https://www.desidime.com/discussions/amazon-phone-exchange-saga-and-help?page=1#post_9252712
Changing sim slot won't cause any issue but this issue is happening everywhere
Amazon phone exchange saga and help
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Yesterday i bought Samsung M33 by exchanging redmi 9 prime. The delivery boy asked me to install amazon app during exchange on the redmi phone and shared some 6 digit software verification code which he asked me put and press verify button. But it kept giving me error that the imei or model is not right and verification failed. We tried 3-4 times by uninstalling app, resetting phone and everything. But it did not go through. I verified the email from amazon that gives my IMEI , Model everything and all looked perfect. The phone still has IMEI sticker and original box but still it could not verify. He said i have to contact customer care and left.
I called CC they said they cannot help as it is delivery issue. I am confused, if no one is able to help whose responsibility is it?
I cancelled that order (after delivery boy left saying, sometimes it happens if the details are not updated correctly by backend) and placed new order and delivery is scheduled for today.
I gave IMEI 1 number on the exchange option (amazon advises to use IMEI 1) , so no issue there. Will putting SIM on slot 2 during verification cause any issue
Anyone faced this kind of issue? how do we handle or overcome?
PS:- My phone is genuine and not tampered and bought from amazon on 20-11-2020.
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https://www.desidime.com/discussions/amazon-phone-exchange-saga-and-help?page=1#post_9252788
I hope you gave all the permissions to the app like reading Phone Calls/SMS/Location/etc. and making sure WiFi, Bluetooth, Location, etc all are ON. Looks unnecessary, but works sometimes. 😄
https://www.desidime.com/discussions/amazon-phone-exchange-saga-and-help?page=1#post_9252838
My issue is depicted in this youtube video
https://www.desidime.com/discussions/amazon-phone-exchange-saga-and-help?page=1#post_9252842
Rajkotian wrote:I hope you gave all the permissions to the app like reading Phone Calls/SMS/Location/etc. and making sure WiFi, Bluetooth, Location, etc all are ON. Looks unnecessary, but works sometimes. 😄
Please see above video, exact same issue
https://www.desidime.com/discussions/amazon-phone-exchange-saga-and-help?page=1#post_9253776
Did it work ?
https://www.desidime.com/discussions/amazon-phone-exchange-saga-and-help?page=1#post_9254056
Dont format the phone... Before performing this check..... After entering the otp... Then only format the phone or uninstall the amazon app..... Keep the phone in original state while u ordered..... Then only this error wont come... I have faced this issue... And this is the solution.... It worked for me twice
https://www.desidime.com/discussions/amazon-phone-exchange-saga-and-help?page=1#post_9254136
batmanBABA wrote:Dont format the phone... Before performing this check..... After entering the otp... Then only format the phone or uninstall the amazon app..... Keep the phone in original state while u ordered..... Then only this error wont come... I have faced this issue... And this is the solution.... It worked for me twice
It's already formatted, so cannot help now right? Also it's secondary phone and not primary
https://www.desidime.com/discussions/amazon-phone-exchange-saga-and-help?page=1#post_9254277
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playdime wrote:Now place a new order... After installing the app of amazon again... And dont format till exchange is completed......when.exchange is confirmed... Then format the phine... In front of delivery boy and done...It's already formatted, so cannot help now right? Also it's secondary phone and not primary
https://www.desidime.com/discussions/amazon-phone-exchange-saga-and-help?page=1#post_9254309
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batmanBABA wrote:
Now place a new order... After installing the app of amazon again... And dont format till exchange is completed......when.exchange is confirmed... Then format the phine... In front of delivery boy and done...
Just got new order, without format installed app. Same issue again. Delivery boy just left
https://www.desidime.com/discussions/amazon-phone-exchange-saga-and-help?page=1#post_9254343
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playdime wrote:Try with website then..... Or give all the permissions to the app....or... Format the phone.... Install only amazon app into it... Then place order and see.... For me this worked... Twice....Just got new order, without format installed app. Same issue again. Delivery boy just left
https://www.desidime.com/discussions/amazon-phone-exchange-saga-and-help?page=1#post_9254368
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batmanBABA wrote:
Try with website then..... Or give all the permissions to the app....or... Format the phone.... Install only amazon app into it... Then place order and see.... For me this worked... Twice....
Ok. This is my 2nd order with the same phone in two consecutive days. Still it failed. There is only anazon app. The only difference is i ordered from different phone. Hoping that should not make this verification fail.
https://www.desidime.com/discussions/amazon-phone-exchange-saga-and-help?page=1#post_9254378
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playdime wrote:Ok. This is my 2nd order with the same phone in two consecutive days. Still it failed. There is only anazon app. The only difference is i ordered from different phone. Hoping that should not make this verification fail.
is it that the amazon app should be on the same phone which is to be exchanged???
https://www.desidime.com/discussions/amazon-phone-exchange-saga-and-help?page=1#post_9254417
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playdime wrote:Order from the phone u want to exchange... Format it... Just install amazon app and then order from it... Dont order from other phone....Ok. This is my 2nd order with the same phone in two consecutive days. Still it failed. There is only anazon app. The only difference is i ordered from different phone. Hoping that should not make this verification fail.
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