Amazon denied replacement nor refund
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Bro tweet to Jeff Bezos and also mail to Jeff Bezos….
Fir dekho kaise aata hai tumhara refund 
No real way to know the exact cause of the denial. It could be anything… yours maybe a new account and you may have return products in unusual number. Or maybe your have availed this “feature” a few times in the past with non-returnable items. So may be something else.
I have never faced this issue in the past, They usually refund me and I don’t even have to provide them photos either.
Try tweeting with photos and post on Facebook too. Let’s see what happens.
I made 3 accounts. And this one was old rarely used account. The last purchase was on March, which I cancelled while the order was still on the way (bcz my parents suddenly made a plan to visit somewhere and nobody would be here to take in the order).
And the last return and refund happen on June in other account since the product was fake
Yes amazon customer care is good as compared to other apps. If your problem is genuine and you provide them its proof with pics they will surely help with replacement or refund.
Instant Refund As Always. No Problem For Genuine Issue . 
I always received instant refund
You live in metros ?
Might be handling issue if the transit period was long
I live in Panbazar now. And it used to take 3-5 days but now the nearest hub takes 5 and longest 8-9 days.
And only this year, I have received more damage products and one theft.
Any human interaction with Amazon sucks. Their CS executives are not less than any third grade road side s(?)uckers. They simply follow what ever is there in the system.
They do not know the meaning of “Common sense”. Infact, one of the CS executive sent me a mail (for one of the CB) that there is no escalation for this since he is the final authority. He doesn’t know the meaning of ombudsman. Such a s(?)uckers we have.
Coming to your issue: Keep raising the issue again and again, some one will contact you over phone, they do not have a coordination among them. Every time new person will call you and tell his own version of reason. Ask them to send a Email about this. Get three four Emails and post them in twitter of AmazonIN.
Edit: If it is still not resolved.. https://consumerhelpline.g...n/
you’re righy! its frustating talking to them!
I received a broken biotique face wash, the cap was broken and more then half of it was around the cardboard box and after posting pics in email, didn’t give refund.
how you contected them ?
amazon is one of the best cc here in india
They are, as long as every thing goes smooth with automated process.
If some thing unique, you will face the music.
I connect first using chat and then they say some other group will call you over phone.
Any other way to contact for first level escalation?
Because some users misused their return policies, even the genuine buyers are not getting penalized.
I have stopped buying groceries from Amazon and moved back to offline vendors. Standard prices, peace of mind.
I won’t groceries anymore either. Amazon pay load will be used on next month bill payments.
It’s too much tension when things go wrong.
Just share images with order details to [email protected] , still if they denied cb contact them via call and ask them for reason.
I did, they said it’s non returnable. I contacted on another email. Hope they give me the refund. It’s total waste
Hey @hana25, i read u r post and all the comments in this post and after reading all the comments, one thing want to tell you that ignore this because amazon or flipkart block accounts for these returns even these r the Genuine returns. Their is no one who cares.
I would want my refund and then they can block my account or whatever the hell they want. I want my 459 rs.
Damages happen because of mishandling by delivery/transport guys.
It is always better to check the items in front the delivery agent and deny accepting the delivery of damaged items and send them back to source with same delivery guy.
I did at 1st but except for one delivery guy, others would not even stay 1 sec more, runs out like a bat!
And they even say that once you open its yours, they won’t take it unless they get message from office.
I’ve read more complaints similar to mine and I won’t buy anymore groceries nor electronic items.
I had collecting coupons and loading amazon pay but now I don’t think I’ll order groceries or household items anymore, will have to use it up on bill payments.
It’s not just me who have been getting damage packages recently but even some neighbours and my renter got them.