Amazon account hacked
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Hi all,
Just for awareness purpose.
Today when I woke up, I saw messages about deduction in my Amazon pay balance.
When I visited my Amazon account I found that 3 orders placed from my account for total 26000. I was in shocked and panic. I was having total 26500 amazon pay balance which I collected to purchase something big for my family. All these voucher were given by my employer time by time as appreciation.
I called Amazon to inform about this. They were kind enough. Collected all my information and inform to wait for 48 hours. In their investigation, if they found this as fraud case, they will revert my balance. I ask them if they need FRI case to register. CC said they don’t need it, but if you want you can register.
I have not yet registered any case, as one of my friend who works for Amazon suggested me to wait till Amazon’s response then registere case if no resolution found. He also inform many time Amazon returns money to customer in such cases.
I haven’t share my id/pwd with anyone. I dont have any games or any non required apps install on my mobile. Infact my mobile in encrypted as my employer has strict policy about it to use company email. I didn’t received any pwd change sms or OTP.
These orders were placed at 3.00AM. using Temp email address.
So as now, I have just informed Amazon about it and waiting for their response. I will keep you updated about it.
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That’s unfortunate. Usually this happens if you share your account info or install/sideload malicious app. These apps looks like normal apps or game. They work like any other app or game but they also collect data, read OTP and send it to the developer.
What did they order? Most probably gift cards. If they ordered physical items then it will take some time to ship and Amazon can cancel it easily.
I hope you get your money back.
Also, enable 2 factor authentication if you keep considerable balance (more than 1000 rs) in your account.
I have enabled 2 step to all my account if have 0 rs in my account for security reasons. Always enable 2 step verification nobody knows in which method fraud happens. Security needs to taken as consideration very seriously . Even 1rs is important.
I have already enabled 2 step verification. But as this was amazon pay balance order got placed without any otp.
Also as I said, my phone is already encrypted as per my company policy. I dont have any game or side apps installed on my mobile.
I am still in surprise how that bast**** got access of my account.
I have removed few details from my post, as you never know the hacker might be on DD too.
But order was for electronic gift voucher only.
Lets see what Amazon revert with. Hoping for best.
You need to enable 2 step verification for logging into Amazon account. You can use any Authenticator app which will need you to enter OTP when any device is used to access your Amazon account.
U enabled 2 step verification also nd no such malicious apps in urs device!! ?🤔 
@Amazonofficial So how’s this possible 
?
update :
Got email from Amazon.
My account is reset. and they confirm its a fraud case, they are not sure about the method though. I will be getting refund in 10 Days.
So happy and thankful to amazon team.
I will post update once I get refund.
Great. 
so far, these type of frauds were reported by only with accounts not having 2 factor authorisation.
the modus operandi is login at the middle of the night, change linked email id and password, buy gift cards using amazon pay balance.
this is the first time I am seeing someone claiming to have enabled amazon 2 factor authorisation login and still getting this type of fraud.
that makes it really worrysome.
OP please reconfirm that you have enabled amazon 2 factor login i.e. you require OTP every time to login to a new device.
My Amazon Account was hacked too earlier this morning at around 10:23 AM
Rs 3100.00 was paid on Amazon.in
Gift Card, E-mail Delivery
Send to: [email protected]
Amount: Rs. 100.00
Quantity: 1
Gift Card, E-mail Delivery
Send to: [email protected]
Amount: Rs. 1,000.00
Quantity: 3
-————————————————————————————-
Subtotal: Rs. 3,100.00
Postage & Packing: FREE
VAT: Rs. 0.00
-——
TOTAL: Rs. 3,100.00
Did you raise the complaint with Amazon?
Coincidentally I have received an email about changing my password as a precautionary measure just today. 
You might have used same password on other sites as well – possible reason
does not explain how 2FA login OTP was bypassed
It happened to me once. Luckily i had inly 20 in amazon pay. They changed my mail id also, spoke to CC. They used Rs. 20 to recharge but those recharge orders not showing in order details. Since then i stopped loading.
Update 2 :
Got all my money back to az pay. Also got 1250 extra.
Very happy and relaxed now.
Also abt 2fa, sorry for misunderstanding. My account was not having 2FA. Now I have added it.
So all is well now.
