I use only Citibank credit card for shopping. Refunds are usually credited in 1 or max 2 business days.
@cybertechie wrote:
I use only Citibank credit card for shopping. Refunds are usually credited in 1 or max 2 business days.
Even SBI (debit card/netbanking) refunds have been quick in case of failure. Maybe some unique issue with OPs case.
@ranjithsai01 wrote:
@cybertechie wrote:
I use only Citibank credit card for shopping. Refunds are usually credited in 1 or max 2 business days.
Even SBI (debit card/netbanking) refunds have been quick in case of failure. Maybe some unique issue with OPs case.
Many had issues during those sale days Aug 8-10
Money debited and got credited to amazon but we got transaction declined status
As per amazon records, the payment is marked as declined by Bank. In reality it was credited to them on that day itself
They had to manually check everything to issue refund
@getready wrote:got a mail today again with negetive reply. still they r saying that they have not received my payment. i asked a proof from them for the same. what to do now? i just cant explain my mental condition. its 17 days now@Magus wrote:same thing happened with me on Aug 8
@cooldebjit01933 wrote:
thanks for ur efforts.in my case things not happening like you,not even notified that there is high failures on sbi cards. till today i raised complained 2 times, both time i got same reply from bank end, now amazon is not accepting banks reply. they insisting to place dispute claim with bank again.
On 16 Aug i received this email from amazon,
…
how to pressure them? im totally blank now.
Assuming that you have not made any other orders using SBI cards in those 3 days, that mail clearly shows that the payment was successfully received by Amazon. So, the fault is clearly at their end. Is this mail not enough to make them do their job? I am blank now!
Paid 49880
payment successful, money debited from my account
But after 15min got payment declined mail from AmazonI have been contacting Amazon ever since, fed up with their pathetic replies after 10days
Talked to one of those leadership team members n demanded refund within 24hours. Even then she was saying that they never received payment
I got a cash back confirmation mail from Amazon for that transaction still they continued to blame bank
After 72hours i got refund got mail from Amazon that they processed refund as that leadership team member escalated the issue to billing team (none of my previous requests never got transferred to billing Team)
@cooldebjit01933 wrote:
@getready wrote:got a mail today again with negetive reply. still they r saying that they have not received my payment. i asked a proof from them for the same. what to do now? i just cant explain my mental condition. its 17 days now@Magus wrote:same thing happened with me on Aug 8
@cooldebjit01933 wrote:
thanks for ur efforts.in my case things not happening like you,not even notified that there is high failures on sbi cards. till today i raised complained 2 times, both time i got same reply from bank end, now amazon is not accepting banks reply. they insisting to place dispute claim with bank again.
On 16 Aug i received this email from amazon,
…
how to pressure them? im totally blank now.
Assuming that you have not made any other orders using SBI cards in those 3 days, that mail clearly shows that the payment was successfully received by Amazon. So, the fault is clearly at their end. Is this mail not enough to make them do their job? I am blank now!
Paid 49880
payment successful, money debited from my account
But after 15min got payment declined mail from AmazonI have been contacting Amazon ever since, fed up with their pathetic replies after 10days
Talked to one of those leadership team members n demanded refund within 24hours. Even then she was saying that they never received payment
I got a cash back confirmation mail from Amazon for that transaction still they continued to blame bank
After 72hours i got refund got mail from Amazon that they processed refund as that leadership team member escalated the issue to billing team (none of my previous requests never got transferred to billing Team)
You must’ve received some mails from amazon with subject “Your Amazon.in query” something like that
There you will find an option like “Did he/she helped u in resolving the issue” you will get a option to call back. Edit: Select “No” here
select it, you will get a call from leadership team explain them your situation cc @Spock
And also mail them once with bank statements (recent ones) all your conversations
@singh2189 wrote:i got the mail id for kolkata region. will shoot a mail. any idea how many days can take to resolve by them?
@cooldebjit01933 wrote:
@singh2189 wrote:
Go and file application with your SBI Branch in written & receive the acknowledgement. Wait for 7 days then file Ombudsman.
filed application with my SBI Branch in written 7 days ago & today i received same response as last time. can u instruct me how to file ombudsman?
Just drop an Email to the RBI office concerned of your region. Their email ids are like Bo.ahm , find the same from Google. (If you couldn’t ,then inform me i would help). Try the method ,Magus bro suggested along with Ombudsman process to be on safer side. Keep trying from both ends. If the fault is at SBIs end, you would get refund with interest.
