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⇢ ⇢ Amazon Higher Authority Email Addresses

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Sushrut.B

As I saw too many people facing issues with Amazon lately, so I am creating this new thread with all the email addresses I have where we can complain...I don't know if it will help or not but it won't hurt to send the email to all these email addresses coz you never know if someone who's reading these emails might be in a good mood when they are reading it...

________________

[email protected] amazon.in
jeff @ amazon.in
amit @ amazon.in [Amit Agarwal, MD of Amazon India]
jeff @ amazon.com
investigate @ amazon.in
[email protected] amazon.com
cs-reply @ amazon.in
[email protected] amazon.in
ecr-replies @ amazon.com
ecr @ amazon.in
__________________________

[remove the spaces]

You may not get any reply or a few of these email ids may come as invalid too so, send just one email keeping everyone in the same email with whatever proofs you have got including call recordings, screenshots, email proofs, video recordings etc...You have got nothing to lose so, why not try atleast once??

I will do the same tomorrow without keeping any hope...

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Analyst Analyst
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Good info but I think ECR and Jeff is enough.

I will also try to gather information for offline district consumer court case filings, hearings, orders process. That would be helpful to lot of people.

Benevolent Benevolent
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Smarty wrote:
i suppose it depends on individual issues sometimes and the person whom with we speak about our concern....the person i spoke was of managerial level....and he was very polite....
 

you were lucky, now a days even Amazon Earth's most customer centric is cheating openly by giving false promises even for petty cash backs

Deal Subedar Deal Subedar
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PowerStar wrote:

Their answer is simple - price error


That might be acceptable at some point, but those crooks at Croma say they released the refund, so the end of the story. Even not trying to apologize a bit.
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Analyst Analyst
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Good info but I think ECR and Jeff is enough.

I will also try to gather information for offline district consumer court case filings, hearings, orders process. That would be helpful to lot of people.

Deal Subedar Deal Subedar
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It seems the relevant thread to my topic; hence avoiding a new thread creation.

For anyone from legal background or knowing the same, 

What is your take on self-cancellation from e-commerce sites? Should we keep wasting time asking them for the product at the ordered amount(or concession vouchers as per current fashion)?

As a blind Indian consumer, I know I would have accepted their term somewhere while singing up, but the law protects us under unnatural terms.

I ordered a product at Croma at a good discount with pre-paid. After three days, they raised their hands, saying they were out of stock with a refund. Meanwhile, the product is still available at my PIN at the regular price. Their customer support system is primitive, with no working line on the helpline, no reverts on mails, and not listed on the consumer forum. They were somehow serving in the market with TATA tag magic.

Deal Lieutenant Deal Lieutenant
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TempAcc wrote:

It seems the most relevant thread to my topic; avoid creating a new line.

For anyone from legal background or knowing the same, 

What is your take on self-cancellation from e-commerce sites? Should we keep wasting time asking them for the product at the ordered amount(or concession vouchers as per current fashion)?

As a blind Indian consumer, I know I would have accepted their term somewhere while singing up, but the law protects us under unnatural terms.

I ordered a product at Croma at a good discount with pre-paid. After three days, they raised their hands, saying they were out of stock with a refund. Meanwhile, the product is still available at my PIN at the regular price. Their customer support system is primitive, with no working line on the helpline, no reverts on mails, and not listed on the consumer forum. They were somehow serving in the market with TATA tag magic.

Their answer is simple - price error


Deal Subedar Deal Subedar
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PowerStar wrote:

Their answer is simple - price error


That might be acceptable at some point, but those crooks at Croma say they released the refund, so the end of the story. Even not trying to apologize a bit.
Deal Lieutenant Deal Lieutenant
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TempAcc wrote:

It seems the most relevant thread to my topic; avoid creating a new line.

For anyone from legal background or knowing the same, 

What is your take on self-cancellation from e-commerce sites? Should we keep wasting time asking them for the product at the ordered amount(or concession vouchers as per current fashion)?

