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Amazon Order reschedule Fraud and Zero Refund policy Alert

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Deal Subedar
shivrajsingh

I am summarizing here. Full details, Photos and videos are on X's post.

https://x.com/shivraaj89/status/1829217349628...35

I ordered an Iphone 13 from Amazon (Appario) and it was scheduled for delivery on 17-08-2024. Parcel became OFD and in evening delivery Agent rescheduled for next day. Meanwhile he put another broken dead Lava mobile in Iphone's Box and took away Iphone.  Reason for rescheduling is that parcel is given to Another Delivery agent Next day and when we raise complain on Amazon, it's liability goes to 2nd Delivery agent and 1st Delivery agent who did the fraud remain safe.

Now, next day on 18th Delivery agent gave me parcel and fled away and did not let me unbox in front of him. Its as per their policy to take OTP and give packet(their supervisor at hub confirmed) this. If you don't give OTP, he will simply go away without delivering. 

I made unboxing video of Amazon packaging, then of IPhone 13''s box. A broken dead Lava mobile was in place of Iphone. I raised complain to their customer care, X handle and warehouse supervisor. I told them Iphone was already activated by their thief DA(Delivery Agent) on 17-08-2024(its checkable with Serial No provided on Iphone Box) and order was delivered on 18th. But they all keep repeating that we have confirmed from Seller and Delivery partner that Item has been delivered. The hub's supervisor agreed with me on Activation Date point, but said this Agent has only worked 8-10 days with me and his salary is only 5000-6000 for these days. So also he can not pay me. He even said the Agent is blacklisted earlier also and done another fraud after with me.

Coming to Police part, though police took a complain and called Delivery agent and interrogated, but Agent kept denying. Nothing can be done there also. I tried blocking the IMEI at CEIR website with complaint's copy but my Mobile number and iPhone's IMEI combination is not getting accepted.(Request Error-Data does not exist for given mobile number and lost date with IMEI 1 and IMEI 2). Because that was a brand new phone without my sim inserted anytime.

So the fraud Delivery Agent can openly use the Iphone 13 without any fear of getting caught.

Only option left for me is consumer court.

Lessons learnt :

1. If package goes OFD and later rescheduled for next day, then stay alert and only accept next day, if DA agrees to open packet in front of  you, and if fraud happen, agrees to meet with Delivery Hub's supervisor with you same time and day because Even if you record video along with DA, Amazon will not accept the video proof also and bluntly deny refund. 

2. Avoid Amazon for now if price difference is not much to competitors, because Amazon has completely Zeroed its policy on refund in past few months. And it has no replacement for faulty, dead product also. Amazon will simply tell you to approach Service Centre.

Please share my post on X

https://x.com/shivraaj89/status/1829217349628...35

Another Dimer faced similar issue here:

https://www.desidime.com/discussions/amazon-sel...

Top Comments
Deal Subedar Deal Subedar
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I have emailed them, but same reply. 

And in consumer court, compensation is very less. And will take 4-6 months at least. Thats why these things are happening openly.

Deal Lieutenant Deal Lieutenant
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@shivrajsingh

Bro consumer forum doesn't work like that..

You should complaint in consumer forum and they will take the matter seriously. 

You don't have to go to court in initial stage it will work.

Even in our village one delivery guy stole 15000 rs mobile and kept denying but later investigation team came from Amazon and they saw cctv footage of taking the parcel then he accepted the fault and paid 15000. Buy again same delivery guy is working with amazon delivery agency. 

They all are involved in fraud. 

Don't let them free. Complaint to iphone also as you are having invoice and box tell them to track the phone with the help of FIR and consumer forum complaint.

Try to take the help of local news paper or local news .

Firestorm Firestorm
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Bro... Tag all big youtubers and big influencers!! They got the power to make it viral!!! (+ Tag that utuber called "Gyan Therapy")

Post Emperor Post Emperor
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That's why India is called the country of Scammers.

People will scam you in the very first chance they will get.

Scamming is now reached to DNA level finally.

63 Comments  |  
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Benevolent Benevolent
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😭 is chroma any good ? was thinking of buying tv,ac and phone in this year sale amazon is going worse day by day 

Deal Subedar Deal Subedar
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Flipkart open box delivery system is good

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Flame Flame
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Email to [email protected] , [email protected] also take them to consumer court, as you have video proof. And make sure to ask for compensation once you get your refund.  

You have video proof, so it will not be that difficult to proof in court. 

Deal Subedar Deal Subedar
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I have emailed them, but same reply. 

And in consumer court, compensation is very less. And will take 4-6 months at least. Thats why these things are happening openly.

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Analyst Analyst
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Sad to hear your scary experience and call to be more vigilant about this frauds. VU for that.


However,  the fraudulent acts of indian delivery guys never change and MNCs , police could not do anything.

Firestorm Firestorm
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Bro... Tag all big youtubers and big influencers!! They got the power to make it viral!!! (+ Tag that utuber called "Gyan Therapy")

Deal Cadet Deal Cadet
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Buy from flipkart with openbox delivery or go to apple authorised store to buy iphone... .4-5 thousand discount is not worth the  hassle and stress one takes if some misfortune happens , avoid online shopping for such high expensive items 

Deal Lieutenant Deal Lieutenant
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Amazon delivery getting more unreliable day by day, very sad to hear this unfortunate incident man

Deal Subedar Deal Subedar
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Did you gave the OTP?

Deal Subedar Deal Subedar
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Without OTP, they dont even let you touch the packet. And after giving OTP, they just hand over packet and run away.