@getready wrote:did the same & got a call back from them, told abt the situation. again asked for a proof, he told me that he my complain forwarded to billing & another concerned tea m. i will get a call back from them today anytime.
@cooldebjit01933 wrote:
@getready wrote:got a mail today again with negetive reply. still they r saying that they have not received my payment. i asked a proof from them for the same. what to do now? i just cant explain my mental condition. its 17 days now@Magus wrote:same thing happened with me on Aug 8
@cooldebjit01933 wrote:
thanks for ur efforts.in my case things not happening like you,not even notified that there is high failures on sbi cards. till today i raised complained 2 times, both time i got same reply from bank end, now amazon is not accepting banks reply. they insisting to place dispute claim with bank again.
On 16 Aug i received this email from amazon,
…
how to pressure them? im totally blank now.
Assuming that you have not made any other orders using SBI cards in those 3 days, that mail clearly shows that the payment was successfully received by Amazon. So, the fault is clearly at their end. Is this mail not enough to make them do their job? I am blank now!
Paid 49880
payment successful, money debited from my account
But after 15min got payment declined mail from AmazonI have been contacting Amazon ever since, fed up with their pathetic replies after 10days
Talked to one of those leadership team members n demanded refund within 24hours. Even then she was saying that they never received payment
I got a cash back confirmation mail from Amazon for that transaction still they continued to blame bank
After 72hours i got refund got mail from Amazon that they processed refund as that leadership team member escalated the issue to billing team (none of my previous requests never got transferred to billing Team)
You must’ve received some mails from amazon with subject “Your Amazon.in query” something like that
There you will find an option like “Did he/she helped u in resolving the issue” you will get a option to call back. Edit: Select “No” here
select it, you will get a call from leadership team explain them your situation cc @Spock
And also mail them once with bank statements (recent ones) all your conversations
@cooldebjit01933 wrote:
@singh2189 wrote:i got the mail id for kolkata region. will shoot a mail. any idea how many days can take to resolve by them?
@cooldebjit01933 wrote:
@singh2189 wrote:
Go and file application with your SBI Branch in written & receive the acknowledgement. Wait for 7 days then file Ombudsman.
filed application with my SBI Branch in written 7 days ago & today i received same response as last time. can u instruct me how to file ombudsman?
Just drop an Email to the RBI office concerned of your region. Their email ids are like Bo.ahm , find the same from Google. (If you couldn’t ,then inform me i would help). Try the method ,Magus bro suggested along with Ombudsman process to be on safer side. Keep trying from both ends. If the fault is at SBIs end, you would get refund with interest.
Y dnt uu tweet their ceo ,
@singh2189 wrote:
@cooldebjit01933 wrote:
@singh2189 wrote:i got the mail id for kolkata region. will shoot a mail. any idea how many days can take to resolve by them?
@cooldebjit01933 wrote:
@singh2189 wrote:
Go and file application with your SBI Branch in written & receive the acknowledgement. Wait for 7 days then file Ombudsman.
filed application with my SBI Branch in written 7 days ago & today i received same response as last time. can u instruct me how to file ombudsman?
Just drop an Email to the RBI office concerned of your region. Their email ids are like Bo.ahm , find the same from Google. (If you couldn’t ,then inform me i would help). Try the method ,Magus bro suggested along with Ombudsman process to be on safer side. Keep trying from both ends. If the fault is at SBIs end, you would get refund with interest.
You would get call from the office, may be same day or in 2 days. The would guide you.
@cooldebjit01933 wrote:WTF
@singh2189 wrote:
@cooldebjit01933 wrote:
@singh2189 wrote:i got the mail id for kolkata region. will shoot a mail. any idea how many days can take to resolve by them?
@cooldebjit01933 wrote:
@singh2189 wrote:
Go and file application with your SBI Branch in written & receive the acknowledgement. Wait for 7 days then file Ombudsman.
filed application with my SBI Branch in written 7 days ago & today i received same response as last time. can u instruct me how to file ombudsman?
Just drop an Email to the RBI office concerned of your region. Their email ids are like Bo.ahm , find the same from Google. (If you couldn’t ,then inform me i would help). Try the method ,Magus bro suggested along with Ombudsman process to be on safer side. Keep trying from both ends. If the fault is at SBIs end, you would get refund with interest.
You would get call from the office, may be same day or in 2 days. The would guide you.
bro sent them a mail 5 days back. but didn’t got any response from them yet.
Its too much delay for your refund. Maybe you should approach consumer court in this situation.
I also lost money many times during online failed transactions but the amount was less so i ignored after one two emails,and refund was never credited.