As a blind Indian consumer, I know I would have accepted their term somewhere while singing up, but the law protects us under unnatural terms.

I ordered a product at Croma at a good discount with pre-paid. After three days, they raised their hands, saying they were out of stock with a refund. Meanwhile, the product is still available at my PIN at the regular price. Their customer support system is primitive, with no working line on the helpline, no reverts on mails, and not listed on the consumer forum. They were somehow serving in the market with TATA tag magic.

i bought 2 air conditioners at normal price.....
they delivered it but there was a issue with 1 item...like a important wire was missing...
so the person who came to deliver it told me that he is taking it back with him and a new piece will be delivered....but next day there was no delivery of the same and I checked my croma account i see that they are cancelling my 2nd product and refund is initiated....i got angry because both the Air condition units had to be installed in this particular time only...
i called croma and spoke with them...they took some time and said we can not deliver the product as it is oos....finally i told them for compensation...so they gave me Rs 2000 croma voucher...

so after that day i consider croma as one of the okay okay types website for shopping....before i was in good impression for croma because i bought laptop from their website...and i was happy with it....

i suppose it depends on individual issues sometimes and the person whom with we speak about our concern....the person i spoke was of managerial level....and he was very polite....
 
Benevolent Benevolent
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Smarty wrote:
i suppose it depends on individual issues sometimes and the person whom with we speak about our concern....the person i spoke was of managerial level....and he was very polite....
 

you were lucky, now a days even Amazon Earth's most customer centric is cheating openly by giving false promises even for petty cash backs

Deal Lieutenant Deal Lieutenant
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caks2006407 wrote:

you were lucky, now a days even Amazon Earth's most customer centric is cheating openly by giving false promises even for petty cash backs

may be you had conversation with newbie.....
amazon is above all other companies with respect to customer service.....
just try to escalate the issue to the senior person and they will help you....
because i have also faced issue with their customer service sometimes.....
Deal Subedar Deal Subedar
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Smarty wrote:
may be you had conversation with newbie.....
amazon is above all other companies with respect to customer service.....
just try to escalate the issue to the senior person and they will help you....
because i have also faced issue with their customer service sometimes.....
"Amazon is above all other companies with respect to customer service"

This statement would have been correct in 2017 but not now...Check their twitter timeline...
Deal Subedar Deal Subedar
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Contact details of Highest Authority of National Consumer Helpline [NCH]
___________________

Director (PG)

Department of Consumer Affairs

Krishi Bhawan. New Delhi - 110001

[email protected] gov.in

Call to register your grievance 1800114000 or 14404 (All Days Except National Holidays(08:00 AM To 08:00 PM))

Director PG 011-23387737

TIMING: MONDAY TO FRIDAY (08:00 AM TO 08:00 PM)

___________________

I don't know if the above person responds to this email though but thought about sharing as NCH "can" help for other sites issues too...

Deal Lieutenant Deal Lieutenant
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Sushrut.B wrote:
customer who order such items which are not Amazon fulfilled/prime fulfilled.....may face a issue.... i will recommend ppl to only buy Amazon fulfilled and prime fulfilled products to have peace of mind also the rating of products should be above 4 stars believe me you will be happy with Amazon if you follow what I said Same for flipkart.......
customer who order such items which are not Amazon fulfilled/prime fulfilled.....may face a issue....

i will recommend ppl to only buy Amazon fulfilled and prime fulfilled products to have peace of mind

also the rating of products should be above 4 stars

believe me you will be happy with Amazon if you follow what I said

Same for flipkart....... order products with flipkart assured and 4 star rating
Deal Subedar Deal Subedar
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Smarty wrote:
customer who order such items which are not Amazon fulfilled/prime fulfilled.....may face a issue....

i will recommend ppl to only buy Amazon fulfilled and prime fulfilled products to have peace of mind

also the rating of products should be above 4 stars

believe me you will be happy with Amazon if you follow what I said

Same for flipkart....... order products with flipkart assured and 4 star rating

My product was Amazon & prime fulfilled & the product has 4.8 stars, still got scammed of 9k...

