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⇢ ⇢ Amazon Higher Authority Email Addresses

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Sushrut.B

As I saw too many people facing issues with Amazon lately, so I am creating this new thread with all the email addresses I have where we can complain...I don't know if it will help or not but it won't hurt to send the email to all these email addresses coz you never know if someone who's reading these emails might be in a good mood when they are reading it...

________________

[email protected] amazon.in
jeff @ amazon.in
amit @ amazon.in [Amit Agarwal, MD of Amazon India]
jeff @ amazon.com
investigate @ amazon.in
[email protected] amazon.com
cs-reply @ amazon.in
[email protected] amazon.in
ecr-replies @ amazon.com
ecr @ amazon.in
__________________________

[remove the spaces]

You may not get any reply or a few of these email ids may come as invalid too so, send just one email keeping everyone in the same email with whatever proofs you have got including call recordings, screenshots, email proofs, video recordings etc...You have got nothing to lose so, why not try atleast once??

I will do the same tomorrow without keeping any hope...

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Analyst Analyst
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Good info but I think ECR and Jeff is enough.

I will also try to gather information for offline district consumer court case filings, hearings, orders process. That would be helpful to lot of people.

Benevolent Benevolent
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Smarty wrote:
i suppose it depends on individual issues sometimes and the person whom with we speak about our concern....the person i spoke was of managerial level....and he was very polite....
 

you were lucky, now a days even Amazon Earth's most customer centric is cheating openly by giving false promises even for petty cash backs

Deal Subedar Deal Subedar
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PowerStar wrote:

Their answer is simple - price error


That might be acceptable at some point, but those crooks at Croma say they released the refund, so the end of the story. Even not trying to apologize a bit.
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Benevolent Benevolent
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getready wrote:

Don't miss calls from ECR team ( They get tagged as spam since these are international phone numbers usually with UK Code : +44). They may not be of much help once they conclude this investigation but they're way more understanding before this happens

paji once u mentioned that investigations are not happening in different thread.but in this case they are investigating?
Mobile Guru Mobile Guru
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kukdookoo wrote:
paji once u mentioned that investigations are not happening in different thread.but in this case they are investigating?
Just extending the deadline. Check the S22 thread, similar thing happened but the verdict remained the same
What can even amazon do apart from making an enquiry with the delivery team if they delivered the product intact? They don't seek unboxing videos or the package weight at the time of delivery
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getready wrote:
Just extending the deadline. Check the S22 thread, similar thing happened but the verdict remained the same
What can even amazon do apart from making an enquiry with the delivery team if they delivered the product intact? They don't seek unboxing videos or the package weight at the time of delivery

Yes like the delivery team will agree to Amazon that they stole/changed the product...In my case also. package says 1.6 Kgs which should be the weight of the WiFi6 router which I had purchased but the package contained AC750 router which is like 500 grams in weight...

Mobile Guru Mobile Guru
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Sushrut.B wrote:

Yes like the delivery team will agree to Amazon that they stole/changed the product...In my case also. package says 1.6 Kgs which should be the weight of the WiFi6 router which I had purchased but the package contained AC750 router which is like 500 grams in weight...

Amazon should opt for better mechanisms to avoid troubling users or delivery agents in the future. Warehousing team is obviously aware of the actual package weight (500gm) and amazon could simply compare it with the weight of other successful deliveries of same router to decide where things went wrong
Benevolent Benevolent
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getready wrote:
Just extending the deadline. Check the S22 thread, similar thing happened but the verdict remained the same
What can even amazon do apart from making an enquiry with the delivery team if they delivered the product intact? They don't seek unboxing videos or the package weight at the time of delivery
They don't seek unboxing videos or the package weight at the time of delivery
Why?what if customer recorded everything?
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kukdookoo wrote:
They don't seek unboxing videos or the package weight at the time of delivery
Why?what if customer recorded everything?

They will still deny to accept those as valid proofs even if you record the unboxing in front of the delivery guy, he will say to Amazon that everything is ok with the package because he will not want to get in trouble...And Amazon will value his words, not ours...

Cool Cool
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are these email IDs responsive 

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desiman wrote:

are these email IDs responsive 

The ECR one is...I didn't get reply from others...
Deal Cadet Deal Cadet
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Need Amazon Prime code monthly or yearly for my 2 accounts and good deal price Please ping if anyone have it
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