My Statement of money lost during online transactions:-
One time at KFC,Rs 250
one time at NIOS admission portal, Rs 450
one time at Flipkart Rs 149
and one time at pan card website. RS 100 approx
But these are 5/10000 transactions.
@getready wrote:
@cooldebjit01933 wrote:WTF
@singh2189 wrote:
@cooldebjit01933 wrote:
@singh2189 wrote:i got the mail id for kolkata region. will shoot a mail. any idea how many days can take to resolve by them?
@cooldebjit01933 wrote:
@singh2189 wrote:
Go and file application with your SBI Branch in written & receive the acknowledgement. Wait for 7 days then file Ombudsman.
filed application with my SBI Branch in written 7 days ago & today i received same response as last time. can u instruct me how to file ombudsman?
Just drop an Email to the RBI office concerned of your region. Their email ids are like Bo.ahm , find the same from Google. (If you couldn’t ,then inform me i would help). Try the method ,Magus bro suggested along with Ombudsman process to be on safer side. Keep trying from both ends. If the fault is at SBIs end, you would get refund with interest.
You would get call from the office, may be same day or in 2 days. The would guide you.
bro sent them a mail 5 days back. but didn’t got any response from them yet.
they haven’t refunded yet?
no, not even responding. what to do now??
@digyvijaykumar123 wrote:
Its too much delay for your refund. Maybe you should approach consumer court in this situation.
I also lost money many times during online failed transactions but the amount was less so i ignored after one two emails,and refund was never credited.My Statement of money lost during online transactions:-
One time at KFC,Rs 250
one time at NIOS admission portal, Rs 450
one time at Flipkart Rs 149
and one time at pan card website. RS 100 approxBut these are 5/10000 transactions.
can i raise complain via http://core....in ??
@getready wrote:@@magnus@@ @getready fighting hard wid them, still no result. plz help me@cooldebjit01933 wrote:WTF
@singh2189 wrote:
@cooldebjit01933 wrote:
@singh2189 wrote:i got the mail id for kolkata region. will shoot a mail. any idea how many days can take to resolve by them?
@cooldebjit01933 wrote:
@singh2189 wrote:
Go and file application with your SBI Branch in written & receive the acknowledgement. Wait for 7 days then file Ombudsman.
filed application with my SBI Branch in written 7 days ago & today i received same response as last time. can u instruct me how to file ombudsman?
Just drop an Email to the RBI office concerned of your region. Their email ids are like Bo.ahm , find the same from Google. (If you couldn’t ,then inform me i would help). Try the method ,Magus bro suggested along with Ombudsman process to be on safer side. Keep trying from both ends. If the fault is at SBIs end, you would get refund with interest.
You would get call from the office, may be same day or in 2 days. The would guide you.
bro sent them a mail 5 days back. but didn’t got any response from them yet.
they haven’t refunded yet?
@cooldebjit01933 wrote:You tried to call him? or get a call from them via “Giving feedback for recent interactions” ?
@getready wrote:
@cooldebjit01933 wrote:WTF
@singh2189 wrote:
@cooldebjit01933 wrote:
@singh2189 wrote:i got the mail id for kolkata region. will shoot a mail. any idea how many days can take to resolve by them?
@cooldebjit01933 wrote:
@singh2189 wrote:
Go and file application with your SBI Branch in written & receive the acknowledgement. Wait for 7 days then file Ombudsman.
filed application with my SBI Branch in written 7 days ago & today i received same response as last time. can u instruct me how to file ombudsman?
Just drop an Email to the RBI office concerned of your region. Their email ids are like Bo.ahm , find the same from Google. (If you couldn’t ,then inform me i would help). Try the method ,Magus bro suggested along with Ombudsman process to be on safer side. Keep trying from both ends. If the fault is at SBIs end, you would get refund with interest.
You would get call from the office, may be same day or in 2 days. The would guide you.
bro sent them a mail 5 days back. but didn’t got any response from them yet.
they haven’t refunded yet?
no, not even responding. what to do now??
@getready wrote:call them*@cooldebjit01933 wrote:You tried to call him? or get a call from them via “Giving feedback for recent interactions” ?
@getready wrote:
@cooldebjit01933 wrote:WTF
@singh2189 wrote:
@cooldebjit01933 wrote:
@singh2189 wrote:i got the mail id for kolkata region. will shoot a mail. any idea how many days can take to resolve by them?