Just because you have good experience dealing with a site, does not mean that they provide earth shattering good service...Check their twitter timeline how they are scamming their Prime customers...My account is with them since the start they came to India & I also am a Verified reviewer on their site but they still managed to scam me...

PS. All the products sold by Appario Retail offers Prime Fulfilled & delivery on the same day for big cities & he's also the biggest scam seller on Amazon...

Deal Lieutenant Deal Lieutenant
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Sushrut.B wrote:

My product was Amazon & prime fulfilled & the product has 4.8 stars, still got scammed of 9k...

that's sad...

what happened with you.... tell me
Deal Captain Deal Captain
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anyone got some positive response on this escilation ? i have sent email to all these email ids today ,hoping for some action

Deal Cadet Deal Cadet
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is it common Amazon asking for authentication OTP to verify the account and for contacting seller incase of delivery issue?

@guest_999

I denied sharing the OTP then the person told that this is how it works and every other share their OTP and that is the only way Amazon can contact the concerned seller to check the delivery issue, that person called based on the email I sent 

Hunk Hunk
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caks2006407 wrote:

you were lucky, now a days even Amazon Earth's most customer centric is cheating openly by giving false promises even for petty cash backs

Actually it depends upon customer's past interaction, returns, etc. 🙂

Mobile Guru Mobile Guru
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IamRage wrote:

is it common Amazon asking for authentication OTP to verify the account and for contacting seller incase of delivery issue?

@guest_999

I denied sharing the OTP then the person told that this is how it works and every other share their OTP and that is the only way Amazon can contact the concerned seller to check the delivery issue, that person called based on the email I sent 

It is normal w/ 2FA enabled. Third party teams (like ECR) cannot look into accounts without our explicit permission (Not needed for account specialists). Just make sure you received this call from an virtual/international phone number (it is UK for us)

Amazon Connect requires phone numbers in E.164 format.
+44 xx xxx xxxxx.
Deal Cadet Deal Cadet
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getready wrote:

It is normal w/ 2FA enabled. Third party teams (like ECR) cannot look into accounts without our explicit permission (Not needed for account specialists). Just make sure you received this call from an virtual/international phone number (it is UK for us)

Amazon Connect requires phone numbers in E.164 format.
+44 xx xxxxxxxx.
Thanks, yes it was from ECR team, I was reluctant to give it as there was good balance in the account in form of Gift cards/Amount. 
Mobile Guru Mobile Guru
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IamRage wrote:
Thanks, yes it was from ECR team, I was reluctant to give it as there was good balance in the account in form of Gift cards/Amount. 

It is fine. But unlike chat support agent who can only look into a particular order based on order ID shared, this gives full access to your account and they can check everything (Delivery issues, High returns / Cancellations, Wallet balance/transactions). So, avoid if you think something about your account makes them feel suspicious

Critic Critic
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getready wrote:

It is fine. But unlike chat support agent who can only look into a particular order based on order ID shared, this gives full access to your account and they can check everything (Delivery issues, High returns / Cancellations, Wallet balance/transactions). So, avoid if you think something about your account makes them feel suspicious

Amazon automated system still has full access to amazon accounts & if that system didn't find anything suspicious then a human would is rare in my opinion though doesn't hurt to be extra cautious.
Deal Lieutenant Deal Lieutenant
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Today called Amazon CC and got instant pending 200 cb out of 450 on fresh order (250 normal fresh cb + 200 shopping cb combined)!

Deal Cadet Deal Cadet
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jai Ho BharatBashiyon

One such small step will spin the Chakra of revolution towards consumer protection in e-commerce 

Mobile Guru Mobile Guru
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guest_999 wrote:
Amazon automated system still has full access to amazon accounts & if that system didn't find anything suspicious then a human would is rare in my opinion though doesn't hurt to be extra cautious.

