5G network option issue in Moto G 5G

@LIMBO

Looks like a software bug. You can dial *##4636##* to change network as well.

can u tell your update date from update history?

LIMBO wrote:

Looks like a software bug. You can dial *##4636##* to change network as well.

already tried. Even after selecting NR option there, only 4G, 3G, 2G options appear in settings->network settings when Jio sim present. When Airtel/Vi present there appear 5G, 4G, 3G, 2G options automatically !

demerius2020 wrote:

can u tell your update date from update history?

Jan 18, 2023

Go to MyJio App and Check the Device Comaptibilty it will show everything Like Does Your Mobile Supports 5G Right Now or Not?

thatsview wrote:
already tried. Even after selecting NR option there, only 4G, 3G, 2G options appear in settings->network settings when Jio sim present. When Airtel/Vi present there appear 5G, 4G, 3G, 2G options automatically !

Have you checked with only the Jio SIM inserted? 

shraaj wrote:

Go to MyJio App and Check the Device Comaptibilty it will show everything Like Does Your Mobile Supports 5G Right Now or Not?

It shows that the mobile supports 5G. Also, if the issue is with mobile then how it shows 5G option when Airtel/Vi sim inserted ?

LIMBO wrote:

Have you checked with only the Jio SIM inserted? 

Yes. 5G option didn't show whenever Jio sim present in one or both slots (including the case when in one slot Jio sim and other sloth empty)

Looks like Moto didn't deliver the software update necessary to enable 5G SA which is required in case of Jio. It's par for the course for Moto. 

https://tech.hindustantimes.com/mobile/news/mot...?

Only 5G NSA can be expected to work. 

Many complaints in Lenovo forums regarding lack of Jio 5G support. 

thatsview wrote:

It shows that the mobile supports 5G. Also, if the issue is with mobile then how it shows 5G option when Airtel/Vi sim inserted ?

Reset the Network Settings and also take out all SIM and Reboot the device and then check!