Amazon and Flipkart

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Deal Cadet
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Hi guys, I wanted to know suppose if in Amazon and Flipkart some product is selling more than the MRP,what can we do apart from telling this to Amazon/Flipkart customer care, recently I had purchased one almonds packet from Amazon later found out that they charged me 5rs extra from the MRP price ,even though this amount is very less ,I just wanted to know any one else faced these kind of issue, I had contacted the Amazon customer service they took 20 minutes that it is their mistake and the agent informed me that she had raised a complaint regarding this , my doubt is whether they will really take action against this or simply leave this matter by only giving me the difference amount?

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do not buy , better get stuffs from nearest store by checking mrp/reviews etc .

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I have seen legal metrology department going on raids as per their jurisdiction. You may complaint against such sellers
Provisions read as:
Charging above MRP is an offence for which the trader can be prosecuted. Section 36 of Legal Metrology Act clearly states that whoever manufactures, packs, imports, sells, distributes, delivers or otherwise transfers, offers, exposes or possesses for sale, or causes to be sold, distributed, delivered or otherwise transferred, offered, exposed for sale any pre-packaged commodity that does not conform to the declarations on the package shall be punished with fine up to Rs 25,000 for the first offence. It can increase to Rs 50,000 for the second offence and subsequent offences can attract a fine of up to Rs 1 lakh or imprisonment for one year or both.

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Tjs15 wrote:

I have seen legal metrology department going on raids as per their jurisdiction. You may complaint against such sellers
Provisions read as:
Charging above MRP is an offence for which the trader can be prosecuted. Section 36 of Legal Metrology Act clearly states that whoever manufactures, packs, imports, sells, distributes, delivers or otherwise transfers, offers, exposes or possesses for sale, or causes to be sold, distributed, delivered or otherwise transferred, offered, exposed for sale any pre-packaged commodity that does not conform to the declarations on the package shall be punished with fine up to Rs 25,000 for the first offence. It can increase to Rs 50,000 for the second offence and subsequent offences can attract a fine of up to Rs 1 lakh or imprisonment for one year or both.

charging more than mrp is offense only if you buy only offline stores. If you buy online, you can be charged extra in the name of service charges. So, legally you can’t do anything if you are buying goods online which is getting delivered to your home.

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desidime__admin wrote:

charging more than mrp is offense only if you buy only offline stores. If you buy online, you can be charged extra in the name of service charges. So, legally you can’t do anything if you are buying goods online which is getting delivered to your home.

I think if anyone is changing extra while selling it online they have to explicitly mention the charges seperately. And same also applies to offline sales.

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desidime__admin wrote:

charging more than mrp is offense only if you buy only offline stores. If you buy online, you can be charged extra in the name of service charges. So, legally you can’t do anything if you are buying goods online which is getting delivered to your home.

Nope charging more than the mrp is an offence even if it is for one rs.
Most of the people who import from china do this. They will have mrp stickers of 100 so that they are billed and taxed less but they sale those things online for say 1500. Even if they forget to remove the mrp tag, the online websites will only repeat the same things what they did to the op.
OP can approach the consumer court if he wants.

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billubakra wrote:

Nope charging more than the mrp is an offence even if it is for one rs.
Most of the people who import from china do this. They will have mrp stickers of 100 so that they are billed and taxed less but they sale those things online for say 1500. Even if they forget to remove the mrp tag, the online websites will only repeat the same things what they did to the op.
OP can approach the consumer court if he wants.

nope, not when you buy online. Online buying price= MRP+service charges. Try filing a case.
If you file a case, the seller will just show an invoice stating MRP+service charges. You will be schooled by the judge as well wink

It is also valid in restaurants where they sell you packaged drinking water for Rs.50 (when MRP is just rs.22). So, it’s MRP+rs.28 service charges. rolleyes

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desidime__admin wrote:

nope, not when you buy online. Online buying price= MRP+service charges. Try filing a case.
If you file a case, the seller will just show an invoice stating MRP+service charges. You will be schooled by the judge as well wink

It is also valid in restaurants where they sell you packaged drinking water for Rs.50 (when MRP is just rs.22). So, it’s MRP+rs.28 service charges. rolleyes

he seller will just show an invoice stating MRP+service charges.
The invoice given by the seller to the customer matters not the invoice given to the seller by his supplier. I have some experience in this thing.
About restaurants etc. it is valid, because of pressure from the rich guys running them, because as per the courts they are providing you a service in there and not just arbitrage.

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