Amazon Best Class Customer Care

Here are the Images in IMG format:::  msgs are in reverse chronological order. please read from bottom 

When blind online trolls become BPO agents, this is what happens (Unlimited trash talking + Zero professionalism)

PS: This def needs to be reported (May be contact Bezos team?)

honestly I enjoyed . akhir vo bhi insaan hai yr.
lgta hai is ek chat ke chakkr me amazon wale sbka work from home bnd krenge.

getready wrote:

When blind online trolls become BPO agents, this is what happens (Unlimited trash talking + Zero professionalism)

PS: This def needs to be reported (May be contact Bezos team?)

I have provided an IMG link,, if possbile feel free to share it on social media, linked Ins ...

Also, I will def report it to amazon's escalation team.

 

getready wrote:

When blind online trolls become BPO agents, this is what happens (Unlimited trash talking + Zero professionalism)

PS: This def needs to be reported (May be contact Bezos team?)

Yeah no elections anywhere now, so this  guy joined as customer care agent it seems.

report this is unprofessional , even i have exp. unprofessionalism with amazon chat guys they talk like trash with long wait.. voice suport is much better .. i guess this is amazon India .. ruining the name of amazon 

send this to [email protected]

I am unable to add any Amazon deals(mostly only lightning deals) through Amazon app or website in my mobile but can do using website in my laptop. I shared screenshots with Amazon CC, several times. Sent reminders also. They even stopped replying. I stopped using Amazon for shopping anyways. Flipkart ftw. Flipkart looks so good now a days.

 it must be his last day at work.....so forget it.....

even if you raise this he would have left the company by then.....most probably......

Smarty wrote:

 it must be his last day at work.....so forget it.....

even if you raise this he would have left the company by then.....most probably......

I did ask like are you notice period 
he said no 

jileg wrote:
I am unable to add any Amazon deals(mostly only lightning deals) through Amazon app or website in my mobile but can do using website in my laptop. I shared screenshots with Amazon CC, several times. Sent reminders also. They even stopped replying. I stopped using Amazon for shopping anyways. Flipkart ftw. Flipkart looks so good now a days.

they are freshers at 40 lpa and bugs OMG ...
How I solved was just use deliver to multiple address option ...

demerius2020 wrote:

report this is unprofessional , even i have exp. unprofessionalism with amazon chat guys they talk like trash with long wait.. voice suport is much better .. i guess this is amazon India .. ruining the name of amazon 

Yes,, Amazon India. I was a bit Shocked ...
at first, I thought it might be like he is on notice period ..but noo ..

akki.akki wrote:
honestly I enjoyed . akhir vo bhi insaan hai yr.
lgta hai is ek chat ke chakkr me amazon wale sbka work from home bnd krenge.

I too enjoyed but once he said like he has all history etc .. i thought it's not funny at all... Isn't he threatening to block my account or doing anything

dark.demon wrote:
I did ask like are you notice period 
he said no 

as i read the chat.....i see that he is writing whatever as per his wish....
this can be done only in 2 scenarios...

1 - he is rage quitting his job and today was his last day at work
2 - he is getting many chats together and he is giving replies as he wants and later he will get saved by his team leader if his chat is checked by the quality team

i have worked as a chat executive in Swiggy and a telecom company in UK....
so i could tell you above things....

Whatever the reason is, such behaviour should always be reported.

dark.demon wrote:
I too enjoyed but once he said like he has all history etc .. i thought it's not funny at all... Isn't he threatening to block my account or doing anything

What did I tell you, these are the same people who threaten we have your address and we are coming after you, if you criticise the decisions or actions just a bit.
  I don't have a bit of doubt, he was being recruited back by the IT cell for the next 2 years, so he is talking his heart out before quitting. 

Amazon hv inhouse customer support team & Flipkart is having third party customer support majority from tech Mahindra BPO...

Here the agent  will get a quality fatal & if u highlight it then probably a warning letter 💌 

They HV nothing in their hands in both az & fk support team is for namesake & can help u with general queries only... On technical aspects even their trainers don't HV clues then u can't expect then to help for such cases one should write to 2nd level & they will assign the case /action it according to the severity ...

End of Gyan...

I am not sure if this is hilarious or disturbing 😄

S..815 wrote:

Amazon hv inhouse customer support team & Flipkart is having third party customer support majority from tech Mahindra BPO...

Here the agent  will get a quality fatal & if u highlight it then probably a warning letter 💌 

They HV nothing in their hands in both az & fk support team is for namesake & can help u with general queries only... On technical aspects even their trainers don't HV clues then u can't expect then to help for such cases one should write to 2nd level & they will assign the case /action it according to the severity ...

End of Gyan...

^d

From what i know , they do have access to everything but amazon dosent tolerate this , they remove people if found accessign customer data. have heard a  lot of these things. its crazy.

And I thought my chat with amazon support was something when I raised the issue of not being able to change my primary amazon UPI id([email protected] yapl) to another one & he started asking me to install amazon business app to create an amazon merchant acc to have a "custom primary amazon upi id"

Those hahaha gave me chills

may be ex flipkart employee. 

yes they can see all your shenanigans but have to remain polite but this guy lol

enapster wrote:

send this to [email protected]

this doesn't work either now... Those emails are again handled by bunch of such idiots. 
My pending cashback is yet not credited even after 1 month.

your life your choice - Rachit(Probably)

LOL this is so unprofessional but funny (no offense to original poster). That customer service person is soon going to get fired.

"Bye from Pune"

Oh so he is leaving Pune and work too?

BTW, minimum education needed for Amazon chat support role is 12th pass now. 

Just an employee having some fun at a rather boring job 😛

btw, why did you go to CSR if you weren't able to order some stuff?
Some items are deliverable only to Mars