@panchabhut
Here is answer OP doest have 2FA enabled.
@NinjaPanda
did you enable 2FA ?
One more thing buy a online protection fraud insurance from MobiKwik for 1 months of RS 50 for 50000 max secure account
it will be applicable in mobikwik only and they are very sure that there accounts will be compromised so they launched this facility
Which Employer Gives Amazon GV As appreciation ?
#JustCurious
Can not disclose that, but these were to conduct interviews. Wise people will guess the employer 
If u use wallet extensively and autoload is on …. always go for “Two-Step Verification”
Yesterday was delivering a motorcycle to my customer and at that time received 2 msgs that my Amazon Pay balance has been deducted for two orders, I had 1000-1100 balance in that account.
Then got a mail that my email id is also being changed lol, as I was busy in my work couldn’t do anything.
Logged in through mobile after half an hour & found two orders of Big bazaar n Google Play , immediately changed the email to mine, selected “Resend of Gift Cards to my email id” , luckily that idiot was not able to use the Gvs, applied the Google Play GV to my account successfully, bought few stuffs from Big Bazaar through a friend too, enabled 2 step.
now complain to Amazon 
Same thing happened to me when I had ₹20k as Apay balance and I had also setup auto reload using credit card.
The fraudster did these activity in the afternoon. Thanks to me, I was holding the mobile phone when this happened and I stopped this activity very soon.
After 4-5 follow up with Amazon, they found it to be fraud transaction and reversed entire money into my apay balance and also provided some additional amount as a goodwill gesture.
Things to learn:
1. Setup 2FA
2. Don’t use same password for your Amazon account (I believe they have got access via Zomato/ixigo data breach)
3. Try not to keep so much balance and be worryfree.
4. Don’t setup auto reload
My account is hacked today and 5k has been used from it and I have raised a issue with Amazon . Waiting for reply from them. There have use auto load option also.
My Amazon account hacked today, the fraudster did transactions via magicpin to withdraw money from my Amazon account. Have raised a complaint with Amazon, let’s see
Just enabled 2fa ,. Didn’t knew Amazon could be hacked.
The same thing happened with my husband.. I wish to know whether the amount was refunded to you..thanks
It happened to me today. I logged into my Amazon app and saw a different name. Getting confused I moved to my account sections and order and saw everything set to null. All my previous orders for 7 years were just not there. To my fear I went to check into my pay balance and saw all zero. I lost 67k which I had kept in my pay balance as vouchers credits by my employer.
I tried resetting the password and then amazon could not even recognise my email. Spoke to amazon and I was told to send emails with all details and authenticity of my previous email address which was no longer accessible in amazon. So I cannot log in to my old email with amazon and had to login using my mobile and then reset my email.
I traced the email address and found the email service provider was Amazon Inc. The up Address I chased showed associated to Amazon INc in Portland Oregon.
Is this an insider job by Amazon?
Not at all expected from Amazon! 
Sorry for your loss bro. Don’t leave any stone unturned to get your money back. Chase them hard. They should return it to you, no matter what. It’s a breach ffs!! May all luck be your side.. 
Recently got sms that someone logged in. So immediately activated 2fa
still wonder y ppl keeps so much bal in Amazon
It was the vouchers that I received that I had to redeem as pay balance. They have redeem expiry and needed to be added. Then this COVID thing happened and all purchase was shut. Hence it just stayed in the balance.
Please Free Amazon balance gift me
[email protected]
Today my amazon account also got hacked(prime) and someone used to buy 800rs worth Google Play Gift cards.
- In gmail i got notification that some loggin in my amazon account from Tamil nadu.
- then immediately an order was placed from my account.
-i called customer care immediately and asked them to connect me to fraud team. The fraud team cancelled the gift card order and refunded my balance.
-Now i have turned on 2FA . This is my 6 year old account, first time got hacked. My password was secure and never exposed.(checked on haveibeenpwned)
-Overall good experience . 
Feel sorry for you. But keep in touch with Amazon. Have seen many cases in the past here on DD & Amazon have refunded the amount in case of fraudulent transactions.
Also for a safer always enable two step verification whether it’s Amazon, Gmail or any other app which can harm us financially or where there’s a possibility that someone can access our personal data/information.