@cooldebjit01933 wrote:
@singh2189 wrote:
Go and file application with your SBI Branch in written & receive the acknowledgement. Wait for 7 days then file Ombudsman.
filed application with my SBI Branch in written 7 days ago & today i received same response as last time. can u instruct me how to file ombudsman?
Just drop an Email to the RBI office concerned of your region. Their email ids are like Bo.ahm , find the same from Google. (If you couldn’t ,then inform me i would help). Try the method ,Magus bro suggested along with Ombudsman process to be on safer side. Keep trying from both ends. If the fault is at SBIs end, you would get refund with interest.
You would get call from the office, may be same day or in 2 days. The would guide you.
bro sent them a mail 5 days back. but didn’t got any response from them yet.
they haven’t refunded yet?
no, not even responding. what to do now??
@getready wrote:did that 5 days ago. still no response from billing team. called again leadership team. but still no result. today filed a complain on core.nic.in@getready wrote:call them*@cooldebjit01933 wrote:You tried to call him? or get a call from them via “Giving feedback for recent interactions” ?
@getready wrote:
@cooldebjit01933 wrote:WTF
@singh2189 wrote:
@cooldebjit01933 wrote:
@singh2189 wrote:i got the mail id for kolkata region. will shoot a mail. any idea how many days can take to resolve by them?
@cooldebjit01933 wrote:
@singh2189 wrote:
Go and file application with your SBI Branch in written & receive the acknowledgement. Wait for 7 days then file Ombudsman.
filed application with my SBI Branch in written 7 days ago & today i received same response as last time. can u instruct me how to file ombudsman?
Just drop an Email to the RBI office concerned of your region. Their email ids are like Bo.ahm , find the same from Google. (If you couldn’t ,then inform me i would help). Try the method ,Magus bro suggested along with Ombudsman process to be on safer side. Keep trying from both ends. If the fault is at SBIs end, you would get refund with interest.
You would get call from the office, may be same day or in 2 days. The would guide you.
bro sent them a mail 5 days back. but didn’t got any response from them yet.
they haven’t refunded yet?
no, not even responding. what to do now??
finally received my money today after a lot of battle with them. THANKS EVERYONE
@cooldebjit01933 wrote:
finally received my money today after a lot of battle with them. THANKS EVERYONE
@bip100 wrote:
@cooldebjit01933 wrote:
finally received my money today after a lot of battle with them. THANKS EVERYONE
Although I am so late to reach this thread and now you already received your money but I would still ask to go for compensation for the mental trauma which you undergo.
1. If the money was with amazon, contact the cc and ask for compensation for delaying the refund.(In most cases, they give Rs.50 as cheque or gv)
2. If it was bank’s mistake then file a complain with ombudsman as money refunded after 7 days must carry interest (For longer delays, even a penalty of Rs.1000/day is applicable). Filing a complain with ombudsman is very easy, you just need to drop a mail with details. Get the email-id from branch (every branch must carry a hoarding with details) or visit RBi website.
Issue is from amazon side, cant blame the bank
@bip100 wrote:i already did that. they r ready to give me 500 gv. but what they did with me is not just worth 500 gv. asked for 10% interest + 5000 compensation. lets see what happens.
@cooldebjit01933 wrote:
finally received my money today after a lot of battle with them. THANKS EVERYONE
Although I am so late to reach this thread and now you already received your money but I would still ask to go for compensation for the mental trauma which you undergo.
1. If the money was with amazon, contact the cc and ask for compensation for delaying the refund.(In most cases, they give Rs.50 as cheque or gv)
2. If it was bank’s mistake then file a complain with ombudsman as money refunded after 7 days must carry interest (For longer delays, even a penalty of Rs.1000/day is applicable). Filing a complain with ombudsman is very easy, you just need to drop a mail with details. Get the email-id from branch (every branch must carry a hoarding with details) or visit RBi website.
@cooldebjit01933 wrote:What is ombudsman????@bip100 wrote:i already did that. they r ready to give me 500 gv. but what they did with me is not just worth 500 gv. asked for 10% interest + 5000 compensation. lets see what happens.
@cooldebjit01933 wrote:
finally received my money today after a lot of battle with them. THANKS EVERYONE
Although I am so late to reach this thread and now you already received your money but I would still ask to go for compensation for the mental trauma which you undergo.
1. If the money was with amazon, contact the cc and ask for compensation for delaying the refund.(In most cases, they give Rs.50 as cheque or gv)
2. If it was bank’s mistake then file a complain with ombudsman as money refunded after 7 days must carry interest (For longer delays, even a penalty of Rs.1000/day is applicable). Filing a complain with ombudsman is very easy, you just need to drop a mail with details. Get the email-id from branch (every branch must carry a hoarding with details) or visit RBi website.