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Deal Subedar Deal Subedar
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This is nearly foolproof scam done by agent. There is no way to pinpoint this to the agent and he can deny how much he wants. With a new phone with no apple ID no way to lock the phone.

Amazon should do something immediately.

Thought unboxing experience was ruined by Flipkart's new policy. But seems that's the way to counter these scams

Post Emperor Post Emperor
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That's why India is called the country of Scammers.

People will scam you in the very first chance they will get.

Scamming is now reached to DNA level finally.

Generous Generous
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Amazon is running a fraud center nowadays. Flipkart is way better with open box deliveries. Nobody can escape that easily. My friend has to run around everywhere and beg everyone for his 40k refund for months of a broken tv he got from Amazon. 


Deal Subedar Deal Subedar
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@bumblefoot Can this be shared on DD's telegram channel for creating awareness among all dimers?

Budding Star Budding Star
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In unboxing video everything seems to be perfect and even iphone box seal seems to be good

Why didn't you recorded unboxing iPhone box?

Deal Subedar Deal Subedar
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There is also 2nd separate video of Iphone unboxing also.

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Benevolent Benevolent
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"Since the delivery man is so called underprivileged & so called oppressed and the person receiving the iPhone is an elite, rich person, the delivery man has the right to steal from the rich man."......These kinds of incidents stem from this kind of deranged mentality / thought process, which unfortunately is being fostered by some individuals in our country. 🤦

Very unfortunate! BTW, why didn't you demand an open box delivery before sharing the OTP? Is it not available at your location? Thes e things are taking place coz some A.holes customers used to swap out new phones for old ones before requesting a return. That forced e-commerce companies to make return/refund policies more stringent. That fraud level has now been raised by delivery thugs & as a result, genuine customers suffer coz of all this $h!t.

Drag them to consumer court, make sure you have everything well documented, as the "activation date" point is a conclusive evidence, you will definitely get justice there.

Generous Generous
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There's rarely any open box deliveries in Amazon. Even if there is, most delivery guys refuse to do it. 

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Deal Cadet Deal Cadet
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It's alarming to see how these issues are being handled -hoping you get the resolution you deserve mate.

Deal Subedar Deal Subedar
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@Gauravmittal49589

And funny part is Amazon Investigation team never contacted me during 3 times check of my refund request. Amazon never asked or took Unboxing video from me.

The only option we see when we raise wrong product request is to upload 3 pictures and let you write 160 characters in box.

That's why I am saying Amazon Unboxing videos are of no use. If you can't spontaneously fight with delivery agent and approach their hub and supervisor or police, forget your money.

Budding Star Budding Star
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From unboxing videos it doesn't seems to tampered by delivery person

Imo this happened from hub
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Hotshot Hotshot
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I think you should go to police and give old lava phone imei number . If the phone  was used by any sim you can get the persons number and directly catch him. 

Deal Subedar Deal Subedar
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Its dead and I think its that kind of dead mobile which street vendors take from homes and give back iron utensils.  

Deal Subedar Deal Subedar
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Have you contacted Apple support team on X ? 

Describe them the entire issue as you have all proof of purchase they might assist you


Deal Subedar Deal Subedar
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Apple does not get involve in lost mobiles. 

Deal Lieutenant Deal Lieutenant
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This is very scary 😞

Deal Cadet Deal Cadet
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Hey, ping me the order id and serial number in DM

Deal Subedar Deal Subedar
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Sent brother 

Benevolent Benevolent
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@shivrajsingh

ask police to file fir, they will deny first. give them chai paani or take 20-40 people there and they will file it. then they will take that banned agent and his manager, now who will pay you back doesn't matter but you will get your money back. also tell police to track that phone.

Deal Cadet Deal Cadet
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Thats really scary..don't let this scammer escape bro file a case in consumer court if nothing works, you have solid proof and argument as he activated the phone on 17th itself. I have completely lost my trust in ecommerce for anything expensive. Sometimes i get really angry by seeing how openly most people try to scam..right from the veg seller to the top business everyone wants free money! Wish you get justice.

Deal Subedar Deal Subedar
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I have emailed them all as well. There were 8-10 email IDs. Lets see what happen. 

Generous Generous
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we love to scam each other , loot is the culture . 

on topic - go with strong police complaint and cyber fraud complaint .. including bank chargeback .

have patience . 

Deal Subedar Deal Subedar
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Lesson : If its open box delivery with OTP, follow it as prescribed by the vendor, in this case its Amazon. If the agent is not comfortable with following the processes to the T, do not accept the product. I did this once with Flipkart as the delivery guy told me that he has not time and has bunch of orders to be delivered. I told him, no worries 'jab unboxing keliye time rahega tab aana deliver karne'. 

Deal Newbie Deal Newbie
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Alternatively, record him and tell him to repeat the same thing. Tell him to deny infront of the camera.

We can say that you were aware that my product has OBD then why you picked up from the hub if you know you won't be able to fulfill the condition? Some other delivery agent could have picked up. I don't care about the no. of packages you have, you are supposed to do OBD, what if some defective / wrong product is inside the box then who will bear loss in that case, me na?

Either do OBD or I am going to report you to your manager/incharge of hub and higher official.

Agli baar se dhang se pes aayega....

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Comrade Comrade
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Good share plus1

Comrade Comrade
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can you post the video over here so that i can have a idea how tempareing is done

Comrade Comrade
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But in your video why u don't open the mobile box and show the lava phone?

Deal Subedar Deal Subedar
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There is 2nd separate video link brother 

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Benevolent Benevolent
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@shivrajsingh paji please update about this

Deal Subedar Deal Subedar
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No update brother. Even twitter support is repeating same message. No other option than consumer forum.

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