ajio refund

Drdrake wrote:
When I called the support line about my delayed Mellora order, they took note of my complaint, and Mellora shipped the following day and arrived within two days. No use cancelling if you're not in a hurry

kukdookoo wrote:
when did u call them?after shipping maximum timeline was over?

Drdrake wrote:
On order delivery date, on next day order was shipped and within next 2 days was delivered

kukdookoo wrote:
Here much more time has passed and they tell to wait for 24 hours everyday

Drdrake wrote:
Don't look at there app tracking its worst. My ordered was delivered 2days back and in app it still shows delivery delayed. Once the seller shipped you should receive a email/sms from bluedart follow that

sudbht wrote:
In my case its reverse. I got my gold after a month and they PayU refunded my money as well Mine was Malabar Gold.

kukdookoo wrote:
they auto refunded after delivering gold?thru which card payment was done?

sudbht wrote:
Yes Payu refunded it. Nothing is showing in ajio app. It was through hdfc cc.

@getready @Mayavi @Tejaa @bohemian

today someone received 2gm x 2 coins packed in one box inplace of 5gm coin ordered.their packet dont have weight mentioned outside.they have made unboxing video.customer care is pathetic,they said someone will call in 48 hours.they said that no video is required.what should be done?

kukdookoo wrote:

@getready @Mayavi @Tejaa @bohemian

today someone received 2gm x 2 coins packed in one box inplace of 5gm coin ordered.their packet dont have weight mentioned outside.they have made unboxing video.customer care is pathetic,they said someone will call in 48 hours.they said that no video is required.what should be done?

Tejaa wrote:
Write an email with video/drive link, and ask to create a return request. 

kukdookoo wrote:
you cancelled order after delivery or did they automatically refund?

kukdookoo wrote:

@getready @Mayavi @Tejaa @bohemian

today someone received 2gm x 2 coins packed in one box inplace of 5gm coin ordered.their packet dont have weight mentioned outside.they have made unboxing video.customer care is pathetic,they said someone will call in 48 hours.they said that no video is required.what should be done?

@getready @Mayavi @Tejaa @bohemian

ajio customer care is pathetic. no replies even after sending unboxing video. will icici bank help with chargeback? if yes then how to do it? transaction date is mid of last month.

kukdookoo wrote:

@getready @Mayavi @Tejaa @bohemian

ajio customer care is pathetic. no replies even after sending unboxing video. will icici bank help with chargeback? if yes then how to do it? transaction date is mid of last month.

kukdookoo wrote:
@getready @Mayavi @Tejaa @bohemian Paji ajio is telling now that they agree with the video but as it is a non returnable item they cannot take it back. About the missing 1gm they said that they cannot give partial refund as it is seller's fault who is the packer will icici help now?within how much time a chargeback needs to be raised?

Chargeback should help (Save the email or social media message where they accepted wrong quantity delivery & refund denial) and for ICICI you got 60 days to raise a dispute (from tx date)

getready wrote:

Chargeback should help (Save the email or social media message where they accepted wrong quantity delivery & refund denial) and for ICICI you got 60 days to raise a dispute (from tx date)

kukdookoo wrote:
they agreed on phone not on mail.will call recording help?
how to raise chargeback with icici?

how to raise chargeback with icici?

getready wrote:
I don't think call recording will be useful (no way to know that the other person belongs to Ajio*). Try for written confirmation via support email

how to raise chargeback with icici?

You can try their call support or download dispute form & send it to ICICI (Email/Mail/Fax)
ICICI - Chargeback