@harshsriv1998655 wrote:My refund of Amazon was also stuck in my bank for more than 20 days…I want to where we can fill complain for compensation or interest on that … it was ₹1399@cooldebjit01933 wrote:What is ombudsman????@bip100 wrote:i already did that. they r ready to give me 500 gv. but what they did with me is not just worth 500 gv. asked for 10% interest + 5000 compensation. lets see what happens.
@cooldebjit01933 wrote:
finally received my money today after a lot of battle with them. THANKS EVERYONE
Although I am so late to reach this thread and now you already received your money but I would still ask to go for compensation for the mental trauma which you undergo.
1. If the money was with amazon, contact the cc and ask for compensation for delaying the refund.(In most cases, they give Rs.50 as cheque or gv)
2. If it was bank’s mistake then file a complain with ombudsman as money refunded after 7 days must carry interest (For longer delays, even a penalty of Rs.1000/day is applicable). Filing a complain with ombudsman is very easy, you just need to drop a mail with details. Get the email-id from branch (every branch must carry a hoarding with details) or visit RBi website.
@harshsriv1998655 wrote:@get ready@harshsriv1998655 wrote:My refund of Amazon was also stuck in my bank for more than 20 days…I want to where we can fill complain for compensation or interest on that … it was ₹1399@cooldebjit01933 wrote:What is ombudsman????@bip100 wrote:i already did that. they r ready to give me 500 gv. but what they did with me is not just worth 500 gv. asked for 10% interest + 5000 compensation. lets see what happens.
@cooldebjit01933 wrote:
finally received my money today after a lot of battle with them. THANKS EVERYONE
Although I am so late to reach this thread and now you already received your money but I would still ask to go for compensation for the mental trauma which you undergo.
1. If the money was with amazon, contact the cc and ask for compensation for delaying the refund.(In most cases, they give Rs.50 as cheque or gv)
2. If it was bank’s mistake then file a complain with ombudsman as money refunded after 7 days must carry interest (For longer delays, even a penalty of Rs.1000/day is applicable). Filing a complain with ombudsman is very easy, you just need to drop a mail with details. Get the email-id from branch (every branch must carry a hoarding with details) or visit RBi website.
@cooldebjit01933 wrote:Update us about the compensation@bip100 wrote:i already did that. they r ready to give me 500 gv. but what they did with me is not just worth 500 gv. asked for 10% interest + 5000 compensation. lets see what happens.
@cooldebjit01933 wrote:
finally received my money today after a lot of battle with them. THANKS EVERYONE
Although I am so late to reach this thread and now you already received your money but I would still ask to go for compensation for the mental trauma which you undergo.
1. If the money was with amazon, contact the cc and ask for compensation for delaying the refund.(In most cases, they give Rs.50 as cheque or gv)
2. If it was bank’s mistake then file a complain with ombudsman as money refunded after 7 days must carry interest (For longer delays, even a penalty of Rs.1000/day is applicable). Filing a complain with ombudsman is very easy, you just need to drop a mail with details. Get the email-id from branch (every branch must carry a hoarding with details) or visit RBi website.
"@harshsriv1998655":https://www.desidime.com/users/...25 wrote:
"@harshsriv1998655":https://www.desidime.com/users/...25 wrote:My refund of Amazon was also stuck in my bank for more than 20 days...I want to where we can fill complain for compensation or interest on that ... it was ₹1399"@cooldebjit01933":https://www.desidime.com/users/...52 wrote:What is ombudsman????"@bip100":https://www.desidime.com/users/...57 wrote:i already did that. they r ready to give me 500 gv. but what they did with me is not just worth 500 gv. asked for 10% interest + 5000 compensation. lets see what happens."@cooldebjit01933":https://www.desidime.com/users/...52 wrote:
finally received my money today after a lot of battle with them. THANKS EVERYONE
Although I am so late to reach this thread and now you already received your money but I would still ask to go for compensation for the mental trauma which you undergo. 1. If the money was with amazon, contact the cc and ask for compensation for delaying the refund.(In most cases, they give Rs.50 as cheque or gv) 2. If it was bank's mistake then file a complain with ombudsman as money refunded after 7 days must carry interest (For longer delays, even a penalty of Rs.1000/day is applicable). Filing a complain with ombudsman is very easy, you just need to drop a mail with details. Get the email-id from branch (every branch must carry a hoarding with details) or visit RBi website.