Its been a while since amazon moved away from automated suspensions (from 2017?) since these automated systems are dumb and unreliable + increased their work load further. Even Flipkart started following amazon approach these days and introduced category level purchase restrictions, extra return-fee on users instead of blocking/suspending accounts (Govt also started forcing these e-comm retailers for mandatory + effective grievance systems (Human) and this could be one more reason)

In the case of amazon, the one responsible for these refund denials, account suspensions is the account specialist. Take the example of OP case.

1. Received Mismatched Product delivery & raised a complaint regarding the same
2. Case gets transferred to CAP team (Concession Abuse Prevention) and an account specialist is assigned (Further communications via Chat/Mail are handled by the same person)
3. This account specialist reviews accounts for previous such instances and if there aren't many in the recent past >> Easy refund/replacement. Otherwise, no refund.. followed by account suspension

@Sushrut.B @IamRage

Deal Subedar Deal Subedar
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getready wrote:

Its been a while since amazon moved away from automated suspensions (from 2017?) since these automated systems are dumb and unreliable + increased their work load further. Even Flipkart started following amazon approach these days and introduced category level purchase restrictions, extra return-fee on users instead of blocking/suspending accounts (Govt also started forcing these e-comm retailers for mandatory + effective grievance systems (Human) and this could be one more reason)

In the case of amazon, the one responsible for these refund denials, account suspensions is the account specialist. Take the example of OP case.

1. Received Mismatched Product delivery & raised a complaint regarding the same
2. Case gets transferred to CAP team (Concession Abuse Prevention) and an account specialist is assigned (Further communications via Chat/Mail are handled by the same person)
3. This account specialist reviews accounts for previous such instances and if there aren't many in the recent past >> Easy refund/replacement. Otherwise, no refund.. followed by account suspension

@Sushrut.B @IamRage

If they don't resolve my issue, I won't buy anything from them anyways...Will have to search & research a bit but will find other alternatives...

They can't expect to send wrong & damaged items to customers continuously & put the blame on the customers like they have a fascination of returning products without any valid reason...

Amazon's return pickup guys suck big time...Sellers send products in generic boxes without any brand name & the pickup guys deny to pickup those packages asking where is the brand name written on the package like I am making my own product boxes.

Mobile Guru Mobile Guru
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Sushrut.B wrote:

If they don't resolve my issue, I won't buy anything from them anyways...Will have to search & research a bit but will find other alternatives...

They can't expect to send wrong & damaged items to customers continuously & put the blame on the customers like they have a fascination of returning products without any valid reason...

Amazon's return pickup guys suck big time...Sellers send products in generic boxes without any brand name & the pickup guys deny to pickup those packages asking where is the brand name written on the package like I am making my own product boxes.

Tough road ahead for you. Amazon already made the decision not to process refund and no matter what you do, there aren't going to get convinced. (Need to pressurize them externally via consumer courts)

  @Shahskm case is exactly the same as yours but they approved him refund after the initial investigation (Fake*) and in the past couple of months many complained about no refunds/replacements + account suspension for wrong product / missing accessory deliveries. The below case is one more instance where they provided refunds and replacements for select few and denied for the rest (Even with enough proof to confirm that they delivered S22 instead of S22+ via IMEI from linked invoice).

Pre-ordered S22+ on Amazon and they delivered S22 instead. Please help

Mobile Guru Mobile Guru
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Sushrut.B wrote:

The drama is not over yet...

https://www.desidime.com/discussions/2e7f90db-2...

Don't miss calls from ECR team ( They get tagged as spam since these are international phone numbers usually with UK Code : +44). They may not be of much help once they conclude this investigation but they're way more understanding before this happens

Deal Subedar Deal Subedar
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getready wrote:

Don't miss calls from ECR team ( They get tagged as spam since these are international phone numbers usually with UK Code : +44). They may not be of much help once they conclude this investigation but they're way more understanding before this happens

Yes when I request a callback, those calls also come from UK +44...I don't know if they will help or not but will have to wait for few more days maybe just to listen to the same crap...

Didn't get any reply from any other email ids except the ECR one....

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