A typical fraud company

74°
Deal Newbie
kamal2893168

Order number 1020206017, Swipe Elite 4G worth Rs. 4000 which I collected in two months so that I could buy a phone for my mom. What I got was a phone with defected receiver and display and they are not even taking responsibility to replace it. Instead telling me to contact the swipe brand. I went to the service centre as well they said this can’t be repaired. I lodged the complaint within 3 hours but after getting the delivery on 2nd Feb, 2018. There is a 7 day return and replacement policy and for phones the policy is of 10 days. But the Homeshop 18 is not responsible enough and quite unaware about this policy. Purchase goods from any other channel but Kindly don’t purchase anything from this channel. What they do is just stealing your money in return of the defected products.

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Post Emperor Post Emperor
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Okay as per experiences with the ecom comapanies…

Do these :-

FIRSTLY call there customer executive and directly tell them to connect to the senior level officer and tell them the issue… Along with the same…write the email to them ….and told them everything and apply for the replacement of return over the defective piece…

Secondly …. Make post this issue to the Twitter or Facebook in Thier official channels… MAKE SURE DO NOT USE THE DIRECT MESSAGE OR PERNAL MESSAGE ….many times to save their image publically Thier social media team help a lot with this type issues…

Thirdly if anything could not do work…please file a written complaint to the consumer court and post it over email and on social media and also post them speedpost….

I had many experiences of same kind….where only senior officials only could help….and files a petition in court is the last option….

Deal Cadet Deal Cadet
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Many people almost forgot about the site you’ve mentioned! More than cheap price, people should look into after sales support, which can be least expected from Amazon & Flipkart only. Not even Snapdeal now a days, let alone ShopClues, and don’t exactly much know about Tatacliq.

Post Emperor Post Emperor
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Dude you are right…. Homeshop18 and Snapdeal was good option earlier couple of year ….but these days people don’t want to shop with…..they have worst policies and pretty low consumer greivances solving intentions….

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