AMAZON PAY ICICI CREDIT CARD NEGATIVE REWARDS

they do that regularly when we have many refunds going to next cycle of billing, nothing new in that

This is normal. With every billing cycle, they calculate the CB and credit it to your Amazon Pay account in that billing cycle. If in the next billing cycle, you received refunds for the items purchased in the previous billing cycle or they mistakenly gave you say 5% CB instead of 2%, they will keep adjusting the extra CB credited to your Amazon Pay, i.e. you won't get any CB until that extra CB already credited to you is adjusted.

But In December It Was Minus 64, In January’s Statement Its Minus 338..

So I’m Confused… What to do Now??

srp321 wrote:

they do that regularly when we have many refunds going to next cycle of billing, nothing new in that

Even I faced or this month.
My last bill was 4758 how can the cashback be - 3288?

irajnish wrote:
Even I faced or this month.
My last bill was 4758 how can the cashback be - 3288?

Any return/refund in the past couple of weeks? 

irajnish wrote:
Even I faced or this month.
My last bill was 4758 how can the cashback be - 3288?

a lot of refunds, and cancellations.

I'm assuming that in ur last bill cycle u bought something huge and returned (or cancelled) it.

getready wrote:

Any return/refund in the past couple of weeks? 

Yes.
Ordered a nord ce 2 at no cost emi in the recent billing cycle.

I first ordered a black color phone by mistake.
Then cancelled it.
Then again ordered the blue color.

After few days I saw that even after refund of the first order emi was created for both the orders.


I requested icici to cancel one of the emi but they cancelled both.

I messaged them again to cancel the cancellation of one of the emi.



What I think is that they deducted the cashback of  all three emi transactions (5% of 65760 = 3288).
Deduction of a cashback which was never credited.

srp321 wrote:

a lot of refunds, and cancellations.

I'm assuming that in ur last bill cycle u bought something huge and returned (or cancelled) it.

I think that they deducted the cashback of  cancelled emi transactions. But the cashback was never actually credited.

irajnish wrote:
Yes.
Ordered a nord ce 2 at no cost emi in the recent billing cycle.

I first ordered a black color phone by mistake.
Then cancelled it.
Then again ordered the blue color.

After few days I saw that even after refund of the first order emi was created for both the orders.


I requested icici to cancel one of the emi but they cancelled both.

I messaged them again to cancel the cancellation of one of the emi.



What I think is that they deducted the cashback of  all three emi transactions (5% of 65760 = 3288).
Deduction of a cashback which was never credited.

Deduction of a cashback which was never credited.

Strange. If they haven't credited this 3288rs as cashback yet then you should contact ICICI (negative balance means future earnings will get affected

EMI transactions via Apay CC are not eligible for 5% CB. Initially thought the statement got generated very soon after you made these multiple phone orders (before the bank converted them to EMI) and amazon credited this amount to your Apay wallet 

getready wrote:

Deduction of a cashback which was never credited.

Strange. If they haven't credited this 3288rs as cashback yet then you should contact ICICI (negative balance means future earnings will get affected

EMI transactions via Apay CC are not eligible for 5% CB. Initially thought the statement got generated very soon after you made these multiple phone orders (before the bank converted them to EMI) and amazon credited this amount to your Apay wallet 

approach RBI OMBUDSMAN.... same happened with me and RBI HELPED ME.. 
I repeat just approach RBI OMBUDSMAN

@getready @vrushanksoni251 I am in touch with icici on twitter.
They asked me to wait for 3 days and inform if cashback is not credited.
I will contact them again tomorrow.
Will report it to RBI after they fail to fix it.
Till then I'll use my millennia credit card only.

irajnish wrote:
Yes.
Ordered a nord ce 2 at no cost emi in the recent billing cycle.

I first ordered a black color phone by mistake.
Then cancelled it.
Then again ordered the blue color.

After few days I saw that even after refund of the first order emi was created for both the orders.


I requested icici to cancel one of the emi but they cancelled both.

I messaged them again to cancel the cancellation of one of the emi.



What I think is that they deducted the cashback of  all three emi transactions (5% of 65760 = 3288).
Deduction of a cashback which was never credited.

sad to see this from icici bank because their software infrastructure is top notch.

vrushanksoni251 wrote:
approach RBI OMBUDSMAN.... same happened with me and RBI HELPED ME.. 
I repeat just approach RBI OMBUDSMAN

Yes, RBI is indeed helpful via Ombudsman Scheme but we need to get in touch with the bank/cc issuer first and may be couple of follow-ups too (These communication texts/emails need to attached when we raise our concerns with RBI)

irajnish wrote:
@getready @vrushanksoni251 I am in touch with icici on twitter.
They asked me to wait for 3 days and inform if cashback is not credited.
I will contact them again tomorrow.
Will report it to RBI after they fail to fix it.
Till then I'll use my millennia credit card only.

