After amex which bank/plateform has strongest suport for consumer

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Last Comment 2023-01-19

demerius2020

2023-01-16

its comon that Amex has best consumer support in case of chargeback due to its strong consumer suport policies , after amex which other bank offer the best of it >?

is chargeback policy differ by banks or plateform (rupay/master/visa)?

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https://www.desidime.com/discussions/after-amex-which-bank-plateform-has-strongest-suport-for-consumer?page=1#post_9032553

saurabh1090

2023-01-16

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Citi Bank

https://www.desidime.com/discussions/after-amex-which-bank-plateform-has-strongest-suport-for-consumer?page=1#post_9032636

Hotsoup

2023-01-16

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Which is closing now and taken over by worst customer care Axis Bank pensive pensive

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https://www.desidime.com/discussions/after-amex-which-bank-plateform-has-strongest-suport-for-consumer?page=1#post_9032876

Sadda-Haq-Aithe-Rakh

2023-01-16

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icici is good.

https://www.desidime.com/discussions/after-amex-which-bank-plateform-has-strongest-suport-for-consumer?page=1#post_9033622

narayana1dd249

2023-01-17

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hsbc is good

https://www.desidime.com/discussions/after-amex-which-bank-plateform-has-strongest-suport-for-consumer?page=1#post_9035097

jambui

2023-01-18

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Axis twitter team has most no of tallebaaj.

Waise why every other thread turns into Axis rant thread.

https://www.desidime.com/discussions/after-amex-which-bank-plateform-has-strongest-suport-for-consumer?page=1#post_9035134

Snapz

2023-01-18

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@getready @guest_999 @AppleFan

https://www.desidime.com/discussions/after-amex-which-bank-plateform-has-strongest-suport-for-consumer?page=1#post_9035383

getready

2023-01-18

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AMEX better customer support is because of its all paid card offerings & small customer base (~15 lakh)? Also, until recently the cards were reserved only for employed (+ limited serviceable cities/towns)

Citi too belongs to the same league with ~15 lakh customers and they're infamous for rejecting credit cards for various reasons (self employed, too many credit cards & ..)

On the other hand: HDFC, SBI Card, Axis & ICICI got way more number of customers (ICICI Apay and FK Axis alone got a customer base of 20/30 lakh each). With increasing customer case (especially via free cards) i believe changes in chargeback / support policies are inevitable

AFAIK it is the banks / cc issuers behind these chargeback polices and they're largely similar across all prominent options (except for may be the timeline/deadline for raising disputes) and unless you got a very convincing argument they tend to side with the merchants