rbi ombudsman. 

Knowing SBI's customer care, will  they help?? If I don't pay CC bill, my CIBIL will get hampered...I never ever missed a single due date...😞
Deal Subedar Deal Subedar
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Amazon has consistently removed every single negative seller review I left if its their own sellers like Appario, etc.

So, I have stopped writing reviews altogether. They are running a scam. 

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