5 GB add-on voucher redemption issue of JIO

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Deal Subedar
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My monthly data usage is 7-8 GB only. Also I have 2 5 GB add-on vouchers. So for this month I redeemed Rs 98 voucher (UL calling and 2GB voucher) which was bought before price increase and I thought of using 5 GB add on voucher, but I could not redeem the voucher. When I complained to them first they mentioned issue with device. I had switched to older device still I was getting the same error. When I complained they said voucher can be redeemed only if you have a plan of 199, Rs. 249, Rs. 349, Rs. 399, Rs. 444, Rs. 555, Rs. 599 and Rs. 2121. I am not able to understand the same from below t&c link. Where is it mentioned?

Offer link : https://www.jio.com/en-in/jio-xiaomi-redmi-note...

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Moderator

It’s wrong info! I have been using those ones with 329 (not mentioned abv in op) for months. It must be something else, that’s stopping you from using those. Try again later..

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Check what voucher it is.
There are two categories,
a. 5gb that comes with 50 recharge, has 90 days validity, this can be used on 98 plan
b. Add-On benefits 5gb, these were issued earlier, dont have validity mentioned, these can be used only with daily data plans, such as 199, 299 etc. But not applicable on 98, 129, 329 plan. https://cdn0.desidime.com/attachments/photos/635454/medium/Screenshot_2020-09-07-09-51-09-295_com.jio.myjio.png?1599452541

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deb3l wrote:

It’s wrong info! I have been using those ones with 329 (not mentioned) for months. It must be something else, that’s stopping you from using those. Try again later..

No, add-on benefits vc, which were issued long back and doesnt have validity mentioned, dont work with 129,329 plan. Havent tried with 98.
5gb vc received from 50 recharge do work.

2,110
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insta wrote:

No, add-on benefits vc, which were issued long back and doesnt have validity mentioned, dont work with 129,329 plan. Havent tried with 98.
5gb vc received from 50 recharge do work.

No idea about the long back vchs. So, do they work with the yearly plans also? Or just normal trimonthly plans??

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deb3l wrote:

No idea about the long back vchs. So, do they work with the yearly plans also? Or just normal trimonthly plans??

They work with all daily data plans. 199, 249,399 etc. Will not work with yearly 1299 plan, but will work on 2399 plan.

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insta wrote:

They work with all daily data plans. 199, 249,399 etc. Will not work with yearly 1299 plan, but will work on 2399 plan.

Working on 1299 plan also.

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AS007 wrote:

Working on 1299 plan also.

Not regular but Add-on bebefits?

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insta wrote:

Not regular but Add-on bebefits?

Now data vouchers stopped working on 1299 plan.

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You mean
Recharging for 1600 and activating 1299 plan along with data vouchers received with 1600 recharge.
That doesn’t work anymore?

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hittusattu848 wrote:

You mean
Recharging for 1600 and activating 1299 plan along with data vouchers received with 1600 recharge.
That doesn’t work anymore?

Someone please comfirm.

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AS007 wrote:

Now data vouchers stopped working on 1299 plan.

No, tried now. Data Voucher is successfully activated for 1299 plan.

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deb3l wrote:

It’s wrong info! I have been using those ones with 329 (not mentioned abv in op) for months. It must be something else, that’s stopping you from using those. Try again later..

Hey this 329 recharge can only be done through JIO app? I tried with payzapp and it failed. Amazon, paytm etc doesnt allow since its not listed..

Missing