Amazon Otp Issue ( Account Login )

Amazon Otp Issue ( Account Login )

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Community Angel
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Hi friends,

I have Otp Login Issue , unable to login to my Amazon Account getting message as "

Authentication required
One Time Password (OTP) sent to +91********XX. Please enter it below to complete verification.
Enter OTP
A new OTP has been sent to your mobile number."

But not able to get Otp since 2 days !

I am receiving other messages on my number but Amazon Message is not Receiving , any solution ?

Anyone facing same issue ?

35 Comments  |  
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Entertainer
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Call cc. Tell him the full issue calmly that I’m having the phone but otp isn’t coming. And ask him to send otp to email. If he doesn’t. Then ask him politely to let you talk to his senior. Ask senior the same thing politely. He’ll do it. I did this twice successfully.

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Community Angel
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BubbleBoyChickenLittle wrote:

Call cc. Tell him the full issue calmly that I’m having the phone but otp isn’t coming. And ask him to send otp to email. If he doesn’t. Then ask him politely to let you talk to his senior. Ask senior the same thing politely. He’ll do it. I did this twice successfully.

I have dialed care number but always call getting disconnected saying Thank You for calling Amazon !
What to do Now ?

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Deal Cadet
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syed786 wrote:

I have dialed care number but always call getting disconnected saying Thank You for calling Amazon !
What to do Now ?

.

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Entertainer
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syed786 wrote:

I have dialed care number but always call getting disconnected saying Thank You for calling Amazon !
What to do Now ?

Go to a different amazon account and then go to customer care, they’ll call you. Ask them about the other account from this account

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Deal Cadet
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Login from the device in which u registerd and opened the account first tym…it wont ask for otp.

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Deal Subedar
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Use your mail id as log in ID and select log in via e-mail OTP option. Me too faced this issue and logged in successfully, using this method.  https://cdn0.desidime.com/attachments/photos/607709/original/IMG_20200311_011612.jpg?1583869662

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Deal Cadet
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Is it airtel number?

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Entertainer
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syed786 wrote:

Airtel

Yes, I also think it’s problem with Airtel only, not any Amazon error. Try sending sms with Amazon deal links on your Airtel number through another number. Its not getting delivered. Ladaai hua lagta hai in dono ka koi bada 😒

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Deal Cadet
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saucap wrote:

Yes, I also think it’s problem with Airtel only, not any Amazon error. Try sending sms with Amazon deal links on your Airtel number through another number. Its not getting delivered. Ladaai hua lagta hai in dono ka koi bada 😒

Yes its airtel network’s issue. May be circle specific. Keeps happening every now and then. Nothing can be done, they will resolve after some time.

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Deal Subedar
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What if I lost the number/doesn’t have access now… Can I still get OTP in e-mail ?

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Entertainer
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Get Google authenticator app instead of mobile otp.
Login by using magicpin safegold etc,( just a demo buy don’t pay)
And u can login via otp on email

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P_A_N_K_A_J wrote:

Get Google authenticator app instead of mobile otp.
Login by using magicpin safegold etc,( just a demo buy don’t pay)
And u can login via otp on email

This is the Best solution which I follow.

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DealDroid wrote:

What if I lost the number/doesn’t have access now… Can I still get OTP in e-mail ?

Yes, try it

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Deal Subedar
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P_A_N_K_A_J wrote:

Get Google authenticator app instead of mobile otp.
Login by using magicpin safegold etc,( just a demo buy don’t pay)
And u can login via otp on email

Can u elaborate a bit….. in PM stuck_out_tongue?? CC: @ramadesidime

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Deal Hunter
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I had the same issue on one account with aircel no. After aircel suddenly closed its network in Assam, I had no choice but to abandon account ☹

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balu44 wrote:

Use your mail id as log in ID and select log in via e-mail OTP option. Me too faced this issue and logged in successfully, using this method.  https://cdn0.desidime.com/attachments/photos/607709/original/IMG_20200311_011612.jpg?1583869662

That option didn’t show up

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Deal Subedar
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hana25 wrote:

That option didn’t show up

What did you use(mobile_no/email_id) as log in ID?

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Community Angel
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hana25 wrote:

That option didn’t show up

same with me I have email linked but otp sent only on mobile. ( from PC )

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Deal Hunter
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balu44 wrote:

What did you use(mobile_no/email_id) as log in ID?

email and mobile both and then entered password but they kept on asking otp, which they only send to the closed aircel no.
writing them on email was a failure since dumb cc refused to help

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Deal Subedar
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hana25 wrote:

email and mobile both and then entered password but they kept on asking otp, which they only send to the closed aircel no.
writing them on email was a failure since dumb cc refused to help

Use email id and don’t enter password. On password page check for email otp button. Check out my screenshot from my original post.

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Deal Subedar
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hana25 wrote:

email and mobile both and then entered password but they kept on asking otp, which they only send to the closed aircel no.
writing them on email was a failure since dumb cc refused to help

Did you enable 2 step authentication?

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Deal Cadet
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I have 2FA enabled on Amazon & since I didn’t want to face this issue, I had selected the phone call also for OTP alongwith the SMS & the Google Authenticator app & also used 2 different network phone numbers for both OTP on call & on SMS…My primary number has been set as my main AirTel number & I never had any problem getting the OTP

For people who are facing login issues due to OTP not coming can email to Amazon’s customer care email directly explaining the issue & they should be able to send you a login code to your email..

Amazon India Customer Care Email ID: cs-reply at amazon.in

@syed786 try this…

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Deal Subedar
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hana25 wrote:

i don’t remember 😓

Email otp method not applicable for 2-step authentication enabled accounts.

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