Same i also facing same issue

getready wrote:

Deduction of a cashback which was never credited.

Strange. If they haven't credited this 3288rs as cashback yet then you should contact ICICI (negative balance means future earnings will get affected

EMI transactions via Apay CC are not eligible for 5% CB. Initially thought the statement got generated very soon after you made these multiple phone orders (before the bank converted them to EMI) and amazon credited this amount to your Apay wallet 

While Amazon pay icici card email support is adamant that the negative reward points are because of emi. But I Got a call from icici bank social media guy, He told me that this has happened with all icici customers who bought something on emi. He assured me that the negative points will be adjusted in next month bill. I said "I hope that this issue is fixed permanently."

irajnish wrote:
Even I faced or this month.
My last bill was 4758 how can the cashback be - 3288?

How to check this?

Smiling wrote:
How to check this?

Monthly statement of Apay icici card

irajnish wrote:
Even I faced or this month.
My last bill was 4758 how can the cashback be - 3288?

Facing same issue, from last 2 statements I can see negative reward points, any solutions?

Tyler_Durden wrote:

Facing same issue, from last 2 statements I can see negative reward points, any solutions?

UPDATE :
Customer care and social media team has said that it was a technical issue and the reward points will be adjusted in next bill.

@vrushanksoni251 @getready
 

irajnish wrote:


UPDATE :
Customer care and social media team has said that it was a technical issue and the reward points will be adjusted in next bill.

@vrushanksoni251 @getready
 

No..Even same happened with me..
nothing will happen even they accept that it was technical error..
without any further delay approach rbi banking ombudsman ...

vrushanksoni251 wrote:
No..Even same happened with me..
nothing will happen even they accept that it was technical error..
without any further delay approach rbi banking ombudsman ...

Update :
You were partially correct.

Out of -3268 they fixed it partially but even after adjustments my reward points are - 973 this month as well.
I raised this issue issue on twitter again.
The same guy Mudassar called me back. He again tried to tell me that reward points were deducted because extra rewards were credited earlier.
I told him, "-3000 reward points mean that refund of transactions worth rs 60k were done? " But my monthly shopping on this card never crosses 5-7k.

Then he assured me again to get it rechecked.  

irajnish wrote:
Update :
You were partially correct.

Out of -3268 they fixed it partially but even after adjustments my reward points are - 973 this month as well.
I raised this issue issue on twitter again.
The same guy Mudassar called me back. He again tried to tell me that reward points were deducted because extra rewards were credited earlier.
I told him, "-3000 reward points mean that refund of transactions worth rs 60k were done? " But my monthly shopping on this card never crosses 5-7k.

Then he assured me again to get it rechecked.  

The negative reward points has finally been fixed in this month's bill.
Thankfully, I did not need to go to RBI.
ICICI Twitter support (although they took two months) fixed it.
I had stopped using this card for these two months. 

In my current statement -11357 rewards showing in negative.. How come this much negative rewards are calculated! Guys please guide how to get them corrected.

Cyberdude7 wrote:
In my current statement -11357 rewards showing in negative.. How come this much negative rewards are calculated! Guys please guide how to get them corrected.

What happens when u get -ve points? Ur Amazon balance also gets -ve?

Cyberdude7 wrote:
In my current statement -11357 rewards showing in negative.. How come this much negative rewards are calculated! Guys please guide how to get them corrected.

Purchased something on EMI?

Knight11 wrote:

What happens when u get -ve points? Ur Amazon balance also gets -ve?

No. But upcoming cashback keeps getting absorbed untill this negative becomes zero

irajnish wrote:

Purchased something on EMI?

Nothing purchased on EMI in 3 years

Cyberdude7 wrote:

Nothing purchased on EMI in 3 years

Message them on twitter.

Customer care will keep giving copy paste replies.

But mail them at least once to get the reference number.

If the issue remains unresolved for 30 days. Complain to RBI.

Mujhe 3 month tak mood maarne ke baad sahi reward points diye the.

irajnish wrote:

Message them on twitter.

Customer care will keep giving copy paste replies.

But mail them at least once to get the reference number.

If the issue remains unresolved for 30 days. Complain to RBI.

Mujhe 3 month tak mood maarne ke baad sahi reward points diye the.

Mailed on icici customer care along with apay icici mail....submitted complaint on icici website...tweeted also...in reply of tweet asked me to share the contact details..and after that yet to get a reply